{"id":278,"date":"2022-04-04T10:27:44","date_gmt":"2022-04-04T17:27:44","guid":{"rendered":"https:\/\/www.helpshift.com\/?post_type=partners&#038;p=278"},"modified":"2022-09-30T11:13:51","modified_gmt":"2022-09-30T18:13:51","slug":"appfollow","status":"publish","type":"partners","link":"https:\/\/www.helpshift.com\/partners\/appfollow\/","title":{"rendered":"AppFollow"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\"><strong>Review Monitoring and Response<\/strong><\/h3>\n\n\n\n<p>AppFollow is a service for managing mobile data around reviews, ratings, search positions and keywords. The AppFollow and Helpshift integration allows you to save time responding to your user reviews. Customer support teams can now monitor and respond to reviews left in the App Store, Google Play, Mac App Store, Amazon appstore, Amazon marketplace, and Microsoft Store without leaving their Helpshift dashboard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview of Product<\/strong><\/h3>\n\n\n\n<p>AppFollow helps you track critical data around app updates and reviews. It\u2019s an all-in-one service that includes various tools to answer mobile market needs:<\/p>\n\n\n\n<ul><li>User review management and analytics;<\/li><li>Organic downloads and search positions;<\/li><li>App monitor and competitor analysis<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview of Integration<\/strong><\/h3>\n\n\n\n<p>Integration with Helpshift allows you to:<\/p>\n\n\n\n<ul><li>Receive reviews from the App Store, Google Play, Amazon, Mac App Store, and Windows Store in real-time as Helpshift tickets. Each review will have data on user name, platform, device app version, country and time stamp;<\/li><li>Respond to iOS, Android and Amazon reviews without redirection to app stores.<\/li><li>Track reviews updates and keep history of these changes;<\/li><li>Customize what reviews to receive: all, negative, positive, reviews in specific language, etc;<\/li><li>NEW! Monitor and respond to reviews on Amazon products.<\/li><\/ul>\n\n\n\n<p><a href=\"https:\/\/support.appfollow.io\/hc\/en-us\/articles\/360020832377-Helpshift-Integration\" target=\"_blank\" rel=\"noreferrer noopener\" class=\"broken_link\">Check this page<\/a>&nbsp;to set-up your Helpshift integration with AppFollow<\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.helpshift.com\/resources\/playrix-improves-player-satisfaction-retention-and-revenue-with-helpshift\/\"><img decoding=\"async\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/Screenshot-2022-02-03-at-09.02.09-300x60.png\" alt=\"\" class=\"wp-image-18790\"\/><\/a><\/figure>\n\n\n\n<p><strong>From Reactive to Proactive: Fostering Player Delight<\/strong><br>But Playrix didn\u2019t just react to new service requests. They also proactively worked to address poor reviews in the Apple App Store and Google Play. \u201c<strong>We use AppFollow to stay abreast of new reviews in the app stores and we respond to players that might\u2019ve had a poor experience. Thankfully, AppFollow and Helpshift work seamlessly together. When we receive a low review, we can reach out to the player via Helpshift to resolve their issue. In doing so we can often improve their review and get them back into the game, which, in turn, helps us acquire new players<\/strong>\u201d said Nataly Kuzmina, Head of Support at Playrix.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/Screenshot-2022-02-03-at-09.24.23-300x168.png\" alt=\"\" class=\"wp-image-18791\"\/><\/figure><\/div>\n\n\n<p><a href=\"https:\/\/helpshift.wistia.com\/medias\/kdlm6a23br\" target=\"_blank\" rel=\"noreferrer noopener\">Watch Now<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/helpshift.wistia.com\/medias\/am9dgfe5vx\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/Screenshot-2022-02-03-at-06.18.04-300x177.png\" alt=\"\" class=\"wp-image-18788\"\/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/get.helpshift.com\/webinar-the-magic-numbers-behind-great-player-experiences\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" src=\"https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/Screenshot-2022-02-03-at-06.16.32-211x300.png\" alt=\"\" class=\"wp-image-18789\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Appfollow collects user review and app monitor and management, ASO for mobile apps and games.<\/p>\n","protected":false},"featured_media":279,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"partner-type":[5],"acf":[],"taxonomy_info":{"partner-type":[{"value":5,"label":"Technology"}]},"featured_image_src_large":["https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/AppFollow-1024x116.png",1024,116,true],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/278"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/partners"}],"version-history":[{"count":2,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/278\/revisions"}],"predecessor-version":[{"id":27412,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partners\/278\/revisions\/27412"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media\/279"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=278"}],"wp:term":[{"taxonomy":"partner-type","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/partner-type?post=278"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}