When We Love Chatbots

A new survey released today, conducted by Helpshift, breaks down how Americans feel about chatbots in different contextual circumstances. One of the biggest use cases for chatbots is within the customer service space, and this is also an area where Americans feel there can be massive improvement in the industry—once chatbots are properly utilized.

In fact, 40 percent of those surveyed say chatbots are helpful, but not yet living up to their full potential. Below is a preview of our survey insights displaying the status of public sentiment around chatbots today (click the image to access the full infographic).

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