Console Gaming’s Latest Hero: The QR Code
While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with how to interact with them….
Automated Customer Support for Apps: Balancing the Agent with Automation
Automated customer support — a technology that can automatically resolve certain issues for users, is widely used across industries and businesses. Its purpose is to reduce the rising costs and…
![[PODCAST] Delivering Quality Service through Mobile Applications](https://www.helpshift.com/wp-content/uploads/2022/08/Untitled-design-7.png)
[PODCAST] Delivering Quality Service through Mobile Applications
Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
You should Care about Mobile Gaming, No Matter Your App Type
In this tribute to the Mobile Gaming industry, we will deep dive into the reasons why publishers of all app types including fintech, retail, food & drink, lifestyle, and education…
How to Improve Resolution Time by Focusing on User Intent
Resolution time is a key metric that often serves as the dividing line between successful and unsuccessful mobile app customer service and problem resolution tactics. Long resolution times are inefficient…
Taking CSAT Surveys to the Next Level: Cater to the Modern App User
Mapping out every step of the customer’s journey doesn’t stop once the customer signs on the dotted line and finishes paying for your product or service. The post-purchase stages of…
Do You Know What Your Users Think About Your App?
Happy Users Help Drive UA User acquisition (UA) drives the mobile app industry. Developers invest heavily in strategies to acquire new users into their app. The user support experience is…
5 Foundational Features of Mobile In-App Knowledge Base Software in 2022
To understand the current landscape of the knowledge base, we first have to remember where we came from. Early on in computing, knowledge was considered part of the app —…
The Marriage Between Modern SDKs and In-App Customer Service
Are you struggling to keep your customers in-app at their most vulnerable moments? Modern mobile customer service starts and ends with the user — how you prioritize their time, how…
Why Intent Is the Future of In-App Customer Support Automation
Mobile tools continue to change how customers and businesses interact. Consumers are always looking for a seamless, convenient experience. They want as few complications as possible — and when complications…
Optimizing User Experience with In-App Feedback Bots
To understand the importance of feedback bots, let’s briefly think about the modern customer support journey for mobile app users. Organized correctly, the journey efficiently takes an app user from…