{"id":26666,"date":"2022-07-19T12:45:59","date_gmt":"2022-07-19T19:45:59","guid":{"rendered":"https:\/\/www.helpshift.com\/?page_id=26666"},"modified":"2022-09-27T07:53:09","modified_gmt":"2022-09-27T14:53:09","slug":"analytics","status":"publish","type":"page","link":"https:\/\/www.helpshift.com\/products\/analytics\/","title":{"rendered":"Analytics"},"content":{"rendered":"<style>#kt-layout-id_ce8dbb-6d{margin-top:0px;margin-bottom:0px;}#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:100px;padding-bottom:100px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_ce8dbb-6d > .kt-row-layout-overlay{opacity:0.00;mix-blend-mode:color-burn;}#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap{z-index:7;position:relative;}#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep{height:90px;}#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep svg{width:100%;}#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep svg{fill:#e9e9eb!important;}#kt-layout-id_ce8dbb-6d .kt-row-layout-top-sep{height:100px;}#kt-layout-id_ce8dbb-6d .kt-row-layout-top-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_ce8dbb-6d > .kt-row-column-wrap{padding-top:50px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep{height:40px;}#kt-layout-id_ce8dbb-6d .kt-row-layout-bottom-sep svg{width:100%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_ce8dbb-6d\" class=\"kt-row-layout-inner kt-layout-id_ce8dbb-6d\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_cd8d27-dd > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_cd8d27-dd > .kt-inside-inner-col,.kadence-column_cd8d27-dd > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_cd8d27-dd > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_cd8d27-dd > .kt-inside-inner-col{flex-direction:column;}.kadence-column_cd8d27-dd > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_cd8d27-dd > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_cd8d27-dd{text-align:left;}.kadence-column_cd8d27-dd{position:relative;}@media all and (max-width: 1024px){.kadence-column_cd8d27-dd > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_cd8d27-dd > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_cd8d27-dd\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_76d120-90, .wp-block-kadence-advancedheading.kt-adv-heading_76d120-90[data-kb-block=\"kb-adv-heading_76d120-90\"]{margin-top:0px;margin-bottom:0px;text-align:center;font-size:50px;line-height:1.1em;font-weight:700;font-style:normal;font-family:Lato;letter-spacing:0px;}.wp-block-kadence-advancedheading.kt-adv-heading_76d120-90 mark, .wp-block-kadence-advancedheading.kt-adv-heading_76d120-90[data-kb-block=\"kb-adv-heading_76d120-90\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}@media all and (max-width: 767px){.wp-block-kadence-advancedheading.kt-adv-heading_76d120-90, .wp-block-kadence-advancedheading.kt-adv-heading_76d120-90[data-kb-block=\"kb-adv-heading_76d120-90\"]{font-size:45px;line-height:1.1em;}}<\/style>\n<h2 class=\"kt-adv-heading_76d120-90 wp-block-kadence-advancedheading has-theme-palette-5-color has-text-color\" data-kb-block=\"kb-adv-heading_76d120-90\">Customer Service Analytics &amp; Reporting<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_467da4-ea, .wp-block-kadence-advancedheading.kt-adv-heading_467da4-ea[data-kb-block=\"kb-adv-heading_467da4-ea\"]{margin-top:20px;margin-bottom:20px;text-align:center;font-weight:400;font-style:normal;font-family:Lato;color:#000000;}.wp-block-kadence-advancedheading.kt-adv-heading_467da4-ea mark, .wp-block-kadence-advancedheading.kt-adv-heading_467da4-ea[data-kb-block=\"kb-adv-heading_467da4-ea\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_467da4-ea wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_467da4-ea\">Provide unparalleled support and gain valuable insight into customer behavior with actionable analytics and business intelligence. <\/p>\n\n\n<style>#kt-layout-id_6b574a-be > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_6b574a-be > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_6b574a-be > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:minmax(0, 1fr);}#kt-layout-id_6b574a-be > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_6b574a-be > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_6b574a-be > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}#kt-layout-id_6b574a-be{display:none !important;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone kvs-sm-false\"><div id=\"kt-layout-id_6b574a-be\" class=\"kt-row-layout-inner kt-layout-id_6b574a-be\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_4b21a1-87 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_4b21a1-87 > .kt-inside-inner-col,.kadence-column_4b21a1-87 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_4b21a1-87 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_4b21a1-87 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_4b21a1-87 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_4b21a1-87 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_4b21a1-87{position:relative;}@media all and (max-width: 1024px){.kadence-column_4b21a1-87 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_4b21a1-87 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_4b21a1-87\"><div class=\"kt-inside-inner-col\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-1024x608.png\" alt=\"\" class=\"wp-image-27022\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-1024x608.png 1024w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-300x178.