{"id":27006,"date":"2022-09-16T15:49:25","date_gmt":"2022-09-16T22:49:25","guid":{"rendered":"https:\/\/www.helpshift.com\/?page_id=27006"},"modified":"2024-02-23T05:43:54","modified_gmt":"2024-02-23T13:43:54","slug":"classification-routing","status":"publish","type":"page","link":"https:\/\/www.helpshift.com\/products\/customer-service-automation\/classification-routing\/","title":{"rendered":"Let AI Automate Your Skill Based Routing"},"content":{"rendered":"<style>.kb-row-layout-id27006_11ba9c-5a > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_11ba9c-5a > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_11ba9c-5a > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:90px;padding-bottom:90px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id27006_11ba9c-5a > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_11ba9c-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id27006_11ba9c-5a > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_11ba9c-5a alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_1feed0-f2, .kt-inside-inner-col > .kadence-column27006_1feed0-f2:not(.specificity){margin-top:0px;margin-bottom:0px;}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col,.kadence-column27006_1feed0-f2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_1feed0-f2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_1feed0-f2{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_1feed0-f2 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_1feed0-f2 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_1feed0-f2 inner-column-1\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading27006_98b9d8-2a, .wp-block-kadence-advancedheading.kt-adv-heading27006_98b9d8-2a[data-kb-block=\"kb-adv-heading27006_98b9d8-2a\"]{margin-bottom:10px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading27006_98b9d8-2a mark, .wp-block-kadence-advancedheading.kt-adv-heading27006_98b9d8-2a[data-kb-block=\"kb-adv-heading27006_98b9d8-2a\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading27006_98b9d8-2a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading27006_98b9d8-2a\">Let AI Automate Your Skill Based Routing<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading27006_6d55df-82, .wp-block-kadence-advancedheading.kt-adv-heading27006_6d55df-82[data-kb-block=\"kb-adv-heading27006_6d55df-82\"]{text-align:center;font-size:22px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading27006_6d55df-82 mark, .wp-block-kadence-advancedheading.kt-adv-heading27006_6d55df-82[data-kb-block=\"kb-adv-heading27006_6d55df-82\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading27006_6d55df-82 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading27006_6d55df-82\">Intelligent issue classification and routing gives your team more time to tackle complex issues.<\/p>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id27006_847665-27 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_847665-27 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_847665-27 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id27006_847665-27 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_847665-27 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id27006_847665-27 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_847665-27 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_69d20a-7d > .kt-inside-inner-col,.kadence-column27006_69d20a-7d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_69d20a-7d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_69d20a-7d > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_69d20a-7d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_69d20a-7d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_69d20a-7d{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_69d20a-7d > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_69d20a-7d > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_69d20a-7d inner-column-1\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Classification_Image5_L1R3-1.png\" alt=\"\" class=\"wp-image-27007\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Classification_Image5_L1R3-1.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Classification_Image5_L1R3-1-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Classification_Image5_L1R3-1-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column27006_bf039a-05 > .kt-inside-inner-col,.kadence-column27006_bf039a-05 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_bf039a-05 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_bf039a-05 > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_bf039a-05 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_bf039a-05 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_bf039a-05{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_bf039a-05 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_bf039a-05 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_bf039a-05 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading square\">Improve Speed and Scalability<\/h2>\n\n\n\n<p>Though a simple task, manual ticket routing and reassignment is often a slow, ineffective and error-prone task. Start saving customers time and frustration through automation and AI that manages downstream processes with a higher accuracy than human agents \u2014 all of this made available for any channel, from a single platform.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id27006_c90fca-fa > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_c90fca-fa > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_c90fca-fa > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id27006_c90fca-fa > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_c90fca-fa > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id27006_c90fca-fa > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_c90fca-fa alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_2762dd-e1 > .kt-inside-inner-col,.kadence-column27006_2762dd-e1 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_2762dd-e1 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_2762dd-e1 > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_2762dd-e1 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_2762dd-e1 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_2762dd-e1{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_2762dd-e1 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_2762dd-e1 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_2762dd-e1 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading square\">Classify Tickets Automatically<\/h2>\n\n\n\n<p>Helpshift\u2019s AI-powered classification engine Predict gives you the power to customize and deploy AI models that automatically label customer issues. Once the AI model is trained in Helpshift, Predict will automatically label for a specific set of issue type (such as \u2018lost account\u2019 or \u2018missing item\u2019) the instant a ticket is created. The Predict AI algorithm only needs to be trained once, outperforms standard keyword automations, and continuously improves over time based on agent feedback. Just upload a CSV file of responses, and let Predict do the rest.