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Proactive Messaging

Increase Customer Engagement with Proactive Messaging

Leverage highly-targeted proactive messages and mobile push notifications to contact users throughout the full customer journey

Helpshift customers have seen 4x increase in engagement with proactive messaging

  • 20-30% increase in conversions using segmented and personalized campaigns

Source: Playdemic Case Study

Provide Service Before They Need It

Engage users at important touch points throughout their journey to proactively provide support, increase sales, and boost customer satisfaction.

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Activate and Onboard

Ensure that users start off on the right foot by nurturing them through the onboarding process with contextual tips and suggestions.

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Educate and Inform

Distribute new content, resources, and timely, contextual information to support users and encourage them to continue interacting with your brand.

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Re-Engage Latent Users

Proactive messaging allows you to reconnect with latent users and prevent abandonment or churn in a highly targeted and personalized way.

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Promote New Offers

Target segments of your user base about new offers, upgrades and updates as they become relevant.

One of the things that we take great pride in our app is the support that we give our users. Our customers like to learn how to use our product more deeply and so we’re using proactive messaging for new stories and new videos.
David BrittainCo-Founder and CTO of TopHatch
 

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