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-768x456.png 768w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-1536x913.png 1536w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-embedded-analytics-1-2048x1217.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_d2597a-ef > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_d2597a-ef > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_d2597a-ef > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:100px;padding-bottom:50px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_d2597a-ef > .kt-row-layout-overlay{opacity:0.30;}#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep{height:70px;}#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep svg{width:120%;}#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_d2597a-ef > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_d2597a-ef > .kt-row-column-wrap{padding-top:50px;padding-bottom:50px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep{height:35px;}#kt-layout-id_d2597a-ef .kt-row-layout-bottom-sep svg{width:120%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_d2597a-ef\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_d2597a-ef has-theme-palette-7-background-color\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_8eb83d-8c > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_8eb83d-8c > .kt-inside-inner-col,.kadence-column_8eb83d-8c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_8eb83d-8c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_8eb83d-8c > .kt-inside-inner-col{flex-direction:column;}.kadence-column_8eb83d-8c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_8eb83d-8c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_8eb83d-8c{position:relative;}@media all and (max-width: 1024px){.kadence-column_8eb83d-8c > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_8eb83d-8c > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_8eb83d-8c\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_6aa291-a4, .wp-block-kadence-advancedheading.kt-adv-heading_6aa291-a4[data-kb-block=\"kb-adv-heading_6aa291-a4\"]{margin-top:1px;margin-bottom:20px;text-align:center;font-weight:700;font-style:normal;font-family:Lato;}.wp-block-kadence-advancedheading.kt-adv-heading_6aa291-a4 mark, .wp-block-kadence-advancedheading.kt-adv-heading_6aa291-a4[data-kb-block=\"kb-adv-heading_6aa291-a4\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_6aa291-a4 wp-block-kadence-advancedheading has-theme-palette-2-color has-text-color\" data-kb-block=\"kb-adv-heading_6aa291-a4\">Analytics Dashboard<\/h2>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_d77358-56, .wp-block-kadence-advancedheading.kt-adv-heading_d77358-56[data-kb-block=\"kb-adv-heading_d77358-56\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_d77358-56 mark, .wp-block-kadence-advancedheading.kt-adv-heading_d77358-56[data-kb-block=\"kb-adv-heading_d77358-56\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_d77358-56 wp-block-kadence-advancedheading has-theme-palette-2-color has-text-color\" data-kb-block=\"kb-adv-heading_d77358-56\">Our Analytics Dashboard enables you to track overall performance of your customer service organization.<\/p>\n\n\n<style>#kt-layout-id_e93ea6-f5 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_e93ea6-f5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_e93ea6-f5 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-none, 0rem );max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(3, minmax(0, 1fr));}#kt-layout-id_e93ea6-f5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_e93ea6-f5 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_e93ea6-f5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_e93ea6-f5\" class=\"kt-row-layout-inner kt-layout-id_e93ea6-f5\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-gutter-widest kt-v-gutter-none kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_a5f047-89 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_a5f047-89 > .kt-inside-inner-col,.kadence-column_a5f047-89 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_a5f047-89 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_a5f047-89 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_a5f047-89 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_a5f047-89 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_a5f047-89{position:relative;}@media all and (max-width: 1024px){.kadence-column_a5f047-89 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_a5f047-89 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_a5f047-89\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_0119d1-be .kt-blocks-info-box-link-wrap{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}#kt-info-box_0119d1-be .kt-blocks-info-box-link-wrap:hover{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);}#kt-info-box_0119d1-be .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_0119d1-be .kt-info-svg-icon-flip, #kt-info-box_0119d1-be .kt-blocks-info-box-number{font-size:50px;}#kt-info-box_0119d1-be .kt-blocks-info-box-media{color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}#kt-info-box_0119d1-be .kt-blocks-info-box-media-container{margin-top:0px;margin-right:15px;margin-bottom:0px;margin-left:15px;}#kt-info-box_0119d1-be .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;}#kt-info-box_0119d1-be .kt-infobox-textcontent h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_0119d1-be .kt-blocks-info-box-link-wrap:hover h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_0119d1-be .