A Better Conversation

Deliver a superior customer service experience at a lower cost with Helpshift’s AI-powered messaging platform.

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ICYMI: Riding the AI Wave in Customer Service

Watch Helpshift CEO Linda Crawford and Kate Leggett, VP and Principal Analyst at Forrester Research, discuss infusing bots and AI throughout the customer experience to drive better engagement.

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AI and Bots Done Right

Finally, an integrated AI and Bots solution designed specifically for customer service: Helpshift’s revolutionary SensAI technology gives you powerful AI and Bot capabilities across the entire support platform– right out of the box. Quickly and easily transform service quality to win customer happiness while dramatically reducing the cost and complexity of your operations.

Helpshift makes it easy for you to deliver mobile and web-based experiences across the entire customer journey

Today’s mobile-first and digital native customers expect seamless support with little patience for navigating between channels and internal legacy systems. Helpshift’s conversational interfaces are uniquely designed for optimal mobile and web-based experiences.

Improve Customer
Satisfaction

Optimize Service
Operations

Maximize ROI

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We handle millions of customer conversations for forward-thinking businesses worldwide

 

 

Highly-scalable customer service built for the enterprise

iphone laptop helpshift devices

Digital Messaging

Support your mobile app, desktop app, web and mobile site users with a modern conversational UI.
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Chatbot AI

Out-of-the-Box Bots

Promote self-service, automate routine tasks and seamlessly transition to human agents when needed.
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Knowledge Management

Knowledge Management

Delight customers with instant and accurate answers while deflecting high-cost agent interactions.
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Case Management

AI-Powered Case Management

Supercharge agents with AI-powered workflow management that consolidates, prioritizes and manages customer issues from a single workspace.
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Business Intelligence

Business Intelligence

Deliver exceptional experiences everyday by proactively tackling potential issues with actionable insights and advanced analytics.
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Enterprise Grade Platform

Enterprise-Grade Platform

Manage millions of customer service requests daily with a highly-scalable, reliable and secure enterprise-grade platform.
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Helpshift customers drive more revenue, increase agent efficiency and improve overall customer satisfaction with AI-powered conversational experiences

Once we actually launched and went live in the app store, obviously the scope of customer issues increased radically. Helpshift’s platform allowed the support team to be able to efficiently tackle incoming tickets, largely thanks to the platform’s ability to escalate and segment tickets by user and category type.
Kevin HenriksonPartner Director of Engineering, Microsoft
 
Our data showed that customers with shorter response times were much happier. Web Chat has been a game-changer for Chatbooks. Now, agents can immediately help customers through our step-by-step ordering process, improving cart conversion. Helpshift is directly impacting our revenue and customers are thrilled with the speedy response.
Angel BrockbankDirector of Support, Chatbooks
 
At Scopely, we are excited to be partnering with Helpshift to level up our Customer Service with AI. Helpshift's AI-powered Issue Classification has been able to intelligently predict tags for incoming issues with high accuracy and has allowed us to optimize our knowledge base and operations.
Chris WhittingtonDirector of Player Support at Scopely
 

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