Finally, One Connected Customer Service Experience.
From the first response to resolution—context is carried from channel to channel so your customers never have to repeat themselves or start over.
Trusted by B2C Brands
Think Outside the Bot
When agents and bots work together on issues, they achieve the highest CSAT. See the data from 75M tickets that quantifies the impact of automation on agent productivity.
Messaging Dramatically Improves CSAT
Two thirds of customers say that valuing their time is the most important factor in providing them with great customer service (Forrester), so don’t trap your customers in a live experience, forcing them to repeat themselves and start over at every turn. With a digital-first platform, your customers can respond on their own time, be notified when there is a message waiting, and pick up the conversation wherever it left off. Oh yeah–you can reduce your customer support costs too.