Think inside the app.
When mobile users need help, the last thing they want to do is leave your app. That’s why we give them quick and easy in-app help that’s purpose-built for mobile apps and always on.
Let users chat on their terms.
Modern app users prefer messaging over antiquated email and phone support. So, we designed an in-app chat experience that’s easy to use and ready when they are.
Trusted by B2C brands
"We saw a real opportunity with Helpshift. First of all, it delivered a fully-native experience with in-app messaging. Players don't want to leave the app to send an email and calling into a call center would be unthinkable. Helpshift delivered a fully integrated experience that delighted our players"
Nataly Kuzmina, Head of Support at Playrix
"Helpshift—from an engineering point of view—is great! We analyze the incoming feedback to see the hotspots of things we should look at in the build. Helpshift gives us the ‘Top five things we should be looking at this week.’ We address the biggest concerns of our user base for both existing users and new users.”
Kevin Henrikson, Partner Director of Engineering, Microsoft
“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, however, we have maintained CSAT throughout while achieving our vision of scaling leaner.”
Ana Celeste Almeida Vieria, Player Support Manager at Nordeus
"Our customers are getting quicker responses, our chatbot solves many issues without an agent, and we’ve been able to focus our agents on more complex problems.”
Bárbara Borba Moraes, Coordinator of Operations and CX at Guiabolso
“From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are."
Faye Por, Director of Customer Service, Zynga