Issue Calculation: Net Issues will be tracked on a daily basis. Net Issues will equal the total number of customer service issues created under the Customer’s domain(s) and counted by Helpshift less the number of issues not created by the users of the Customer’s domain(s) (or Non-User Issues). Non-User Issues will be credited within the of month of identification by the Customer. At the end of each month, prior to billing, 1,000 issues, or the exact number of Net Issues if there are less than 1,000 Net Issues calculated in the given month, will be credited to the account in accordance with the terms above. If applicable, the issue Tier selected on the Issue Pricing Schedule above, will be based on the Net Issues calculated.

Currency & Tax: Prices above are in U.S. Dollars and are exclusive of any sales taxes. 

Term: The first billing cycle for all subscriptions ordered hereunder starts on the purchase date and ends on the Term End Date (the “Order Form Initial Term”). 

For each purchase for an annual term, the “Order Form Initial Term” shall begin as of the Term Start Date, and unless earlier terminated as set forth in the Agreement, (x) shall continue for the Order Form Initial Term of one year, and (y) following the Order Form Initial Term, shall automatically renew for additional successive periods of equal duration to the Initial Order Form Term (each, an “Order Form Renewal Term”) unless either party notifies the other party of such party’s intention not to renew no later than [sixty (60) days prior to the expiration of the Order Form Initial Term for or then-current Order Form Renewal Term, as applicable.

For each Order Form for a month-to-month term, the “Order Form Initial Term” shall begin as of the Term Start Date, and unless earlier terminated as set forth in the Agreement, (x) shall continue for the Order Form Initial Term of one month, and (y) following the Order Form Initial Term, shall automatically renew for additional successive periods of equal duration to the Initial Order Form Term (each, an “Order Form Renewal Term”) unless either party notifies the other party of such party’s intention not to renew prior to the expiration of the Order Form Initial Term for or then-current Order Form Renewal Term, as applicable.

 Payment Terms: The payment for the monthly platform fee and the issue usage fee will be invoiced on the first day of each month following the month in which services were provided. Payment is due upon receipt.

This purchase includes and incorporates (i) the above terms and (ii) Helpshift’s standard Enterprise Terms, which are located at https://www.helpshift.com/terms/ (“Terms”) and all of which are in each case hereby incorporated by reference. The foregoing contains, among other things, warranty disclaimers, liability limitations and use limitations. There shall be no force or effect to any different terms of any related purchase order or similar form even if signed by the parties after the date hereof.