Exceed Their Expectations

Deliver superior customer service with Helpshift's AI-powered conversational platform

AI Empowers
Learn how customer service leaders can thrive with artificial intelligence.

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Be where they are

Today’s mobile-first and digital native customers expect seamless experiences, across devices and channels. Consumers have little patience for navigating between channels and internal legacy systems. Helpshift’s conversational interfaces let you service their needs right where they already are.

Helpshift makes it easy for you to deliver superior experiences across the entire customer journey

Improve Customer
Satisfaction

Optimize Service
Operations

Maximize ROI

We handle millions of customer conversations for forward-thinking businesses worldwide

 

 

Highly-scalable customer service built for the enterprise

Helpshift customers drive more revenue, increase agent efficiency and improve overall customer satisfaction with AI-powered conversational experiences

Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically. Helpshift’s platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform’s ability to escalate and segment tickets by user and category type.
Kevin HenriksonPartner Director of Engineering, Microsoft
 
Our data showed that customers with shorter response times were much happier. Web Chat has been a game-changer for Chatbooks. Now, agents can immediately help customers through our step-by-step ordering process, improving cart conversion. Helpshift is directly impacting our revenue and customers are thrilled with the speedy response.
Angel BrockbankDirector of Support, Chatbooks
 
At Scopely, we are excited to be partnering with Helpshift to level up our Customer Service with AI. Helpshift's AI-powered Issue Classification has been able to intelligently predict tags for incoming issues with high accuracy and has allowed us to optimize our knowledge base and operations.
Chris WhittingtonDirector of Player Support at Scopely
 

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