<\/span><\/h3>\n\n\n\nCustomers look for competency in any business they work with. Customer service relies on a team having an understanding of the business and its products. Without this, it\u2019s exponentially more challenging to solve customer problems. Becoming an expert on a company\u2019s services is not expected to happen overnight, but this is a skill that is developed with training and experience. It\u2019s often the case that new employees are trained in customer service when they join a new company, this way all staff can use their knowledge to answer customer queries.<\/p>\n\n\n\n
Expertise is often shared through knowledge hub sections that can be used to support customer service teams. In these cases, customers can be directed to a resource that answers frequently asked questions or explains how to resolve common issues in a clear way.<\/p>\n\n\n\n
<\/span>How to Deliver and Improve Customer Service Skills<\/strong><\/span><\/h2>\n\n\n\nMore than ever, teams are looking to improve customer service. If a company thinks they lack good customer service, it\u2019s more often than not due to inefficiencies and miscommunications. For a company to deliver consistently high customer service, they need to be aligned on processes as well as ensuring all agents can provide customers with the answers they need.<\/p>\n\n\n\n
<\/span>Know What Good Customer Service Looks Like<\/strong>
<\/span><\/h3>\n\n\n\nAn important step in improving customer service is first defining what good customer service looks like for your company and for your customer base. No two companies are the same, so it stands to reason that customer service expectations will vary case by case. It\u2019s important to define how customers like to be communicated with, including which channels they most prefer to be contacted on. For instance, if customers are primarily contacting you through your app, make sure this aspect of your digital customer service is working as efficiently as possible. Analysing past interactions is also a good way of establishing where weaknesses may lie and informing where to improve going forward.<\/p>\n\n\n\n