Resources

Omnichannel is Dead — It’s Time to Embrace the Era of Conversations

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Resources

The New World of Customer Service Automation

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Resources

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

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eBook

Omnichannel is Dead: Long Live Conversations

Case Study

Family Matters: The Chatbooks Strategy to Personalizing Support at Scale

Customer Story Video

Chatbooks’ 100% Happiness Guarantee

Case Study

Mobile Marketplace for Wine Sets High Bar for Service

Customer Story Video

Vivino’s Recipe for Orchestrating a Successful Global Support Strategy

Case Study

How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain

Case Study

How Spanish e-commerce Company’s Support Team Handles Rapid Expansion

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Toolkit

Everything you need to help your support team succeed in 2018

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