A Better Conversation

Deliver a superior customer service experience at a lower cost with Helpshift’s AI-powered messaging platform.

Learn How to Create Custom Bots

Webinar: Creating Your Own Custom Bots 

Join our upcoming webinar on Nov. 15 at 10am PST and walk through the steps of building a bot — complete with suggested use cases and a demonstration of Helpshift’s drag-and-drop interface!

    Register Now

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    AI and Bots Done Right

    Finally, an integrated AI and Bots solution designed specifically for customer service: Helpshift’s revolutionary SensAI technology gives you powerful AI and Bot capabilities across the entire support platform– right out of the box. Quickly and easily transform service quality to win customer happiness while dramatically reducing the cost and complexity of your operations.

    Helpshift makes it easy for you to deliver mobile and web-based experiences across the entire customer journey

    Today’s mobile-first and digital native customers expect seamless support with little patience for navigating between channels and internal legacy systems. Helpshift’s conversational interfaces are uniquely designed for optimal mobile and web-based experiences.

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    Improve Customer
    Satisfaction

    SensAI operations icon

    Optimize Service
    Operations

    SensAI roi icon

    Maximize ROI

    We handle millions of customer conversations for forward-thinking businesses worldwide

     

     

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    Highly-scalable customer service built for the enterprise

    Helpshift customers drive more revenue, increase agent efficiency and improve overall customer satisfaction with AI-powered conversational experiences

    Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically. Helpshift’s platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform’s ability to escalate and segment tickets by user and category type.
    Kevin HenriksonPartner Director of Engineering, Microsoft
     
    Our data showed that customers with shorter response times were much happier. Web Chat has been a game-changer for Chatbooks. Now, agents can immediately help customers through our step-by-step ordering process, improving cart conversion. Helpshift is directly impacting our revenue and customers are thrilled with the speedy response.
    Angel BrockbankDirector of Support, Chatbooks
     
    At Scopely, we are excited to be partnering with Helpshift to level up our Customer Service with AI. Helpshift's AI-powered Issue Classification has been able to intelligently predict tags for incoming issues with high accuracy and has allowed us to optimize our knowledge base and operations.
    Chris WhittingtonDirector of Player Support at Scopely
     
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