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.helpshift.com\/blog\/the-new-imperative-of-ai-powered-issue-classification-why-we-created-helpshift-predict\/\">More Details Here<\/a><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column27006_855049-3e > .kt-inside-inner-col,.kadence-column27006_855049-3e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_855049-3e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_855049-3e > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_855049-3e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_855049-3e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_855049-3e{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_855049-3e > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_855049-3e > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_855049-3e inner-column-2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-1.png\" alt=\"\" class=\"wp-image-27008\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-1.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-1-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-1-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id27006_ef6246-f1 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_ef6246-f1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_ef6246-f1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id27006_ef6246-f1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_ef6246-f1 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id27006_ef6246-f1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_ef6246-f1 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_275d7c-78 > .kt-inside-inner-col,.kadence-column27006_275d7c-78 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_275d7c-78 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_275d7c-78 > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_275d7c-78 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_275d7c-78 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_275d7c-78{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_275d7c-78 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_275d7c-78 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_275d7c-78 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing.png\" alt=\"\" class=\"wp-image-27009\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col,.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_ac6c53-f2{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_ac6c53-f2 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_ac6c53-f2 inner-column-2\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading square\">Maximize Agent Productivity<\/h2>\n\n\n\n<p>Once tickets are classified, Helpshift automatically triages issues to specific agents and queues based on language, user type, customer status, and other criteria. You can segment tickets further based on priority, or use skills-based routing to reach the most qualified agents.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id27006_38e34d-f0 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_38e34d-f0 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_38e34d-f0 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}.kb-row-layout-id27006_38e34d-f0 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_38e34d-f0 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id27006_38e34d-f0 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_38e34d-f0 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_3ab30c-5b > .kt-inside-inner-col,.kadence-column27006_3ab30c-5b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_3ab30c-5b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_3ab30c-5b > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_3ab30c-5b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_3ab30c-5b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_3ab30c-5b{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_3ab30c-5b > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_3ab30c-5b > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_3ab30c-5b inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading square\">Easily Manage SLAs<\/h2>\n\n\n\n<p>Time-based and new issue automation allows you to engage bots, tag issues, send auto responses, and trigger actions that enable you to deliver high quality service and maintain multiple SLAs.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column27006_0fb03d-8d > .kt-inside-inner-col,.kadence-column27006_0fb03d-8d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_0fb03d-8d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_0fb03d-8d > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_0fb03d-8d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_0fb03d-8d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_0fb03d-8d{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_0fb03d-8d > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_0fb03d-8d > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_0fb03d-8d inner-column-2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Advanced-Automations.png\" alt=\"\" class=\"wp-image-27010\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Advanced-Automations.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Advanced-Automations-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Advanced-Automations-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kb-row-layout-id27006_b20ada-c5 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id27006_b20ada-c5 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id27006_b20ada-c5 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:75px;padding-bottom:75px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id27006_b20ada-c5{background-color:#b6d2ca;}.kb-row-layout-id27006_b20ada-c5 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id27006_b20ada-c5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id27006_b20ada-c5 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id27006_b20ada-c5 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column27006_56d04f-ff > .kt-inside-inner-col,.kadence-column27006_56d04f-ff > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column27006_56d04f-ff > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column27006_56d04f-ff > .kt-inside-inner-col{flex-direction:column;}.kadence-column27006_56d04f-ff > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column27006_56d04f-ff > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column27006_56d04f-ff{position:relative;}@media all and (max-width: 1024px){.kadence-column27006_56d04f-ff > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column27006_56d04f-ff > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column27006_56d04f-ff inner-column-1\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading alignwide has-text-align-center\" style=\"font-style:normal;font-weight:400\">Explore how automation can streamline your issue classification and routing.<\/h2>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Let AI Automate Your Skill Based Routing Intelligent issue classification and routing gives your team more time to tackle complex issues. Improve Speed and Scalability Though a simple task, manual ticket routing and reassignment is often a slow, ineffective and error-prone task. Start saving customers time and frustration through automation and AI that manages downstream&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":27105,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Brandan","author_link":"https:\/\/www.helpshift.com\/author\/brandond\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27006"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/comments?post=27006"}],"version-history":[{"count":4,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27006\/revisions"}],"predecessor-version":[{"id":30314,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27006\/revisions\/30314"}],"up":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27105"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=27006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}