Wall of Love

Built for Speed. Loved for Simplicity. Trusted for Support.

Discover why Helpshift is a favorite among support teams worldwide.

Wall of Love

Hear It From Our Customers

“Zendesk bots had under 50% accuracy, and fixing errors took twice as long, leading to deactivation.”

“We’ve found the sweet spot between full and partial automation, transforming support from a cost center to a profit driver.”

“By using an email-based service provider, we couldn’t double down on our efforts to increase deflection.”

“We hit 4.6 CSAT right away by turning from e-mail only to in-app support”

“When bugs arise, they come directly to us (LiveOps) from Player Support, helping us assess how many players are affected.”

SYBO

“We found a true partner, not just a software provider. Their level of engagement surpasses any other company I’ve collaborated with in the past. Their roadmap of new features is remarkable and enables us to keep up with the rapid pace of technology. Helpshift’s all-in-one solution spared us from the complexities of managing multiple vendors. Overall, they exceeded our expectations with their industry understanding and cutting-edge technology.”

Player Support Lead

SYBO

“With the Modern Support Journey, gamers can get back to playing the game faster and agents can handle a larger volume of support tickets.”

Head of Player Support

Social Quantum

playa

“The AI Copilot is able to summarize support threads, for example, saving some time if someone takes over a case he didn’t work on beforehand, and also having the possibility to prompt, maybe a not perfectly written answer and asking AI to rewrite it to make more sense or to sound more professional. That’s also very helpful.”

Team Lead Community Management

Playa Games

Kixeye

“Leveraging Helpshift’s Custom Bots & Automations and more recently with advanced AI features, including Language AI for translations and the AI Agent Copilot suite, has really enhanced our support efficiency, allowing us to provide faster, more accurate support, directly driving improvements in our KPIs.”

Customer Support & Operations Manager

Kixeye

“Having 90% FAQ deflection allowed the players themselves to resolve all simple inquiries within Helpshift. We also reached 60 % automation within three months and 96 % automation in less than a year. It allowed us to focus our resources on more complex inquiries, allowing us to reach a 4.5 CSAT score. The FAQ functionality was particularly beneficial, allowing us to publish numerous articles at specific times in multiple languages, enabling self-service, even in a game where it is difficult to solve problems through chat.”

Critter Crew Producer

Aidis

“Helpshift has been key to our ability to scale our support as we’ve grown as a company. We’ve been able to manage increasing numbers of titles, more players and sudden unexpected spikes, all while increasing CSAT, reducing time to resolution and controlling support costs”

Head of Customer Support

Hutch Games

Half-brick-Logo

“After switching to Helpshift from an email-based support system, we were able to increase our average CSAT score from 3.5 to 4.47, while decreasing average time to first response by more than 40%. In key periods like launches, we’re able to quickly augment our support team by as much as 400% to provide quality player support”.

Head of Customer Support

Halfbrick

nordeus

“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, we have maintained CSAT throughout while achieving our vision of scaling leaner.”

Player Support Manager

Nordeus

Payment Shield

“We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.”

Customer Advocacy Manager

Paymentshield

Red Planet

“The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems.”

Digital Marketing Director

Red Planet

zynga

“Players now get help without having to leave the game, which is a huge advantage. We build deeper relationships with our players and support them at scale. From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are”

Director of Customer Service

Zynga

Jamcity-Logo

“Customer service has just become a more effective tool for our product. Now, it’s actually a business driver. We’re creating a better experience for our players, and we’re being rewarded for it. Customer support is a more meaningful part of the business”.

Sr. Director of Customer Support

Jam City

playrix

“Custom bots are like additional agents. They’re like automated firefighters who work through players’ messages and handle a huge number of problems. With the right bots, you can solve not just simple issues but also time-consuming, complex and technical ones. Last month, we handled the majority of issues automatically with more than half handled by bots. “

Head of Support

Playrix

Mobilityware

“AppFollow and Helpshift work seamlessly together. The great thing about Helpshift and AppFollow is it provides visibility to not only our customer support staff but also to our game teams.”

Senior Director of Technical Operations

MobilityWare

Super lucky Casino

“We were surprised by our players’ reaction to bots. We anticipated some amount of pushback, but players were more satisfied with the prompt reply and resolution to their issue with bots.”

Customer Service Manager

Super Lucky Casino

High Performer Asia 2025
High Performer Latin America 2025
High Performer Mid-Market 2025
High Performer Small-Business Americas 2025
High Performer Small-Business
High Performer Asia 2025
Leader Asia Pacific 2025
Grid Leader Spring 2025
Easiest Setup Spring 2025
Highest User Adoption 2025
Grid Leader Southeast Asia 2025

NC

Nico C.

Helpshift is very easy to use and user-friendly.

It’s easy to track all tickets as a support member for all customers. We use it on our everyday tasks, especially when following up with customers and also answering their queries.

G2 Badge

MZ

Miraj Z.

Operations, Banking

Helpshift is very easy to use and user-friendly.

It’s easy to track all tickets as a support member for all customers. We use it on our everyday tasks, especially when following up with customers and also answering their queries.

Software Reviews

RK

Riya K.

Sales Marketing, Healthcare

Very efficient product

The efficiency and number of features available in Helpshift are incomparable. Fantastic support and resolution as well

Software Reviews

DK

Dev K.

Sales Marketing, Healthcare

Reliable tool for customer service

AI-powered solutions and insights significantly add to operating efficiency. Also, seamless integration of the software with the existing infrastructure is easy.

Software Reviews

SA

Shivam A.

Helpshift helps in
revolutionizing the Customer Service experience

Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provide assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience.

G2 Badge

EB

Edward Benedict O.

Operations, Gaming and Hospitality

Very easy to navigate
and user-friendly

Helpshift has no unnecessary features so it is very easy to use. I like the translate option where you can easily translate your message before sending someone.

Software Reviews

GB

Guilherme B

Operations, Finance

Fantastic Bot Automations

The bots automations are unique, and really easy to setup.

Software Reviews

EY

Emre Y.

Best support ticket sdk

Integration with unity and configuration of notification and app settings are very easy. Also offline faq feaure is very good.

G2 Badge

IP

Ingra P.

Platform for easy handling

The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer.

G2 Badge

SF

Serghej F.

Sales Marketing, Gaming and Hospitality

Fast, user-friendly product!

It is very user-friendly and it is easy to track data. The possibility of introducing bots according to the needs is my favorite aspect of this product.

Software Reviews

TS

Thomas S.

Operations, Gaming and Hospitality

Improves user experience
while lowering cost

The chatbot functionality is in a class by itself. I like being able to set up complex bots that fully resolve customer issues.

Software Reviews

MP

Monette P.

CS Manager

Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful.”

The love is real—and so are the results.

Our customers’ success speaks for itself. Helpshift powers support that scales, delights, and delivers results. Ready to see the impact for yourself?

Wall of Love - CTA