{"id":28206,"date":"2023-03-24T10:41:24","date_gmt":"2023-03-24T17:41:24","guid":{"rendered":"https:\/\/www.helpshift.com\/?p=28206"},"modified":"2023-06-07T13:27:23","modified_gmt":"2023-06-07T20:27:23","slug":"an-introduction-to-leveraging-ai-in-customer-service","status":"publish","type":"post","link":"https:\/\/www.helpshift.com\/an-introduction-to-leveraging-ai-in-customer-service\/","title":{"rendered":"An Introduction to Leveraging AI in Customer Service"},"content":{"rendered":"\n
Customer service has never been more important. Today\u2019s customers are becoming ever more discerning, and brands are having to do more than ever before to attract the attention of new customers, and retain existing ones. <\/p>\n\n\n\n
One key way in which businesses can easily differentiate themselves from the competition is by offering standout customer service that\u2019s fast, friendly, and reliable – but doing so can be challenging. <\/p>\n\n\n\n
For growing companies operating on tight budgets, it can be difficult for support teams to field customers\u2019 queries as quickly as expected. This can feed into a vicious cycle where, as a brand scales, so too do customer service inquiries. <\/p>\n\n\n\n
If customer service offerings can\u2019t keep up with the rate of growth, things can quickly go downhill. When this happens, we often see a decline in the quality of customer care, with agents at risk of burnout. However, technology now offers an answer to this age-old problem.
AI can now be used in customer service to significantly reduce the burden on customer service agents and allow a business to grow without making any sacrifices in terms of the level of customer support <\/p>\n\n\n\n
Businesses are now using AI to improve customer satisfaction in a fast-paced and competitive market. The technology is opening the door to new opportunities for customer service teams, capable of driving lightning-quick response times and boosting customer satisfaction scores. <\/p>\n\n\n\n
In this article, we\u2019ll introduce some of the key opportunities that AI presents in customer service.<\/p>\n\n\n\n
AI actually dates back to the early 1950s but the technology at that time would be nearly unrecognisable now. Its role in customer service has taken many forms over the years as well but most of the modern world now has AI within their fingertips via Amazon\u2019s \u201cAlexa\u201d or Apple\u2019s \u201cSiri\u201d applications. <\/p>\n\n\n\n
In other words, the advancements have made AI more accessible so it is almost presumed that the realm of customer service would have its own set of advances as well. Let\u2019s take a look at some of the ways companies are now leveraging this technology to better customer service.<\/p>\n\n\n\n
When customers have a problem, they want it solved quickly in the most convenient way possible. That\u2019s why many customers opt to try chatbots whenever they\u2019re available.<\/p>\n\n\n\n
These bots can resolve a series of common questions and issues which frees up time so teams can focus on other business needs. For example, the Helpshift in-app chatbots also capture details so the users never have to repeat themselves and the agents aren\u2019t doing double the work.<\/p>\n\n\n\n