Service customers expect.
In any digital channel.
On a single platform.

The complete digital customer service platform offering messaging and automation to B2C companies for more efficient, frustration-free experiences.


Leading B2C brands use Helpshift to provide superior customer service across digital channels at scale.

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Unlock the Full Potential of Your Digital Channels

Your customers expect a lot from customer service. Helpshift is here to help. Using an asynchronous messaging approach, Helpshift provides the perfect harmony of AI, automation and humans to create the frustration-free experiences customers demand, and the efficiency B2C enterprises require.

Automation that’s Intelligent

Frustration-free automation that never gets in the way of the customer experience.

Asynchronous at the Core

Let customers start, pause and return to conversations at any time across channels.

Rich with Data

Use data-rich conversation streams to prioritize, optimize and personalize workflows.

“Everyone today is used to the iMessage or WhatsApp experience — they’re able to have ongoing conversations without having to wait around for an immediate response. Helpshift provides that conversational environment people have gotten so used to, and thanks to the platform capabilities that allow us to leverage data, we can see what’s going on and respond intelligently even if the users don’t provide all the context.”

— Maria Lo, Partner Director of Engineering at Microsoft for Outlook Mobile

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Forrester Report

This latest analyst report on digital customer service highlights the importance of getting self-service capabilities right. Customer service leaders can read this report to better leverage self-service and automation to deflect up to 90% of inquiries.

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3 Steps to Automate 80% of Your Customer Service

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2019 Customer Service Toolkit

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See how you can combine messaging and automation to deliver superior customer service at scale.

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