{"id":27034,"date":"2022-09-16T15:49:25","date_gmt":"2022-09-16T22:49:25","guid":{"rendered":"https:\/\/www.helpshift.com\/?page_id=27034"},"modified":"2022-09-20T12:54:40","modified_gmt":"2022-09-20T19:54:40","slug":"support-ticketing","status":"publish","type":"page","link":"https:\/\/www.helpshift.com\/products\/support-ticketing\/","title":{"rendered":"Support Ticketing"},"content":{"rendered":"<style>#kt-layout-id_17fe28-2b > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_17fe28-2b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_17fe28-2b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:90px;padding-bottom:90px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_17fe28-2b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_17fe28-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_17fe28-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_17fe28-2b\" class=\"kt-row-layout-inner kt-layout-id_17fe28-2b\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.wp-block-kadence-column.kadence-column_9ec252-ed > .kt-inside-inner-col{margin-top:0px;margin-bottom:0px;}.kadence-column_9ec252-ed > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column_9ec252-ed > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_9ec252-ed > .kt-inside-inner-col,.kadence-column_9ec252-ed > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_9ec252-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_9ec252-ed > .kt-inside-inner-col{flex-direction:column;}.kadence-column_9ec252-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_9ec252-ed > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_9ec252-ed{position:relative;}@media all and (max-width: 1024px){.kadence-column_9ec252-ed > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_9ec252-ed > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_9ec252-ed\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03, .wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03[data-kb-block=\"kb-adv-heading_4ad172-03\"]{margin-bottom:10px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03 mark, .wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03[data-kb-block=\"kb-adv-heading_4ad172-03\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading_4ad172-03 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_4ad172-03\">Complete Ticketing &amp; Support Software<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62, .wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62[data-kb-block=\"kb-adv-heading_6a7589-62\"]{text-align:center;font-size:22px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62 mark, .wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62[data-kb-block=\"kb-adv-heading_6a7589-62\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_6a7589-62 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_6a7589-62\">You can\u2019t provide exceptional service without exceptional ticketing and support software. Helpshift delivers both on one platform.<\/p>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_d7161c-82 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_d7161c-82 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_d7161c-82 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_d7161c-82 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_d7161c-82 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_d7161c-82 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_d7161c-82\" class=\"kt-row-layout-inner kt-layout-id_d7161c-82\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col,.kadence-column_d6ed9e-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d6ed9e-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_d6ed9e-a3\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-2.png\" alt=\"\" class=\"wp-image-27035\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-2.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-2-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_AI-powered-Issue-Classification-2-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_6ff3ed-ae > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col,.kadence-column_6ff3ed-ae > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_6ff3ed-ae{position:relative;}@media all and (max-width: 1024px){.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_6ff3ed-ae\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">What is a Support Ticketing System?<\/h2>\n\n\n\n<p>A support ticketing system is a type of software aimed at improving customer service. The software uses automated technology to record, manage and prioritise customers\u2019 issues. The support ticketing platform can then be used by customer service representatives to ensure that all queries are resolved quickly and efficiently.<\/p>\n\n\n\n<p>Support teams can use support ticketing systems to quickly prioritise their tasks, making sure that any time-sensitive or complex problems are looked into first. This allows teams to offer a better standard of service to every customer, while also providing plenty of opportunities to ensure consistency of service across the board.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_99e007-fd > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_99e007-fd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_99e007-fd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_99e007-fd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_99e007-fd > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_99e007-fd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_99e007-fd\" class=\"kt-row-layout-inner kt-layout-id_99e007-fd\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_dfc31e-85 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_dfc31e-85 > .kt-inside-inner-col,.kadence-column_dfc31e-85 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_dfc31e-85 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_dfc31e-85 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_dfc31e-85 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_dfc31e-85{position:relative;}@media all and (max-width: 1024px){.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_dfc31e-85\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">More than a Support Ticketing System<\/h2>\n\n\n\n<p>With Helpshift, the capabilities of a traditional support ticketing system are elevated. And that\u2019s great news where customer service is concerned.<\/p>\n\n\n\n<p>The agent desktop enables agents to improve interactions, by managing tickets just as they would customer messages. This promotes engagement and facilitates a better standard of service. Agents can easily simplify their own case management, using automated bots to improve their capabilities as they do so.<\/p>\n\n\n\n<p>Both agents and customers benefit from resources such as the knowledge base, which can also be used to resolve queries through the support ticketing system. Insights offer further opportunities to grow, allowing teams to analyse the customer experience in greater detail than ever before.