{"id":27062,"date":"2022-09-16T15:49:25","date_gmt":"2022-09-16T22:49:25","guid":{"rendered":"https:\/\/www.helpshift.com\/?page_id=27062"},"modified":"2022-09-20T12:55:28","modified_gmt":"2022-09-20T19:55:28","slug":"case-management","status":"publish","type":"page","link":"https:\/\/www.helpshift.com\/products\/support-ticketing\/case-management\/","title":{"rendered":"Comprehensive Case Management"},"content":{"rendered":"<style>#kt-layout-id_17fe28-2b > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_17fe28-2b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_17fe28-2b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:90px;padding-bottom:90px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_17fe28-2b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_17fe28-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_17fe28-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_17fe28-2b\" class=\"kt-row-layout-inner kt-layout-id_17fe28-2b\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.wp-block-kadence-column.kadence-column_ef2ad0-ce > .kt-inside-inner-col{margin-top:0px;margin-bottom:0px;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col{padding-top:0px;padding-bottom:0px;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col,.kadence-column_ef2ad0-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_ef2ad0-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_ef2ad0-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_ef2ad0-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column_ef2ad0-ce > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_ef2ad0-ce > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_ef2ad0-ce\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03, .wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03[data-kb-block=\"kb-adv-heading_4ad172-03\"]{margin-bottom:10px;text-align:center;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03 mark, .wp-block-kadence-advancedheading.kt-adv-heading_4ad172-03[data-kb-block=\"kb-adv-heading_4ad172-03\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<h1 class=\"kt-adv-heading_4ad172-03 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_4ad172-03\">Comprehensive Case Management<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62, .wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62[data-kb-block=\"kb-adv-heading_6a7589-62\"]{text-align:center;font-size:22px;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62 mark, .wp-block-kadence-advancedheading.kt-adv-heading_6a7589-62[data-kb-block=\"kb-adv-heading_6a7589-62\"] mark{font-style:normal;color:#f76a0c;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}<\/style>\n<p class=\"kt-adv-heading_6a7589-62 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading_6a7589-62\">Orchestrate a seamless, efficient service experience with a complete ticketing platform.<\/p>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_d7161c-82 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_d7161c-82 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_d7161c-82 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_d7161c-82 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_d7161c-82 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_d7161c-82 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_d7161c-82\" class=\"kt-row-layout-inner kt-layout-id_d7161c-82\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col,.kadence-column_d6ed9e-a3 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_d6ed9e-a3 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_d6ed9e-a3{position:relative;}@media all and (max-width: 1024px){.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_d6ed9e-a3 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_d6ed9e-a3\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Unified-Dashboard-1.png\" alt=\"\" class=\"wp-image-27068\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Unified-Dashboard-1.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Unified-Dashboard-1-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Unified-Dashboard-1-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_6ff3ed-ae > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col,.kadence-column_6ff3ed-ae > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_6ff3ed-ae > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_6ff3ed-ae{position:relative;}@media all and (max-width: 1024px){.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_6ff3ed-ae > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_6ff3ed-ae\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Unified Dashboard<\/h2>\n\n\n\n<p>Helpshift makes it possible for agents to use a single unified dashboard, so they can manage cases, ticket data, and interaction history from all incoming channels. Queues and segmentation help your agents prioritize the most important customer issues.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_99e007-fd > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_99e007-fd > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_99e007-fd > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_99e007-fd > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_99e007-fd > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_99e007-fd > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_99e007-fd\" class=\"kt-row-layout-inner kt-layout-id_99e007-fd\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_dfc31e-85 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_dfc31e-85 > .kt-inside-inner-col,.kadence-column_dfc31e-85 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_dfc31e-85 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_dfc31e-85 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_dfc31e-85 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_dfc31e-85{position:relative;}@media all and (max-width: 1024px){.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_dfc31e-85 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_dfc31e-85\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">Data-Rich Conversations<\/h2>\n\n\n\n<p>Give agents the ability to provide customers with highly-personalized service. Helpshift\u2019s customer view puts complete, contextual, up-to-the-minute customer information at every agent\u2019s fingertips.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.helpshift.com\/products\/customer-service-chatbot\/\">Customize Your Service<\/a><\/p>\n<\/div><\/div>\n\n\n<style>.kadence-column_72cddc-f2 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_72cddc-f2 > .kt-inside-inner-col,.kadence-column_72cddc-f2 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_72cddc-f2 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_72cddc-f2 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_72cddc-f2 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_72cddc-f2{position:relative;}@media all and (max-width: 1024px){.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_72cddc-f2 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_72cddc-f2\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Data-Rich-Conversation.png\" alt=\"\" class=\"wp-image-27070\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Data-Rich-Conversation.