GAMESCOM WEEK // AUG 23–28, COLOGNE

Interactive workshops, 1:1s, and the opportunity to network with Player Experience Leaders from across the globe. This is why gamescom is worth your week.

WHAT'S ON

Pick what suits your agenda.

Reception Celebrating Women in Games at gamescom 2026
Mon
Join AWS, Helpshift, and WIGI for an evening honoring the women driving gaming's future. Monday, August 24, 6pm–9pm, Cologne.
Session: Helpshift 101 Retention is the New Acquisition
Mon & Tue
Building a player engagement strategy to help retain & maintain a thriving player community. Duration 60 min. Available Monday, August 24 and Tuesday, August 25 at 11:00 am.
Workshop 201Build an AI Agent
Mon & Tue
Build an AI agent step-by-step from scratch with our team. Duration 90 min. Available Monday, August 24 at 1:30 pm and Tuesday, August 25 at 12:30 pm.
Workshop 301Optimize & Scale your AI Agent
Mon & Tue
For teams already running an agent, ready to push it further. Duration 90 mins. Available Monday, August 24 at 3:30 pm and Tuesday, August 25 at 2:30 pm.
1:1 MeetingsMeet the Helpshift Team
Wed–Fri
1:1 meetings at Keywords Studios booth #A050
VIP ReceptionPlayer Experience Reception
Tue evening
Invite-only
The premier player experience gathering during gamescom week, held at Cologne's most beautiful garden venue.
Cologne, Germany at dusk
Interactive Workshops 15 seats max per workshop

Inside the Helpshift's Player Engagement Hub, Meeting Room G, 1st floor of the Confex Center at Koelnmesse. Monday and Tuesday only, and they book out early.

SESSION

Retention is the New Acquisition

Building a player engagement strategy to help retain & maintain a thriving player community.

Duration 60 min. Available Monday, August 24 and Tuesday, August 25 at 11:00 am.

15 seats max
WORKSHOP 201

Build Your First AI Agent

Build and configure a working AI agent from scratch, live, with our product team beside you the whole way.

Duration 90 min. Available Monday, August 24 at 1:30 pm and Tuesday, August 25 at 12:30 pm.

15 seats max
WORKSHOP 301

Optimize & Scale your AI Agent

For teams already running an agent, ready to push it further.

Duration 90 mins. Available Monday, August 24 at 3:30 pm and Tuesday, August 25 at 2:30 pm.

15 seats max
1:1 MEETINGS

One conversation, whatever's actually on your plate.

Current customer or sizing us up for the first time, our team is in Cologne to talk through the real thing you're dealing with: scaling ahead of a launch, building a VIP program that doesn't feel like spam, getting ahead of DSA before it's a fire drill, or figuring out what players are actually saying about your game across Discord, Steam, and the App Store. Bring the problem. We'll bring people who've solved it before.

MON & TUE

Helpshift's Player Engagement Hub

Meeting Room G, 1st Floor, Confex Center, Koelnmesse. Drop in or book ahead.

WED – FRI

Keywords Studios Booth, A050

Find us on the main expo floor across all three trade days. Book ahead to guarantee the right person's free.

Launch & Scaling VIP & Retention Trust & Safety Compliance Community Sentiment Live Ops Evaluating the Platform
VIP RECEPTION
Helpshift k-ID

Player Experience Reception, by Helpshift & k-ID.

The gathering for player experience leaders during gamescom week. 100 guests, invitation only, spread indoors and out through the ivy-walled courtyard of Restaurant Augustin, one of Cologne's most beautiful venues. Flying buffet, curated wine, Kölsch on tap, and hours of real conversation. One short talk. A closing surprise we're not giving away yet.

Registration runs through Luma, separate from the RSVP form above. Request your invitation, we'll confirm your place before spots run out.

Request Your Invitation on Luma →
Cologne at night
DateTuesday, August 25, 2026
Time17:30 – 22:00 CET
VenueRestaurant Augustin, Dagobertstraße 32, Cologne
Guest list100 seats, by invitation only

The calendar fills before the show floor opens.
Get your seat now.