Reduce Churn. Build Loyalty.

Acquiring new users: $xx,xxx/mo Growing the ones you already have: Priceless

Customer Support. Done Right.

Learn how the biggest brands engage and retain their mobile customers with Helpshift.

Helpshift is a mobile support platform that helps you engage, support, and expand your mobile customer base.

Helpshift is a customer support platform for retaining and engaging your mobile users.

1 Billion Devices, Heaps of Happy Customers.

Support the full lifecycle of your users with one easy to implement SDK.

Self Service

Native FAQs

Todays users want to help themselves.

Support

In-App Messaging

If hands on support is still needed, keep it in-app.

Engage

Targeted Campaigns

Proactively reach users with Push and In-App messages.

See how Microsoft & Glu get mobile right with Helpshift.

Learn how Helpshift can help you.

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Build Loyalty and Engagement

It's never been easier for users to close your app and use another. Engage them with highly personalized push notifications based on their usage and device details.

Know You're Making the Right Product Decisions

Communicate directly with customers through in-app chat to help make more informed product decisions, while keeping support and engineering efforts aligned.

Understand Your Customers Beyond Tickets & Ratings

Prioritize and segment issues with rich customer profiles, detailed device data and in app activity to provide an enhanced experience resulting in reduced churn.

Scale Without the Cost

1 in 5 mobile users is looking for help. Use preventative FAQs to deflect up to 98% of incoming support tickets while keeping agent headcount low. (Based on a 2015 Helpshift Labs study analyzing 1.3Bn devices over a 6 month period).

Know You're Building the Right Product

Easily solicit product feedback through two way in-app chat so you know if you're investing resources in the highest customer priorities.

Get Best In Class Reliability

Rest easy knowing Helpshift is already trusted by some of the biggest brands worldwide to power more than 1.3 billion devices daily.

Get to the Bottom of Bugs Quickly

Breadcrumbs and important device data help you quickly see which sequence of events led to an error, so you spend your time fixing rather than diagnosing.

Deflect Negative App Store Reviews

Funnel your most passionate customers to the app stores, while re-directing disgruntled users to provide feedback in a private channel.

Get Product Feedback When You Need It

Communicate directly with your customers through in-app chat to help make more informed product decisions.

Help Customers Help Themselves

1 in 5 mobile users is looking for help. Use preventative FAQ's deflect up to 98% of incoming support tickets while keeping agent headcount low. (Based on a 2015 Helpshift Labs study analyzing 1.3Bn devices over a 6 month period).

Turn Problem Customers into Advocates

Give passionate customers a place to vent and get their problems solved. Once ready, send them to the app store for glowing 5-star reviews.

Know Your Customers Beyond Tickets & Ratings

Prioritize and segment issues with rich customer profiles, detailed device data, and in-app activity.

“With Helpshift, we've been able to interact meaningfully with our players, strengthening our ability to provide them with the best experience possible.”

Thousands of companies rely on Helpshift to increase engagement and lower churn.