<\/span><\/h2>\n\n\n\nHuman call center-agents can only handle one call at at time. But the messaging options Helpshift facilitates allow agents to respond to multiple customers at once. When enhanced with AI-driven chatbot technology, the\u00a0contact center\u00a0becomes even more integrated and efficient. Supervisors can manage agent time with a real-time overview of queues, prioritizing customer issues and shuffling agents around according to where they are needed in the moment. Because it\u2019s a highly efficient system, support interactions\u00a0average less than $1 per session.<\/p>\n\n\n\n
The semi-automated contact center is the simplest, least expensive, and most common-sense solution to a pain point that businesses and customers have long shared. Using chatbots and AI to facilitate customer service instances brings the cost of contact centersdown and the customer experience way up.<\/p>\n\n\n\n
Helpshift\u2019s\u00a0contact center\u00a0functionality also improves upon another common customer pain point: the automated IVR voice-response system that forces a customer to navigate their way through a voice system before they can talk to a real agent. Within a chat interface, this experience is translated to conversation. Although the customer may be interacting with a bot, and may be well aware of this, the overall experience is improved.<\/p>\n","protected":false},"author":8,"featured_media":19626,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[395],"acf":[],"taxonomy_info":{"category":[{"value":395,"label":"Customer Service Operations"}]},"featured_image_src_large":["https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/HELP_Not-another-support-silo.png",800,600,false],"author_info":{"display_name":"Erik Ashby","author_link":"https:\/\/www.helpshift.com\/author\/erikhelpshift-com\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/glossary\/19625"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/glossary"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/glossary"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/8"}],"version-history":[{"count":4,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/glossary\/19625\/revisions"}],"predecessor-version":[{"id":30258,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/glossary\/19625\/revisions\/30258"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media\/19626"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=19625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/categories?post=19625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}