Reduce response times, maximize service team efficiency, and eliminate overhead associated with manual triage with AI-powered issue classification. With Helpshift’s turnkey AI engine, customize and deploy self-learning AI models without additional contractors, developers or data scientists.
Deflect high-cost agent interactions with instant, in-channel self-service and optimize support workflows by automating collection of routine information using bots.
Quickly spot trends, proactively identify issues and take a data-driven approach to managing your support needs with AI-powered Insights.
Some of the main benefits in implementing AI and bots for us is definitely erasing some of the very repetitive, manual tasks—like restoring accounts, refunds—things like that that are very basic, easy to resolve, but also volume generators.