{"id":19377,"date":"2018-09-19T00:00:00","date_gmt":"2018-09-19T07:00:00","guid":{"rendered":"https:\/\/www.helpshift.com\/press\/helpshift-launches-build-your-own-bot-experience-no-developers-needed\/"},"modified":"2018-09-19T00:00:00","modified_gmt":"2018-09-19T07:00:00","slug":"helpshift-launches-build-your-own-bot-experience-no-developers-needed","status":"publish","type":"press","link":"https:\/\/www.helpshift.com\/press\/helpshift-launches-build-your-own-bot-experience-no-developers-needed\/","title":{"rendered":"Helpshift Launches \u2018Build Your Own Bot\u2019 Experience: No Developers Needed"},"content":{"rendered":"<header>\n<h3 class=\"epi-fontLg\"><i style=\"font-size: 16px;\"><b>Create Your Own Use-Case-Specific Bots and Scale Support Operations for Growing B2C Brands<\/b><\/i><\/h3>\n<\/header>\n<div class=\"bw-release-body \">\n<div class=\"bw-release-timestamp\">September 19, 2018 09:00 AM Eastern Daylight Time<\/div>\n<div class=\"bw-release-story\">SAN FRANCISCO&#8211;(<a href=\"https:\/\/www.businesswire.com\/\" rel=\"nofollow noopener\" class=\"broken_link\" target=\"_blank\">BUSINESS WIRE<\/a>)&#8211;<a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.helpshift.com%2F&amp;esheet=51868886&amp;newsitemid=20180919005071&amp;lan=en-US&amp;anchor=Helpshift&amp;index=1&amp;md5=12a58786ada6f76eb0b3fe4364d27345\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"broken_link\">Helpshift<\/a>, a company revolutionizing the customer service industry through its AI-powered conversational messaging platform, has announced the launch of Build Your Own Bot (BYOB).<\/div>\n<div><\/div>\n<div class=\"bw-release-story\">\n<p>Now, enterprises can use natively built artificial intelligence and customizable chatbots to optimize support operations at scale while making customer service interactions more personalized \u2014 with no developers needed.<\/p>\n<h3><b>Providing Messaging-Based Support<\/b><\/h3>\n<p>Helpshift uses AI and bots to automate the right parts of the customer service experience, making it possible for brands to deliver conversational messaging-based support to their customers at scale. The Helpshift platform offers support capabilities such as:<\/p>\n<ul>\n<li class=\"bwlistitemmargb\"><b>Customizable Bots <\/b>\u2014<b> <\/b>Helpshift\u2019s bots allow brands to automate the simple customer service interactions that human agents shouldn\u2019t be wasting their time on, freeing them up for higher-level tasks. Routine, time-consuming inquiries can now be automated or easily handed off to humans when necessary.<\/li>\n<li class=\"bwlistitemmargb\"><b>QuickSearch Bot <\/b>\u2014<b> <\/b>Helpshift\u2019s QuickSearch Bot suggests relevant knowledge articles so that brands can help their customers help themselves instantly and effectively.<\/li>\n<li class=\"bwlistitemmargb\"><b>AI-powered Issue Classification + Routing <\/b>\u2014<b> <\/b>Helpshift\u2019s turnkey AI can automatically classify issues and route them accordingly \u2014 reducing the costly overhead associated with call center operations \u2014 and bring order to complex ticketing workflows.<\/li>\n<li class=\"bwlistitemmargb\"><b>Threaded Messaging Experience <\/b>\u2014<b> <\/b>Helpshift\u2019s conversational messaging UI allows for brands to replicate the same conversational style that consumers use to converse with one another.<\/li>\n<li class=\"bwlistitemmargb\"><b>Open Platform <\/b>\u2014 Helpshift\u2019s comprehensive case management platform provides agents with the workspace they need for B2C scale. Agents can also integrate Helpshift\u2019s AI and bot-powered messaging with Salesforce Service Cloud, the world\u2019s #1 intelligent customer service platform.<\/li>\n<\/ul>\n<p>Helpshift will be exhibiting the BYOB functionality at <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.salesforce.com%2Fdreamforce%2F&amp;esheet=51868886&amp;newsitemid=20180919005071&amp;lan=en-US&amp;anchor=Dreamforce+2018&amp;index=2&amp;md5=c200d018dcd9811f800b2ceca8e14e3c\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"broken_link\">Dreamforce 2018<\/a>, \u201cthe most innovative software conference of the year,\u201d to be held in San Francisco from September 25-28.<\/p>\n<p>Visitors to booth #1919 can learn how to easily customize chatbots per use case and can also catch Helpshift CEO Linda Crawford and Co-founder Abinash Tripathy at the Helpshift booth from 11:30 a.m. to 1:30 p.m. on September 25 and 27.<\/p>\n<p>\u201cIndustry-leading brands today want a scalable and secure support solution that can be increasingly automated but still deliver exceptional, personalized experiences to their customers,\u201d said Crawford. \u201cHelpshift SensAI, our platform-wide AI and bot capabilities, has been thoughtfully developed for carefully tailored use cases that require no external developers or consultants. We are excited to show people how our technology has already streamlined service operations for our enterprise customer base.\u201d<\/p>\n<p>Salesforce, Service Cloud, Dreamforce and others are among the trademarks of <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=https%3A%2F%2Fwww.salesforce.com%2F&amp;esheet=51868886&amp;newsitemid=20180919005071&amp;lan=en-US&amp;anchor=salesforce.com&amp;index=3&amp;md5=288b717429af54530cf37161901fa24a\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"broken_link\">salesforce.com<\/a>, inc.<\/p>\n<h3><b>About Helpshift<\/b><\/h3>\n<p>Helpshift bridges the disconnect between conventional customer service channels \u2014 like email and phone support \u2014 and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift\u2019s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Supercell, Vivino, and Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit <a href=\"http:\/\/cts.businesswire.com\/ct\/CT?id=smartlink&amp;url=http%3A%2F%2Fwww.helpshift.com%2F&amp;esheet=51868886&amp;newsitemid=20180919005071&amp;lan=en-US&amp;anchor=helpshift.com&amp;index=4&amp;md5=5518591e1ec85a2eb9f3023d70759f2b\" target=\"_blank\" rel=\"nofollow noopener noreferrer\" class=\"broken_link\">helpshift.com<\/a> and follow @helpshift on Twitter.<\/p>\n<\/div>\n<div class=\"bw-release-contact\">\n<p><strong>Contacts for Helpshift<\/strong><br \/>\nStacey Grimsrud, 415-271-1028<br \/>\n<a href=\"mailto:stacey@bospar.com\" target=\"_blank\" rel=\"noopener noreferrer\">stacey@bospar.com<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"featured_media":19378,"parent":0,"template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_links_to":"","_links_to_target":""},"acf":[],"taxonomy_info":[],"featured_image_src_large":["https:\/\/www.helpshift.com\/wp-content\/uploads\/2022\/04\/gordon-mak-522710-unsplash-1024x259.jpg",1024,259,true],"author_info":[],"comment_info":"","_links":{"self":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/press\/19377"}],"collection":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/press"}],"about":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/types\/press"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media\/19378"}],"wp:attachment":[{"href":"https:\/\/www.helpshift.com\/wp-json\/wp\/v2\/media?parent=19377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}