{"id":21496,"date":"2015-04-22T00:00:00","date_gmt":"2015-04-22T07:00:00","guid":{"rendered":"https:\/\/www.helpshift.com\/helpshift-automations\/"},"modified":"2015-04-22T00:00:00","modified_gmt":"2015-04-22T07:00:00","slug":"helpshift-automations","status":"publish","type":"post","link":"https:\/\/www.helpshift.com\/helpshift-automations\/","title":{"rendered":"Helpshift Automations"},"content":{"rendered":"
What is ‘Helpshift Automations’?<\/p>\n
<\/p>\n
Automations offer two robust solutions to help you and your team quickly resolve incoming issues while still maintaining a personalized user experience at scale.<\/p>\n
New Issue Automations are messages that automatically send based on the metadata that your users provide. This tool is designed to help manage a high volume of tickets without the need for additional staff.<\/p>\n
An Auto-Resolve Automation will send a message to users that haven’t responded to an Issue after a preset amount of days. This ensures your customers are satisfied\u2014close idle conversations by asking if there’s anything else you can assist your customer with.<\/p>\n
What is ‘Helpshift Automations’?<\/p>\n","protected":false},"author":2,"featured_media":21497,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[11],"tags":[12],"table_tags":[],"acf":[],"taxonomy_info":{"category":[{"value":11,"label":"General"}],"post_tag":[{"value":12,"label":"helpshift-product"}]},"featured_image_src_large":["https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/sergey-svechnikov-189224-1-1024x448.jpg",1024,448,true],"author_info":{"display_name":"Brandan","author_link":"https:\/\/www.helpshift.com\/author\/brandond\/"},"comment_info":0,"category_info":[{"term_id":11,"name":"General","slug":"general","term_group":0,"term_taxonomy_id":11,"taxonomy":"category","description":"","parent":0,"count":33,"filter":"raw","cat_ID":11,"category_count":33,"category_description":"","cat_name":"General","category_nicename":"general","category_parent":0}],"tag_info":[{"term_id":12,"name":"helpshift-product","slug":"helpshift-product","term_group":0,"term_taxonomy_id":12,"taxonomy":"post_tag","description":"","parent":0,"count":1,"filter":"raw"}],"_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/posts\/21496"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/comments?post=21496"}],"version-history":[{"count":0,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/posts\/21496\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media\/21497"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=21496"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/categories?post=21496"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/tags?post=21496"},{"taxonomy":"table_tags","embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/table_tags?post=21496"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}