{"id":20618,"date":"2013-05-14T00:00:00","date_gmt":"2013-05-14T07:00:00","guid":{"rendered":"https:\/\/www.helpshift.com\/introducing-web-support-seamless-service-through-multiple-channels\/"},"modified":"2013-05-14T00:00:00","modified_gmt":"2013-05-14T07:00:00","slug":"introducing-web-support-seamless-service-through-multiple-channels","status":"publish","type":"post","link":"https:\/\/www.helpshift.com\/introducing-web-support-seamless-service-through-multiple-channels\/","title":{"rendered":"Introducing web support – seamless service through multiple channels"},"content":{"rendered":"

As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store and reach you via email too.<\/p>\n

<\/p>\n

With this insight, we\u2019ve made improvements to our product so that you can provide help to your customers anywhere they need it. And you can manage queries from all of these channels through your Helpshift dashboard.<\/p>\n

Let\u2019s take a look at what our developers have been busy working on:<\/p>\n

Customize CSS to match your branding<\/h3>\n

Custom CSS enables you to apply a deep level of design customization to your embedded support page so it completely looks and feels like the rest of your site. You\u2019ll give confidence to your users by controlling the entire brand experience.<\/p>\n

How to get it \u00bb <\/strong>Dashboard \u2192 <\/strong>Settings \u2192<\/strong> Support Portal \u2192<\/strong> Click on \u2018Edit Custom CSS\u2019<\/p>\n

Embed support on your own domain<\/h3>\n

Get even more flexibility! Embed the support page on your own website, keep customers on your domain and target customer segments by the app and platform.<\/p>\n

\"\"<\/p>\n

Customized web support powered by Helpshift<\/h2>\n

And because we\u2019re a mobile first company, it’s mobile responsive out of the box! Provide your customers the best experience regardless of the device and channel they\u2019re contacting you on.<\/p>\n

How to get it \u00bb<\/strong> <\/strong>Dashboard \u2192 <\/strong>Settings \u2192<\/strong> Support Portal \u2192<\/strong> Click on \u2018Generate Custom Embed Code’<\/p>\n

Manage all your tickets in one dashboard<\/h3>\n

Now that your web portal is completely customized, customers will want to email you. No longer should your support team need to juggle email enquiries from your website, mobile app and the App Store through various dashboards and inboxes.<\/p>\n

Manage all in app and email support queries from the unified Helpshift dashboard.<\/p>\n

How to get it \u00bb<\/strong> <\/strong>Dashboard \u2192<\/strong> Settings \u2192<\/strong> Email Tickets
\n<\/strong><\/p>\n

Any questions about the features? Ask in the comments below.<\/h6>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

As your app grows in popularity, your customers will want to connect with you beyond the app. They’ll want to find you on the web, through the App Store 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