Resources

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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Resources

The Beginner's Guide to Customer Service Bots

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Resources

Riding the AI Wave in Customer Service with Forrester Research

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Webinar

How to Build a True Conversational Messaging Platform

eBook

The Beginner’s Guide to Conversational Messaging

eBook

Omnichannel is Dead: Long Live Conversations

Case Study

Family Matters: The Chatbooks Strategy to Personalizing Support at Scale

Customer Story Video

Chatbooks’ 100% Happiness Guarantee

Case Study

Mobile Marketplace for Wine Sets High Bar for Service

Customer Story Video

Vivino’s Recipe for Orchestrating a Successful Global Support Strategy

Case Study

How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain

Case Study

How Spanish e-commerce Company’s Support Team Handles Rapid Expansion

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Toolkit

Everything you need to help your support team succeed in 2018

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