Finally, One Connected Customer Service Experience.
From the first response to resolution—context is carried from channel to channel so your customers never have to repeat themselves or start over.
Trusted by B2C Brands
Think Outside the Bot
Up to 90% of issues can be automated with Helpshift’s powerful platform. AI, bots, and agents work together across channels, and Helpshift’s visual bot builder and AI-powered self-service will get you up and running fast.
Messaging Dramatically Improves CSAT
Two thirds of customers say that valuing their time is the most important factor in providing them with great customer service (Forrester), so don’t trap your customers in a live experience, forcing them to repeat themselves and start over at every turn. With a digital-first platform, your customers can respond on their own time, be notified when there is a message waiting, and pick up the conversation wherever it left off. Oh yeah–you can reduce your customer support costs too.