Frustration-free automation that never gets in the way of the customer experience.
Let customers start, pause and return to conversations at any time across channels.
Use data-rich conversation streams to prioritize, optimize and personalize workflows.
— Maria Lo, Partner Director of Engineering at Microsoft for Outlook Mobile
This latest analyst report on digital customer service highlights the importance of getting self-service capabilities right. Customer service leaders can read this report to better leverage self-service and automation to deflect up to 90% of inquiries.