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Data-Rich-Conversation-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Data-Rich-Conversation-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>#kt-layout-id_857ee3-20 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_857ee3-20 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_857ee3-20 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:75px;padding-bottom:95px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_857ee3-20 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_857ee3-20 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_857ee3-20 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}#kt-layout-id_857ee3-20 {background-image: linear-gradient(127deg,#3852ad 2%,#8770cc 100%);}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_857ee3-20\" class=\"kt-row-layout-inner kt-layout-id_857ee3-20\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_f5f185-80 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_f5f185-80 > .kt-inside-inner-col,.kadence-column_f5f185-80 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_f5f185-80 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_f5f185-80 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_f5f185-80 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_f5f185-80 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_f5f185-80{position:relative;}@media all and (max-width: 1024px){.kadence-column_f5f185-80 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_f5f185-80 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_f5f185-80\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"alignwide has-text-align-center has-theme-palette-9-color has-text-color wp-block-heading\">Using Helpshift, Zynga was able to increase agent productivity and handle 185% more tickets.<\/h2>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>#kt-layout-id_53349a-10 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_53349a-10 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_53349a-10 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-lg, 4rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:40px;padding-bottom:40px;grid-template-columns:repeat(2, minmax(0, 1fr));}#kt-layout-id_53349a-10 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_53349a-10 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){#kt-layout-id_53349a-10 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_53349a-10\" class=\"kt-row-layout-inner kt-layout-id_53349a-10\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-gutter-wider kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_af2ebe-94 > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_af2ebe-94 > .kt-inside-inner-col,.kadence-column_af2ebe-94 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_af2ebe-94 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_af2ebe-94 > .kt-inside-inner-col{flex-direction:column;}.kadence-column_af2ebe-94 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_af2ebe-94 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_af2ebe-94{position:relative;}@media all and (max-width: 1024px){.kadence-column_af2ebe-94 > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_af2ebe-94 > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_af2ebe-94\"><div class=\"kt-inside-inner-col\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Workforce-Management.png\" alt=\"\" class=\"wp-image-27071\" srcset=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Workforce-Management.png 800w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Workforce-Management-300x225.png 300w, https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/09\/HELP_Workforce-Management-768x576.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div>\n\n\n<style>.kadence-column_75f3e5-ed > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_75f3e5-ed > .kt-inside-inner-col,.kadence-column_75f3e5-ed > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_75f3e5-ed > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_75f3e5-ed > .kt-inside-inner-col{flex-direction:column;}.kadence-column_75f3e5-ed > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_75f3e5-ed > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_75f3e5-ed{position:relative;}@media all and (max-width: 1024px){.kadence-column_75f3e5-ed > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_75f3e5-ed > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-2 kadence-column_75f3e5-ed\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"square wp-block-heading\">The Right Agent on Every Case<\/h2>\n\n\n\n<p>With Helpshift you can organize your agents into teams and groups based on their skill sets or expertise. That way, you can instantly manage agents at scale and in real time to increase operational efficiency. Helpshift\u2019s intent classification engine goes one step further, optimizing agent workflows by leveraging AI to automatically classify and triage issues to the right agents.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n\n<style>#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{align-content:center;}:where(#kt-layout-id_4adb53-a1 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var( --global-kb-row-default-top, 25px );padding-bottom:var( --global-kb-row-default-bottom, 25px );padding-top:75px;padding-bottom:75px;grid-template-columns:minmax(0, 1fr);}#kt-layout-id_4adb53-a1{background-color:#b6d2ca;}#kt-layout-id_4adb53-a1 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){#kt-layout-id_4adb53-a1 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style>\n<div class=\"wp-block-kadence-rowlayout alignnone\"><div id=\"kt-layout-id_4adb53-a1\" class=\"kt-row-layout-inner kt-row-has-bg kt-layout-id_4adb53-a1\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-gutter-default kt-v-gutter-default kt-row-valign-middle kt-row-layout-equal kt-tab-layout-inherit kt-m-colapse-left-to-right kt-mobile-layout-row kb-theme-content-width\"><style>.kadence-column_261e62-4b > .kt-inside-inner-col{border-top-width:0px;border-right-width:0px;border-bottom-width:0px;border-left-width:0px;}.kadence-column_261e62-4b > .kt-inside-inner-col,.kadence-column_261e62-4b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column_261e62-4b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}.kadence-column_261e62-4b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column_261e62-4b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column_261e62-4b{position:relative;}@media all and (max-width: 1024px){.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}}@media all and (max-width: 767px){.kadence-column_261e62-4b > .kt-inside-inner-col{flex-direction:column;}}<\/style>\n<div class=\"wp-block-kadence-column inner-column-1 kadence-column_261e62-4b\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"alignwide has-text-align-center wp-block-heading\" style=\"font-style:normal;font-weight:400\">Take a peek at our customer case management in action.<\/h2>\n\n\n\n<div class=\"wp-block-buttons alignwide is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button aligncenter\"><a class=\"wp-block-button__link\" href=\"https:\/\/www.helpshift.com\/schedule-demo\/\">Schedule Demo<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive Case Management Orchestrate a seamless, efficient service experience with a complete ticketing platform. Unified Dashboard Helpshift makes it possible for agents to use a single unified dashboard, so they can manage cases, ticket data, and interaction history from all incoming channels. Queues and segmentation help your agents prioritize the most important customer issues. Data-Rich&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":27034,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"acf":[],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"Brandan","author_link":"https:\/\/www.helpshift.com\/author\/brandond\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27062"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/comments?post=27062"}],"version-history":[{"count":3,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27062\/revisions"}],"predecessor-version":[{"id":27285,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27062\/revisions\/27285"}],"up":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/pages\/27034"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=27062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}