Helpshift makes it possible for agents to use a single unified dashboard, so they can manage cases, ticket data, and interaction history from all incoming channels. Queues and segmentation help your agents prioritize the most important customer issues.
Give agents the ability to provide customers with highly-personalized service. Helpshift’s customer view puts complete, contextual, up-to-the-minute customer information at every agent’s fingertips.
With Helpshift you can organize your agents into teams and groups based on their skill sets or expertise. That way, you can instantly manage agents at scale and in real time to increase operational efficiency. Helpshift’s intent classification engine goes one step further, optimizing agent workflows by leveraging AI to automatically classify and triage issues to the right agents.