<\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_72cddc-f2 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_72cddc-f2 > .kt-inside-inner-col,.kadence-column_72cddc-f2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_72cddc-f2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_72cddc-f2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_72cddc-f2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_72cddc-f2{position:relative;}@media all and (max-width: 1024px){.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_72cddc-f2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"576\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing-768x576-1.png\" alt=\"\" class=\"wp-image-27036\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing-768x576-1.png 768w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Intelligent-Routing-768x576-1-300x225.png 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_125127-28 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_125127-28 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_125127-28 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_125127-28 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_125127-28 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_125127-28 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_125127-28\" class=\"kt-row-layout-inner kt-layout-id_125127-28\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_6c98e4-5e > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_6c98e4-5e > .kt-inside-inner-col,.kadence-column_6c98e4-5e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_6c98e4-5e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_6c98e4-5e > .kt-inside-inner-col{flex-direction:column;}.kadence-column_6c98e4-5e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_6c98e4-5e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_6c98e4-5e{position:relative;}@media all and (max-width: 1024px){.kadence-column_6c98e4-5e > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_6c98e4-5e > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_6c98e4-5e\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Agent-Desktop1.png\" alt=\"\" class=\"wp-image-27044\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Agent-Desktop1.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Agent-Desktop1-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Agent-Desktop1-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_9ef696-aa > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_9ef696-aa > .kt-inside-inner-col,.kadence-column_9ef696-aa > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_9ef696-aa > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_9ef696-aa > .kt-inside-inner-col{flex-direction:column;}.kadence-column_9ef696-aa > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_9ef696-aa > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_9ef696-aa{position:relative;}@media all and (max-width: 1024px){.kadence-column_9ef696-aa > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_9ef696-aa > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_9ef696-aa\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Turn Cases into Conversations<\/h2>\n\n\n\n<p>With Helpshift\u2019s agent desktop, your agents can manage customer tickets just like messaging conversations. Customer info and interaction history are displayed in the thread, keeping conversations in context. Knowledge base articles and suggested responses are only a click away.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_71d8d5-fd > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_71d8d5-fd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_71d8d5-fd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_71d8d5-fd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_71d8d5-fd > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_71d8d5-fd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_71d8d5-fd\" class=\"kt-row-layout-inner kt-layout-id_71d8d5-fd\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_ad96f4-30 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_ad96f4-30 > .kt-inside-inner-col,.kadence-column_ad96f4-30 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_ad96f4-30 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_ad96f4-30 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_ad96f4-30 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_ad96f4-30 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_ad96f4-30{position:relative;}@media all and (max-width: 1024px){.kadence-column_ad96f4-30 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_ad96f4-30 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_ad96f4-30\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Simplify Case Management<\/h2>\n\n\n\n<p>Streamline workflows and unify tickets across channels. Helpshift\u2019s case management gets the job done by providing a unified view of the customer. Meanwhile, agents and bots collaborate together on customer conversations to accelerate resolutions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.helpshift.com\/products\/support-ticketing\/case-management\/\">Explore More<\/a><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_853540-1d > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_853540-1d > .kt-inside-inner-col,.kadence-column_853540-1d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_853540-1d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_853540-1d > .kt-inside-inner-col{flex-direction:column;}.kadence-column_853540-1d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_853540-1d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_853540-1d{position:relative;}@media all and (max-width: 1024px){.kadence-column_853540-1d > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_853540-1d > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_853540-1d\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Case-Management-and-Ticketing.png\" alt=\"\" class=\"wp-image-27048\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Case-Management-and-Ticketing.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Case-Management-and-Ticketing-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Case-Management-and-Ticketing-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_b8ad52-8d > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_b8ad52-8d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_b8ad52-8d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_b8ad52-8d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_b8ad52-8d > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_b8ad52-8d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_b8ad52-8d\" class=\"kt-row-layout-inner kt-layout-id_b8ad52-8d\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_3787f9-15 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_3787f9-15 > .kt-inside-inner-col,.kadence-column_3787f9-15 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_3787f9-15 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_3787f9-15 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_3787f9-15 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_3787f9-15 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_3787f9-15{position:relative;}@media all and (max-width: 1024px){.kadence-column_3787f9-15 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_3787f9-15 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_3787f9-15\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Knowledge-Management.png\" alt=\"\" class=\"wp-image-27050\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Knowledge-Management.