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_0119d1-be .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_0119d1-be .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}<\/style>\n<div id=\"kt-info-box_0119d1-be\" class=\"wp-block-kadence-infobox\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\">CSAT Insights<\/h2><p class=\"kt-blocks-info-box-text\">Gain insights on consumer sentiment by reviewing survey scores. Use available filters like app, language, queues, etc. to segment your data to gain deeper insights.<br\/><br\/><br\/><\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_0156ac-14 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_0156ac-14 > .kt-inside-inner-col,.kadence-column_0156ac-14 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_0156ac-14 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_0156ac-14 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_0156ac-14 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_0156ac-14 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_0156ac-14{position:relative;}@media all and (max-width: 1024px){.kadence-column_0156ac-14 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_0156ac-14 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_0156ac-14\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_abff11-6a .kt-blocks-info-box-link-wrap{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}#kt-info-box_abff11-6a .kt-blocks-info-box-link-wrap:hover{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);}#kt-info-box_abff11-6a .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_abff11-6a .kt-info-svg-icon-flip, #kt-info-box_abff11-6a .kt-blocks-info-box-number{font-size:50px;}#kt-info-box_abff11-6a .kt-blocks-info-box-media{color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}#kt-info-box_abff11-6a .kt-blocks-info-box-media-container{margin-top:0px;margin-right:15px;margin-bottom:0px;margin-left:15px;}#kt-info-box_abff11-6a .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;}#kt-info-box_abff11-6a .kt-infobox-textcontent h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_abff11-6a .kt-blocks-info-box-link-wrap:hover h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_abff11-6a .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_abff11-6a .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_abff11-6a .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}<\/style>\n<div id=\"kt-info-box_abff11-6a\" class=\"wp-block-kadence-infobox\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\">Tag\/CIF Data<\/h2><p class=\"kt-blocks-info-box-text\">Ability to set up an automated tagging strategy will give you access to statistics as granular as you would like them. Anything that you can tag, you will be able to report on it including but not limited to; VIPs, issue types, specific bugs, etc.<\/p><\/div><\/div><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_984e61-4d > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_984e61-4d > .kt-inside-inner-col,.kadence-column_984e61-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_984e61-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_984e61-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column_984e61-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_984e61-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_984e61-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column_984e61-4d > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_984e61-4d > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-3 kadence-column_984e61-4d\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_bd7398-98 .kt-blocks-info-box-link-wrap{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);padding-top:var(--global-kb-spacing-xs, 1rem);padding-right:var(--global-kb-spacing-xs, 1rem);padding-bottom:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}#kt-info-box_bd7398-98 .kt-blocks-info-box-link-wrap:hover{border-color:var(--global-palette1, #3182CE);background:var(--global-palette1, #3182CE);}#kt-info-box_bd7398-98 .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_bd7398-98 .kt-info-svg-icon-flip, #kt-info-box_bd7398-98 .kt-blocks-info-box-number{font-size:50px;}#kt-info-box_bd7398-98 .kt-blocks-info-box-media{color:#444444;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;padding-top:10px;padding-right:10px;padding-bottom:10px;padding-left:10px;}#kt-info-box_bd7398-98 .kt-blocks-info-box-media-container{margin-top:0px;margin-right:15px;margin-bottom:0px;margin-left:15px;}#kt-info-box_bd7398-98 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;}#kt-info-box_bd7398-98 .kt-infobox-textcontent h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_bd7398-98 .kt-blocks-info-box-link-wrap:hover h2.kt-blocks-info-box-title{color:var(--global-palette9, #ffffff);}#kt-info-box_bd7398-98 .kt-infobox-textcontent .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_bd7398-98 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-text{color:var(--global-palette9, #ffffff);}#kt-info-box_bd7398-98 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}<\/style>\n<div id=\"kt-info-box_bd7398-98\" class=\"wp-block-kadence-infobox\"><div class=\"kt-blocks-info-box-link-wrap kt-blocks-info-box-media-align-top kt-info-halign-center\"><div class=\"kt-infobox-textcontent\"><h2 class=\"kt-blocks-info-box-title\">FAQs<\/h2><p class=\"kt-blocks-info-box-text\">Gain insights on customer issues and interests by monitoring trends on FAQ usage. A spike in certain articles could be a sign of a recent issue or problem.