Get ahead of customer pain points by reviewing issue trends, response times, and ticket volume spikes. You can also observe CSAT and other metrics to address concerns and improve your support organization’s overall performance.
Helpshift’s agent analytics allow you to monitor and evaluate the performance of your team and each individual agent. You can assess activity, efficiency, productivity, and quality of support, all from one dashboard.
Track your customers’ searches, evaluate FAQ efficacy and develop content that is in line with what your users are looking for with our deflection rate monitoring and reporting. Microsoft Power BI enables you to track successful and failed deflections by FAQ section, language, and device.
Our user-friendly, self-service tools help you transform your analytics into custom reports with compelling data visualizations that make all of your data easier to comprehend at first glance.