Helpshift vs Zendesk
Helpshift's AI-Driven Support Built for Gaming Outshines Zendesk's Legacy CRM
What Makes Helpshift the Best Choice for Gaming Support:
Mobile-first, gaming-specific features, seamless Discord integration, built-in Language AI, on-demand gaming-specialized agents, and fast, dedicated support—all delivered without costly add-ons or reliance on outdated web/email CRM.
Hear It From Your Gaming Industry Peers
“Zendesk bots had under 50% accuracy, and fixing errors took twice as long, leading to deactivation.”
“We’ve found the sweet spot between full and partial automation, transforming support from a cost center to a profit driver.”
“By using an email-based service provider, we couldn’t double down on our efforts to increase deflection.”
“We hit 4.6 CSAT right away by turning from e-mail only to in-app support”
“When bugs arise, they come directly to us (LiveOps) from Player Support, helping us assess how many players are affected.”
Why 500+ Gaming Companies Chose Helpshift Over Zendesk
- Zendesk’s pricing structure appears cost-effective initially but often includes hidden fees for essential features and functionality.
Long-term contracts with rigid lock-in periods prevent scaling down agents or services, turning it into a financial burden.
- Helpshift offers a transparent pricing model, bundling all functionalities into a single upfront cost, avoiding surprise charges as businesses grow.
- Zendesk’s multilingual support relies on Google Translate or costly language service add-ons, leading to high error rates and increased costs.
- Helpshift’s built-in proprietary machine translation, Language AI, has the lowest translation error rate compared to ChatGPT, Microsoft, and Google Translate. Its custom-trained engines understand brand-specific terminology across languages, ensuring a consistent customer experience.
- Zendesk lacks essential features for the gaming industry, including in-game support, Discord integration, and console game support, hindering a seamless player experience.
- Helpshift stands out with comprehensive gaming support, offering direct Discord integration, real-time in-game assistance, and seamless console support, ensuring a smooth and immersive experience for players.
- Zendesk’s separation of chat, ticketing, and phone support forces businesses to rely on third-party integrations, complicating workflows and escalating costs.
The fragmented nature of its platform also introduces inefficiencies and risks, including data management challenges.
- Helpshift offers a seamlessly integrated platform that minimizes the need for external solutions, reduces setup times, and enhances service delivery through a cohesive interface and centralized data.
- Zendesk has been criticized for its customer service, which includes inadequate support, upselling tactics instead of resolving issues and making data retrieval unnecessarily complex.
- In contrast, Helpshift provides dedicated and responsive customer support, ensuring clients have a smooth experience.
In-Game/In-App Support
Optimized for email and web chat
Integration with Discord
Support for Gaming Consoles
Multilingual AI
Built-in, custom-trained language models
Relies on third-party add-ons, lacks custom training
On-demand Access to
Agents Specialized in Gaming
Flexible Pricing Model
Simple issue-based pricing
Complex and extra costs for agent seats, AI resolutions, and add-ons.
Unlimited Agent Seats
Ensures scalability
Rigid lock-in pricing with no flexibility to scale down
Post-purchase Experience
Fast, dedicated support
Frustrating post-purchase service
Our Success Stories
Leading Gaming Companies trust Helpshift to deliver excellent service experiences to their global customer bases.
Complete Player Engagement, All in One Place
Partnering with Keywords Studios and Helpshift gives you access to a seamless, all-inclusive solution that enhances every aspect of player interaction. By combining cutting-edge digital innovation with expert human support, we deliver superior player experiences through:
Customer Support
Fast, empathetic support for players worldwide.
Trust and Safety
Build secure, abuse-free gaming environments.
Community Management
Create spaces for thriving conversations.
VIP Engagement and Growth
Maximize retention and growth of your VIP Players.
All-in-one solution:
People + Tools
Fully implemented, supported, and optimized
Quality, well-trained gaming agents supporting your customers, where and when it’s needed.
Seamless integration to your back-end tools
Embedded AI, Bots Automation, and Machine Translation
One point of contact for all needs
Hands-on Migration and Onboarding support from dedicated specialists
Multilingual support at the cost of English-only
Our scalable solution meets your budget and growth needs
Full visibility and control of your engagement costs
Migrating from Zendesk Made Easy
Switching from Zendesk is hassle-free with Helpshift. Our fast, efficient implementation ensures a smooth transition with minimal downtime. Exporting data from Zendesk is as simple as a click, and our migration team will assist with importing it seamlessly. Integration is straightforward, including the seamless SDK setup, allowing quick activation of features like FAQs, Feedback bot, AI and Automation etc, for effortless handling of increased service requests. Our team will be with you every step of the way, supporting you through the process. Focus on exceptional customer support while we handle the transition for you.
Ready to switch?
Get the Zendesk Migration Guide for an effortless move to Helpshift.
“We partnered with Helpshift for their advanced AI features and responsive team, facilitating a fast transition from Zendesk. The fast implementation process was well structured and highly conducive to meeting the demands of our customer support operations. Moreover, the SYBO Tech Team found the SDK solution seamless to integrate and manage within the game, which was also a significant advantage for us.”
Player Support Lead, Sybo
“It all went really smoothly. We implemented the SDK, did a little configuration and were up and running. It was incredibly straightforward. Almost immediately we were able to divert 90% of questions to FAQ articles. We immediately began rolling Helpshift out to additional titles”
Head of Customer Support, Hutch Games
“The implementation was really smooth and we were up and running immediately. At the time we were also rolling out a new game and Helpshift immediately helped deal with the service request spike associated with a new title.”
Head of Support, Playrix
Experience the Helpshift + Keywords Studios Difference
Unlock unparalleled player engagement with effortless integration. Join top gaming companies like Zynga, Supercell, Ubisoft, and Sybo who trust us to transform their player experience. Book a demo or call today to discover how we can elevate your game!
