Helpshift\u2019s AI-powered classification engine enables efficient, expedited, and far more accurate ticket routing. AI models automatically label customer issues, and the Helpshift AI algorithm only needs to be trained once. It typically outperforms standard keyword automation, and it continuously improves over time, based on agent feedback.<\/p>\n\n\n\n
The top benefits of using Helpshift\u2019s AI-powered classification engine for ticket routing include:<\/p>\n\n\n\n
- Speed \u2014 As soon as the customer conversation begins, so does issue classification. Bots can collect additional information, bring an issue-specific bot into the conversation seamlessly, or route the conversation to an appropriate human agent.<\/li>
- Accuracy \u2014 A healthy AI model will outperform a team of agents in both accuracy and thoroughness of issue classification. Ticket routing becomes more precise, with fewer errors. <\/li>
- Skills assignment \u2014 With an AI classification engine handling ticket routing, human agents can devote their time to focusing on solving problems, not routing tickets.<\/li>
- Scalability \u2014 AI classification engines enable ticket routing to scale way up. <\/li><\/ul>\n\n\n\n
Helpshift\u2019s approach to AI and ticket routing is tailored to fit your specific use case. We make open and configurable models as well as turnkey models for self-service that simply work when and where you need them to. <\/p>\n\n\n\n