<br\/><br\/><br\/><\/p><\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_cc5f74-0c > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_cc5f74-0c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_cc5f74-0c > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:100px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_cc5f74-0c > .kt-row-layout-overlay{opacity:0.30;}#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep{height:70px;}#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep svg{width:120%;}#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_cc5f74-0c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_cc5f74-0c > .kt-row-column-wrap{padding-top:50px;padding-bottom:50px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep{height:35px;}#kt-layout-id_cc5f74-0c .kt-row-layout-bottom-sep svg{width:120%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_cc5f74-0c\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_cc5f74-0c has-theme-palette-8-background-color\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_3a99e8-24 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_3a99e8-24 > .kt-inside-inner-col,.kadence-column_3a99e8-24 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_3a99e8-24 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_3a99e8-24 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_3a99e8-24 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_3a99e8-24 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_3a99e8-24{position:relative;}@media all and (max-width: 1024px){.kadence-column_3a99e8-24 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_3a99e8-24 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_3a99e8-24\"><div class=\"kt-inside-inner-col\"><style>#kt-layout-id_e547d4-37{margin-top:0px;}#kt-layout-id_e547d4-37 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_e547d4-37 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_e547d4-37 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:99px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_e547d4-37{background-color:rgba(255,255,255,0);}#kt-layout-id_e547d4-37 > .kt-row-layout-overlay{opacity:0.30;}#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep{height:70px;}#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep svg{width:120%;}#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_e547d4-37 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_e547d4-37 > .kt-row-column-wrap{padding-top:50px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep{height:35px;}#kt-layout-id_e547d4-37 .kt-row-layout-bottom-sep svg{width:120%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout aligncenter\"><div id=\"kt-layout-id_e547d4-37\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_e547d4-37\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_4a8287-73 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_4a8287-73 > .kt-inside-inner-col,.kadence-column_4a8287-73 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_4a8287-73 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_4a8287-73 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_4a8287-73 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_4a8287-73 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_4a8287-73{position:relative;}@media all and (max-width: 1024px){.kadence-column_4a8287-73 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_4a8287-73 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_4a8287-73\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_5df5dd-cf, .wp-block-kadence-advancedheading.kt-adv-heading_5df5dd-cf[data-kb-block=\"kb-adv-heading_5df5dd-cf\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_5df5dd-cf mark, .wp-block-kadence-advancedheading.kt-adv-heading_5df5dd-cf[data-kb-block=\"kb-adv-heading_5df5dd-cf\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_5df5dd-cf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_5df5dd-cf\">Knowledge Analytics Tell All<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Track your customers\u2019 searches, evaluate FAQ efficacy and develop content that is in line with what your users are looking for with our deflection rate monitoring and reporting. Microsoft Power BI enables you to track successful and failed deflections by FAQ section, language, and device.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"447\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-1024x447.png\" alt=\"\" class=\"wp-image-27390\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-1024x447.png 1024w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-300x131.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-768x335.png 768w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-1536x670.png 1536w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Screenshot-2022-09-21-at-8.38.34-AM-2048x893.