In today’s fast-paced digital age, gaming companies need to provide exceptional player service to remain competitive. One of the biggest challenges faced by player support teams is reducing player effort while increasing satisfaction. This is where Helpshift’s QR Codes come in.
What is Helpshift’s QR Code for console?
Helpshift’s QR Code API is a powerful feature that enables games companies to create and track QR codes enabling players in troubleshooting issues or accessing support while playing games on console platforms. For example, console games often reflect lower CSAT rates than their mobile game counterparts. It is more difficult and time consuming for players to resolve their problems because the support experience on console is typically very basic. They may need to head to the web to search for solutions or email/call support and speak with an agent, which can be time-consuming for both the player and the agent. However, with QR Codes, players can simply scan the QR code with their mobile devices, which will take them to a support page or chatbot. This helps to reduce player effort and provides quick and easy access to support.
How can QR codes enhance your player support experience?
QR codes can be a game-changer for the console experience. Here are some of the key benefits of using Helpshift’s QR Code:
- Reduced Player Effort: QR codes eliminate the need for players to search for support resources or contact support agents manually. By simply scanning a code, players can access support quickly and easily, reducing their effort and making for a more seamless experience.
- Increased Player Satisfaction: When players can access support easily and get their issues resolved quickly, they are more likely to be satisfied with the overall experience. This can lead to increased player loyalty and retention.
- Enhanced Support Operations: With the QR Code, businesses can track and monitor player interactions, gain insights into common issues, and optimize their support operations accordingly. This can help support teams become more efficient and effective, leading to higher levels of player satisfaction.
How does Helpshift’s QR Code for console work?
Helpshift’s QR Code for console is easy to set up and use. Companies can create their own QR codes using Helpshift’s platform, which can be embedded into support pages, email signatures, or printed materials. When players scan the QR code, they are taken to a support page or chatbot where they can find answers to their questions or initiate a conversation with a support agent. Companies can track and monitor these interactions to gain insights into player behavior, common issues, and opportunities for improvement.
Who can benefit from Helpshift’s QR Code for console?
Helpshift’s QR Code for console is a versatile feature that can benefit gaming companies of all sizes. It is particularly useful for gaming companies that operate in a fast-paced environment where quick and efficient support is crucial. Helpshift’s platform is also customizable, so businesses can tailor the QR Code to fit their specific needs and branding. Helpshift’s QR Code can help you enhance your player support experience and streamline your support operations.
If you would like to learn more about applying QR Codes to your player support experience for console games, book a demo to see a walkthrough and have whatever questions you have answered.