read
Average resolution time is the average elapsed time between a player raising an issue and that issue being fully closed, covering the wait, the back-and-forth,
read
Live-service gaming keeps setting revenue records, but the support math has gotten harder. Roughly 23% of players abandon a game after a single poor support
read
In recent times, AI’s role in customer service has grown tremendously, transforming how customers interact with businesses and vice versa. AI customer service platforms use
read
Imagine trying to buy something you need, but the instructions are in a language you barely understand. Frustrating, right? Now, imagine that frustration multiplied across
read
Most studios evaluating Theymes start with the wrong question. They line up feature lists and compare boxes. The question that actually decides the outcome is
read
Not long ago, community management sat at the edge of a studio’s org chart, a Discord server and a social account someone checked between other
read
2026 has been brutal for live-service games. Studios across every major publisher have shut down projects, closed studios, and cut staff, while some of last
read
Downloads peaked. The acquisition era is ending. According to mobile gaming market statistics, the global market is on track to surpass $196 billion in 2026,
read
Your players do not care how many channels you support. They care about one conversation. Most omnichannel customer support platforms miss that, and they miss
read
The market is flooded with AI customer support agents. Almost none of them are built for games. Analysts expect AI to resolve around 80% of
read
A VIP player is a high-value account whose spend, session frequency and lifetime value place them in the top few percent of your player base.
read
Most studios are drowning in player data and starving for decisions. The dashboards are full. DAU, retention curves, ARPDAU, funnel drop-off, all of it streaming
read
Most studios can tell you a player churned. Almost none can tell you the moment it became inevitable. The lifecycle dashboard shows the stages: new
Follow us on