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_ee304d-63 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_ee304d-63 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_ee304d-63 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:100px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_ee304d-63 > .kt-row-layout-overlay{opacity:0.30;}#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep{height:70px;}#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep svg{width:120%;}#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_ee304d-63 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_ee304d-63 > .kt-row-column-wrap{padding-top:50px;padding-bottom:50px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep{height:35px;}#kt-layout-id_ee304d-63 .kt-row-layout-bottom-sep svg{width:120%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout aligncenter\"><div id=\"kt-layout-id_ee304d-63\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_ee304d-63 has-kb-palette-10-background-color\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_f7b558-08 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_f7b558-08 > .kt-inside-inner-col,.kadence-column_f7b558-08 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_f7b558-08 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_f7b558-08 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_f7b558-08 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_f7b558-08 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_f7b558-08{position:relative;}@media all and (max-width: 1024px){.kadence-column_f7b558-08 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_f7b558-08 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_f7b558-08\"><div class=\"kt-inside-inner-col\"><style>#kt-layout-id_3681b9-d3{margin-top:0px;}#kt-layout-id_3681b9-d3 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_3681b9-d3 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_3681b9-d3 > .kt-row-column-wrap{column-gap:80px;row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:0px;padding-bottom:99px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_3681b9-d3 > .kt-row-layout-overlay{opacity:0.30;}#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep{height:70px;}#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep svg{width:120%;}#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep svg{fill:#ffffff!important;}@media all and (max-width: 1024px){#kt-layout-id_3681b9-d3 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep{height:px;}}@media all and (max-width: 1024px){#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep svg{width:%;}}@media all and (max-width: 767px){#kt-layout-id_3681b9-d3 > .kt-row-column-wrap{padding-top:50px;padding-bottom:0px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep{height:35px;}#kt-layout-id_3681b9-d3 .kt-row-layout-bottom-sep svg{width:120%;}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_3681b9-d3\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_3681b9-d3 has-kb-palette-10-background-color\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-widest kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_429d2d-28 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_429d2d-28 > .kt-inside-inner-col,.kadence-column_429d2d-28 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_429d2d-28 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_429d2d-28 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_429d2d-28 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_429d2d-28 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_429d2d-28{position:relative;}@media all and (max-width: 1024px){.kadence-column_429d2d-28 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_429d2d-28 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_429d2d-28\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_e4cf03-06, .wp-block-kadence-advancedheading.kt-adv-heading_e4cf03-06[data-kb-block=\"kb-adv-heading_e4cf03-06\"]{text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_e4cf03-06 mark, .wp-block-kadence-advancedheading.kt-adv-heading_e4cf03-06[data-kb-block=\"kb-adv-heading_e4cf03-06\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_e4cf03-06 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_e4cf03-06\">Dive into Data Analytics<\/h2>\n\n\n\n<p class=\"has-text-align-center\">Get ahead of customer pain points by reviewing issue trends, response times, and ticket volume spikes. You can also observe CSAT and other metrics to address concerns and improve your support organization\u2019s overall performance.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"397\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-analytics-issue-trends-768x397-1.png\" alt=\"\" class=\"wp-image-27398\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-analytics-issue-trends-768x397-1.png 768w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/Helpshift-analytics-issue-trends-768x397-1-300x155.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_46dc0c-ac > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_46dc0c-ac > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_46dc0c-ac > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:100px;padding-bottom:100px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_46dc0c-ac > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_46dc0c-ac > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_46dc0c-ac > .kt-row-column-wrap{padding-top:50px;padding-bottom:50px;grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_46dc0c-ac\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_46dc0c-ac has-kb-palette-3-background-color\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_23939a-d4 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_23939a-d4 > .kt-inside-inner-col,.kadence-column_23939a-d4 