The Impossible Made Possible: Higher CSAT at a Lower Cost
Modern customer service strategies improve the experience across all channels and leverage automated workflows and bots to reduce costs. Connecting agents, AI, and bots on the same channels your customers know and love has never been easier with Helpshift’s native capabilities for messaging and out-of-the-box bots.
Microsoft Outlook uses Helpshift to support more than 75 million monthly users, respond to most issues within two hours, maintain a 4+ CSAT rating, and keep the cost per conversation under $1.
Bots and Agents Work Better Together
AI-powered digital support means your enterprise can scale like never before. Build custom bots, manage AI workflows, and empower your agents to manage every digital interaction from a single, unified desktop. Up to 70% of tickets can be fully automated, and your agents will have all the context they need to speedily resolve remaining inquiries.
Layer onto your Existing CRM
Helpshift’s digital customer service can stand alone or layer onto your existing CRM and transactional systems. That way, you make the most of your existing investments while modernizing your customer experience.
Your enterprise. Our expertise.
Every enterprise is different. That’s why Helpshift’s team of experts is here to guide you through the next evolution of your company’s customer service journey. Together, we’ll design an optimal customer experience and set your support team up for success in the process.
Scalable. Stable. Secure.
Our enterprise customers do have one thing in common: a need for massive scaling and stringent security. Helpshift was built to meet the demands of millions of service tickets, that’s why we can boast 99.999% uptime, SSO and iron-clad security features that enterprise companies require.
Success You Need to Know About
Virgin media supports its growing, mobile customer base with Helpshift
Comcast Xfinity Home uses Helpshift In-App Support to power exceptional service experiences