{"id":270,"date":"2022-04-04T08:52:25","date_gmt":"2022-04-04T15:52:25","guid":{"rendered":"https:\/\/www.helpshift.com\/?post_type=partners&#038;p=270"},"modified":"2024-02-23T05:51:52","modified_gmt":"2024-02-23T13:51:52","slug":"backtrace","status":"publish","type":"partners","link":"https:\/\/www.helpshift.com\/partners\/backtrace\/","title":{"rendered":"Backtrace"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong><br>Automated Error and Crash Reporting<\/strong><\/h3>\n\n\n\n<p>Backtrace is a cross-platform error management solution for desktop, mobile, devices, game console, and server platforms that drastically reduces debugging time and improves software quality through automated capture, insight about impact, and essential context for investigation in one interface.<\/p>\n\n\n\n<ul>\n<li>Accelerate&nbsp;<strong>time-to-first response<\/strong>&nbsp;by prioritizing critical errors<\/li>\n\n\n\n<li>Improve&nbsp;<strong>average-time-to-resolution<\/strong><\/li>\n\n\n\n<li>Higher&nbsp;<strong>CSAT<\/strong>&nbsp;from your player &amp; higher player retention<\/li>\n\n\n\n<li>Reduce the&nbsp;<strong>backlog<\/strong>&nbsp;driven by email-based support<\/li>\n\n\n\n<li>Full&nbsp;<strong>visibility<\/strong>&nbsp;for your customer support team &amp; developers team<\/li>\n\n\n\n<li>Be more proactive and&nbsp;<strong>keep users playing<\/strong>&nbsp;the game<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview of Product<\/strong><\/h3>\n\n\n\n<p>33% of reported issues from players are related to gameplay problems, such as bugs and crashes. Keep your players happy and use Backtrace to proactively identify problems, implement quicker fixes, and deliver more seamless gameplay experiences.<\/p>\n\n\n\n<p>Learn more about Backtrace&nbsp;<a href=\"https:\/\/backtrace.io\/gaming\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p>Get started with Backtrace for free&nbsp;<a href=\"https:\/\/backtrace.io\/create\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview of Integration<\/strong><\/h3>\n\n\n\n<p>Combining Backtrace\u2019s automated error reporting with first class in-app player support with HelpShift provides developers with the insight and data they need to quickly find and address code issues across all platforms and devices. It gives you the ability to collect error information without asking the player to manually provide data and have rich in-app communication with a user or a group of users. Together, Backtrace and Helpshift keep engineers focused on building and maintaining seamless app experiences.<\/p>\n\n\n\n<p>Find out more about the Unity Backtrace and HelpShift SDK integration&nbsp;<a href=\"https:\/\/support.backtrace.io\/hc\/en-us\/articles\/4405838995220-Unity-Backtrace-and-HelpShift-SDK-integration\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"broken_link\">here<\/a>.<\/p>\n\n\n\n<p>[Webinar] Mobile Game Immersion: How to Keep Players Engaged. Watch webinar\u00a0<a href=\"https:\/\/helpshift.wistia.com\/medias\/cfe5e49gca\" target=\"_blank\" rel=\"noopener\">here<\/a>. <\/p>\n\n\n\n<p>\u201cAutomated Game Error Reporting and In-App Player Support Done Right\u201d. Watch the webinar\u00a0<a href=\"https:\/\/helpshift.wistia.com\/medias\/0p6ys92tt8\" target=\"_blank\" rel=\"noopener\">here<\/a>. <a href=\"https:\/\/backtrace.io\/resources\/breakpoint-2\/breakpoint-2-automating-and-prioritizing-cs-issues?utm_source=hs_email&amp;utm_medium=email&amp;utm_campaign=Breakpoint+2\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><\/p>\n\n\n\n<p>Breakpoint 2: Automating and Prioritizing CS Issues. Watch the session recording&nbsp;<a href=\"https:\/\/backtrace.io\/resources\/breakpoint-2\/breakpoint-2-automating-and-prioritizing-cs-issues?utm_source=hs_email&amp;utm_medium=email&amp;utm_campaign=Breakpoint+2\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Backtrace is the crash and error reporting solution that helps figure out the when, where, and why behind application errors.<\/p>\n","protected":false},"featured_media":271,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"partner-type":[],"acf":[],"taxonomy_info":[],"featured_image_src_large":["https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/backtrace-logo-1024x412.png",1024,412,true],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/270"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/partners"}],"version-history":[{"count":5,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/270\/revisions"}],"predecessor-version":[{"id":30317,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/270\/revisions\/30317"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media\/271"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=270"}],"wp:term":[{"taxonomy":"partner-type","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partner-type?post=270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}