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_23939a-d4 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_23939a-d4 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_23939a-d4 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_23939a-d4 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_23939a-d4{position:relative;}@media all and (max-width: 1024px){.kadence-column_23939a-d4 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_23939a-d4 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_23939a-d4\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_982589-bf, .wp-block-kadence-advancedheading.kt-adv-heading_982589-bf[data-kb-block=\"kb-adv-heading_982589-bf\"]{margin-top:0px;margin-bottom:20px;text-align:center;font-size:42px;line-height:1.3em;font-weight:700;font-style:normal;font-family:Lato;}.wp-block-kadence-advancedheading.kt-adv-heading_982589-bf mark, .wp-block-kadence-advancedheading.kt-adv-heading_982589-bf[data-kb-block=\"kb-adv-heading_982589-bf\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h2 class=\"kt-adv-heading_982589-bf wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_982589-bf\">Ready to Do This?<\/h2>\n\n\n<style>#kt-layout-id_424bd0-44 > .kt-row-column-wrap{align-content:start;}:where(#kt-layout-id_424bd0-44 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}#kt-layout-id_424bd0-44 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-none, 0rem );max-width:1200px;margin-left:auto;margin-right:auto;padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);grid-template-columns:repeat(3, minmax(0, 1fr));}#kt-layout-id_424bd0-44 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_424bd0-44 > .kt-row-column-wrap{grid-template-columns:repeat(3, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_424bd0-44 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_424bd0-44\" class=\"kt-row-layout-inner kt-layout-id_424bd0-44\"><div class=\"kt-row-column-wrap kt-has-3-columns kt-gutter-none kt-v-gutter-none kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_ade982-83 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_ade982-83 > .kt-inside-inner-col,.kadence-column_ade982-83 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_ade982-83 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_ade982-83 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_ade982-83 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_ade982-83 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_ade982-83{position:relative;}@media all and (max-width: 1024px){.kadence-column_ade982-83 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_ade982-83 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_ade982-83 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_8a7628-11 .kt-blocks-info-box-link-wrap{border-color:#ffffff;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:#b6d2ca;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}#kt-info-box_8a7628-11 .kt-blocks-info-box-link-wrap:hover{border-color:#b6d2ca;background:#b6d2ca;}#kt-info-box_8a7628-11 .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_8a7628-11 .kt-info-svg-icon-flip, #kt-info-box_8a7628-11 .kt-blocks-info-box-number{font-size:26px;}#kt-info-box_8a7628-11 .kt-blocks-info-box-media{color:#0c7554;background:#b6d2ca;border-color:#b6d2ca;border-top-width:0px;border-right-width:10px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}#kt-info-box_8a7628-11 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:#b6d2ca;border-color:#b6d2ca;}#kt-info-box_8a7628-11 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}#kt-info-box_8a7628-11 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}<\/style>\n<div id=\"kt-info-box_8a7628-11\" class=\"wp-block-kadence-infobox\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span style=\"display:block;justify-content:center;align-items:center\" class=\"kt-info-svg-icon kt-info-svg-icon-fe_checkCircle\"><svg style=\"display:inline-block;vertical-align:middle\" viewBox=\"0 0 24 24\" height=\"26\" width=\"26\" fill=\"none\" stroke=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"><\/path><polyline points=\"22 4 12 14.01 9 11.01\"><\/polyline><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Improve CSAT<\/p><\/div><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_2ded99-6f > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_2ded99-6f > .kt-inside-inner-col,.kadence-column_2ded99-6f > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_2ded99-6f > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_2ded99-6f > .kt-inside-inner-col{flex-direction:column;}.kadence-column_2ded99-6f > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_2ded99-6f > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_2ded99-6f{position:relative;}@media all and (max-width: 1024px){.kadence-column_2ded99-6f > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_2ded99-6f > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_2ded99-6f kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_395feb-a5 .kt-blocks-info-box-link-wrap{border-color:#b6d2ca;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:#b6d2ca;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}#kt-info-box_395feb-a5 .kt-blocks-info-box-link-wrap:hover{border-color:#b6d2ca;background:#b6d2ca;}#kt-info-box_395feb-a5 .