Elevating Customer Experience
Through AI + Human Collaboration
Discover the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology. Deliver world-class customer experiences, keep support teams happy, and significantly reduce support TCO
Trusted by
Top global companies for exceptional customer support
SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months.
Player Support Lead
Vlad Oboronko
How Zynga Support Handles 185% More Tickets with Helpshift
Zendesk to Helpshift: Seamless Migration, Soaring CSAT 40%+ under 3 months
Customer Support & Operations Manager
Kari Franz
Huuuge pioneers AI and human intelligence to master multilingual support
Director of Player Services
Sebastian Brant
Playrix Improves Player Satisfaction, Retention and Revenue with Helpshift.
Agent workloads reduced to under 50% from 200%.
How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain
Nordeus Automates Away 40% of Their Support Costs
How Trailmix Scaled Player Support with Helpshift reaching 93% automation & 4.3 CSAT
Player Experience Lead
Aino Kinnunen
Paymentshield Boosts Customer Satisfaction to 4.25 By Automating Intent-Based Customer Support Workflows
Harnessing AI and Automation: How Bytro Labs Manages 17K Monthly Tickets with a Lean Team
Customer Support Manager
Conor McGinley
Critter Crew’s Global Success: AIDIS Rolled Out Helpshift Stress-Free
Critter Crew Producer
Tsutomu Goda
Unveiling Success: $10.6M in Savings — KRAFTON’s Launch of BGMI
VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care
How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift
Helpshift’s AI-powered Platform - Go from inquiry to resolution in record time.
AI-first, omni-channel and cross-platform solution enhancing CX by understanding and connecting every step of the customer journey. Improve customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing, optimized for speed, efficiency, and satisfaction.
- Self Help Al
- Trained Intent AI
- Generative AI Answers
- Managed AI Workflows
- Language AI
- Agent AI copilot
Self Service
User Intent
Instant
Recommendation
Guided Service
Human Assistance
Help Center
Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands.
Smart Intents
Understands user intent, starting users on a
fully personalized
support journey.
Al Powered Answers
Scans your knowledge base to provide a detailed and summarized response to your users.
Custom Bots
& Automation
A guided service
helps the user to
triage and solve
common problems.
Agent
Dashboard
Agents are reserved for concierge level service.
Self Service
Self Service Help Center
Helpshift curated in-app knowledge puts answers and easy fixes directly into user hands.
- Self Help AI
- Language AI
User Intent
User Intent Smart Intents
Helpshift Bots confirm user intent, starting users on a
fully personalized
support journey.
- Trained Intent AI
- Language AI
Instant Recommendation
Instant Recommendation Al Powered Answers
Helpshift Bots prompt the user to consider only the most pertinent articles from the knowledge base.
- Generative AI Answers
- Language AI
Guided Service
Guided Service Custom Bots & Automation
A guided service helps the user to triage and solve common problems.
- Managed AI Workflows
- Language AI
Human Assistance
Human Assistance Agent Dashboard
Agents are reserved for concierge level service.
- Language AI
- Generative AI Answers
- Agent AI Copilot
AI Infused Modern Support Journey
AI-Powered Self-Service
Empower Your Customers with Instant Answers
Our Help Center leverages AI to guide users through a seamless self-service experience. With intelligent article recommendations and smart FAQs, customers can resolve their queries instantly, reducing support ticket volumes and enhancing customer satisfaction.
Automation And AI Chatbots
Maximize Efficiency with AI and Automation
Helpshift’s AI Chatbots and Automation capabilities are designed to streamline the support process. From routing inquiries with Smart Intents to offering personalized solutions through AI Chatbots, our platform ensures your support is scalable, efficient, and available 24/7, without compromising on quality.
AI-Powered Agent Workspace
Effortless Engagement: AI-Enhanced Workspace for Enhanced Agent Productivity
Our AI-enhanced agent workspace is designed to enhance productivity and streamline ticket management. Advanced AI capabilities like real-time translation and sentiment analysis enable agents to understand and respond to global customer needs swiftly. Agents can quickly access customer information and conversations, facilitating faster resolutions and a personalized support experience.
- AI-Enhanced
- Unified Dashboard
- Effortless Engagement
Messaging – Live and Async
Unlock Seamless Conversations Across Platforms with Messaging
Engage with your customers on their terms with our versatile messaging options. Whether it’s live chat for instant support or asynchronous messaging for less urgent inquiries, Helpshift’s platform ensures a seamless, consistent experience across all channels.
Live Messaging
Connect with your customers instantly and address their queries and concerns efficiently.
Async Messaging
Engage with customers even when they are not actively online, ensuring continuous support.
AI Chatbots
Instantly resolve common queries with custom bots, automations and Generative AI
Gain Insights into your Customers' Interactions and your Agents' Performance
Our comprehensive analytics and reporting tools, including real-time dashboards, provide the insights you need to continuously improve your support operations.
Customer Service Analytics
Our advanced reporting and analytics provide actionable insights into your customer service performance.
Real-Time Monitoring
Streamline your support operations with real-time queue monitoring, team activity tracking, and agent performance metrics
Customizable Reports
Create reports and dashboards from scratch and customize them to suit your needs.
Proven Success: See What Our Customers Achieve
Transform Your Customer Service Experience
Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.