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Knowledge-Management-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Knowledge-Management-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_b97b2b-13 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_b97b2b-13 > .kt-inside-inner-col,.kadence-column_b97b2b-13 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_b97b2b-13 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_b97b2b-13 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_b97b2b-13 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_b97b2b-13 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_b97b2b-13{position:relative;}@media all and (max-width: 1024px){.kadence-column_b97b2b-13 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_b97b2b-13 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_b97b2b-13\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Knowledge is Power<\/h2>\n\n\n\n<p>Helpshift knowledge management is incredibly powerful. You can easily organize FAQs and articles by application or platform, and customers and agents can access content through autocomplete search or with the assistance of multilingual bots. This can all happen within your mobile app or through your web-based help center.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_6e04a8-2d > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_6e04a8-2d > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_6e04a8-2d > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_6e04a8-2d > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_6e04a8-2d > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_6e04a8-2d > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_6e04a8-2d\" class=\"kt-row-layout-inner kt-layout-id_6e04a8-2d\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_9d0976-1a > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_9d0976-1a > .kt-inside-inner-col,.kadence-column_9d0976-1a > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_9d0976-1a > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_9d0976-1a > .kt-inside-inner-col{flex-direction:column;}.kadence-column_9d0976-1a > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_9d0976-1a > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_9d0976-1a{position:relative;}@media all and (max-width: 1024px){.kadence-column_9d0976-1a > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_9d0976-1a > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_9d0976-1a\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Gain Powerful Insights<\/h2>\n\n\n\n<p>Helpshift\u2019s analytics provide insight into customer cases, agent performance, and the effectiveness of automation. All of your data is stored in a single repository so correlating and visualizing information is simple. Our integrations and APIs also make customizing and exporting reports as easy as the click of a button.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.helpshift.com\/products\/support-ticketing\/customer-service-analytics\/\">Insights Await You<\/a><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_d90329-62 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_d90329-62 > .kt-inside-inner-col,.kadence-column_d90329-62 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d90329-62 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d90329-62 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d90329-62 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d90329-62 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d90329-62{position:relative;}@media all and (max-width: 1024px){.kadence-column_d90329-62 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_d90329-62 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_d90329-62\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Insights.png\" alt=\"\" class=\"wp-image-27051\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Insights.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Insights-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Insights-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_4adb53-a1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:75px;padding-bottom:75px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_4adb53-a1{background-color:#b6d2ca;}#kt-layout-id_4adb53-a1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_4adb53-a1\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_4adb53-a1\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_261e62-4b > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_261e62-4b > .kt-inside-inner-col,.kadence-column_261e62-4b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_261e62-4b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_261e62-4b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_261e62-4b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_261e62-4b{position:relative;}@media all and (max-width: 1024px){.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_261e62-4b\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"alignwide has-text-align-center wp-block-heading\" style=\"font-style:normal;font-weight:400\">Discover how Helpshift can be your one-stop ticketing and support shop<\/h2>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Complete Ticketing &amp; Support Software You can\u2019t provide exceptional service without exceptional ticketing and support software. Helpshift delivers both on one platform. What is a Support Ticketing System? A support ticketing system is a type of software aimed at improving customer service. The software uses automated technology to record, manage and prioritise customers\u2019 issues. The&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":13,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Brandan","author_link":"https:\/\/www.helpshift.com\/author\/brandond\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27034"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/comments?post=27034"}],"version-history":[{"count":3,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27034\/revisions"}],"predecessor-version":[{"id":27273,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27034\/revisions\/27273"}],"up":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/13"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=27034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}