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_395feb-a5 .kt-info-svg-icon-flip, #kt-info-box_395feb-a5 .kt-blocks-info-box-number{font-size:26px;}#kt-info-box_395feb-a5 .kt-blocks-info-box-media{color:#0c7554;background:#b6d2ca;border-color:#b6d2ca;border-top-width:0px;border-right-width:10px;border-bottom-width:0px;border-left-width:0px;padding-top:20px;padding-right:20px;padding-bottom:20px;padding-left:20px;margin-top:0px;margin-right:20px;margin-bottom:0px;margin-left:0px;}#kt-info-box_395feb-a5 .kt-blocks-info-box-link-wrap:hover .kt-blocks-info-box-media{color:#444444;background:#b6d2ca;border-color:#b6d2ca;}#kt-info-box_395feb-a5 .kt-infobox-textcontent h2.kt-blocks-info-box-title{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-top:5px;margin-right:0px;margin-bottom:10px;margin-left:0px;}.wp-block-kadence-infobox#kt-info-box_395feb-a5 .kt-blocks-info-box-text{line-height:20px;}#kt-info-box_395feb-a5 .kt-blocks-info-box-learnmore{background:transparent;border-width:0px 0px 0px 0px;padding-top:4px;padding-right:8px;padding-bottom:4px;padding-left:8px;margin:10px 0px 10px 0px;}<\/style>\n<div id=\"kt-info-box_395feb-a5\" class=\"wp-block-kadence-infobox\"><a class=\"kt-blocks-info-box-link-wrap info-box-link kt-blocks-info-box-media-align-left kt-info-halign-left\"><div class=\"kt-blocks-info-box-media-container\"><div class=\"kt-blocks-info-box-media kt-info-media-animate-none\"><div class=\"kadence-info-box-icon-container kt-info-icon-animate-none\"><div class=\"kadence-info-box-icon-inner-container\"><span style=\"display:block;justify-content:center;align-items:center\" class=\"kt-info-svg-icon kt-info-svg-icon-fe_checkCircle\"><svg style=\"display:inline-block;vertical-align:middle\" viewBox=\"0 0 24 24\" height=\"26\" width=\"26\" fill=\"none\" stroke=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M22 11.08V12a10 10 0 1 1-5.93-9.14\"><\/path><polyline points=\"22 4 12 14.01 9 11.01\"><\/polyline><\/svg><\/span><\/div><\/div><\/div><\/div><div class=\"kt-infobox-textcontent\"><p class=\"kt-blocks-info-box-text\">Increase Agent Productivity<\/p><\/div><\/a><\/div>\n<\/div><\/div>\n\n\n<style>.kadence-column_5230bc-48 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_5230bc-48 > .kt-inside-inner-col,.kadence-column_5230bc-48 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_5230bc-48 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_5230bc-48 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_5230bc-48 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_5230bc-48 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_5230bc-48{position:relative;}@media all and (max-width: 1024px){.kadence-column_5230bc-48 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_5230bc-48 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-3 kadence-column_5230bc-48 kvs-sm-false\"><div class=\"kt-inside-inner-col\"><style>#kt-info-box_e7d0be-db .kt-blocks-info-box-link-wrap{border-color:#b6d2ca;border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;background:#b6d2ca;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}#kt-info-box_e7d0be-db .kt-blocks-info-box-link-wrap:hover{border-color:#b6d2ca;background:#b6d2ca;}#kt-info-box_e7d0be-db .kadence-info-box-icon-container .kt-info-svg-icon, #kt-info-box_e7d0be-db .kt-info-svg-icon-flip, #kt-info-box_e7d0be-db .kt-blocks-info-box-number{font-size:26px;}#kt-info-box_e7d0be-db 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767px){#kt-layout-id_df7d2d-e2 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignfull\"><div id=\"kt-layout-id_df7d2d-e2\" class=\"kt-row-layout-inner kt-layout-id_df7d2d-e2\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-none kt-v-gutter-none kt-row-valign-top kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row\"><style>.kadence-column_97cefb-58 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_97cefb-58 > .kt-inside-inner-col,.kadence-column_97cefb-58 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_97cefb-58 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_97cefb-58 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_97cefb-58 > 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href=\"https:\/\/www.helpshift.com\/experience-helpshift\/\" style=\"border-radius:5px;border-width:2px\"><span class=\"kt-btn-inner-text\">START FREE TRIAL<\/span><\/a><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer Service Analytics &amp; Reporting Provide unparalleled support and gain valuable insight into customer behavior with actionable analytics and business intelligence. Analytics Dashboard Our Analytics Dashboard enables you to track overall performance of your customer service organization. Knowledge Analytics Tell All Track your customers\u2019 searches, evaluate FAQ efficacy and develop content that is in line&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":".trialbtn {\n    display: none !important;\n}","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Brandan","author_link":"https:\/\/www.helpshift.com\/author\/brandond\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/26666"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/comments?post=26666"}],"version-history":[{"count":13,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/26666\/revisions"}],"predecessor-version":[{"id":27399,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/26666\/revisions\/27399"}],"up":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/13"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=26666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}