Service customers expect.
In any digital channel.
On a single platform.

The complete digital customer service platform offering messaging and automation for more efficient, frustration-free experiences.


Leading brands use Helpshift to provide superior customer service across digital channels at scale.

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Unlock the Full Potential of Your Digital Channels

Your customers expect a lot from customer service. Helpshift is here to help. Using an asynchronous messaging approach, Helpshift provides the perfect harmony of AI, automation and humans to create the frustration-free experiences customers demand, and the efficiency enterprises require.


Automation that’s Intelligent

Frustration-free automation that never gets in the way of the customer experience.


Asynchronous at the Core

Let customers start, pause and return to conversations at any time across channels.


Rich with Data

Use data-rich conversation streams to prioritize, optimize and personalize workflows.

From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are.”

— Faye Por, Director of Customer Service at Zynga

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Helpshift Benchmark Report

Curious how Helpshift’s platform is making an impact? We analyzed the data from roughly 8 million issues and found that the average CSAT for Helpshift customers using messaging is 4.6, 35% higher than the average CSAT for email, and 28% higher than the average CSAT for live chat.

Dive in to the Details

Get In Sync with your Customers

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2019 Customer Service Toolkit

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See how you can combine messaging and automation to deliver superior customer service at scale.

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