{"id":19602,"date":"2019-06-21T00:00:00","date_gmt":"2019-06-21T07:00:00","guid":{"rendered":"https:\/\/www.helpshift.com\/glossary-term\/customer-service-representative\/"},"modified":"2023-11-02T12:31:14","modified_gmt":"2023-11-02T19:31:14","slug":"customer-service-representative","status":"publish","type":"glossary","link":"https:\/\/www.helpshift.com\/glossary\/customer-service-representative\/","title":{"rendered":"Customer Service Representative"},"content":{"rendered":"