Service customers expect.
In any digital channel.
On a single platform.
The complete digital customer service platform offering messaging and automation for more efficient, frustration-free experiences.
Trusted.
Leading brands use Helpshift to provide superior customer service across digital channels at scale.
Unlock the Full Potential of Your Digital Channels
Your customers expect a lot from customer service. Helpshift is here to help. Using an asynchronous messaging approach, Helpshift provides the perfect harmony of AI, automation and humans to create the frustration-free experiences customers demand, and the efficiency enterprises require.
Automation that’s Intelligent
Frustration-free automation that never gets in the way of the customer experience.
Asynchronous at the Core
Let customers start, pause and return to conversations at any time across channels.
Rich with Data
Use data-rich conversation streams to prioritize, optimize and personalize workflows.
“Everyone today is used to the iMessage or WhatsApp experience — they’re able to have ongoing conversations without having to wait around for an immediate response. Helpshift provides that conversational environment people have gotten so used to, and thanks to the platform capabilities that allow us to leverage data, we can see what’s going on and respond intelligently even if the users don’t provide all the context.”
— Maria Lo, Partner Director of Engineering at Microsoft for Outlook Mobile
Helpshift Benchmark Report
Curious how Helpshift’s platform is making an impact? We analyzed the data from roughly 8 million issues and found that the average CSAT for Helpshift customers using messaging is 4.6, 35% higher than the average CSAT for email, and 28% higher than the average CSAT for live chat.
