Built for Speed. Loved for Simplicity Trusted for Support.
Discover why Helpshift is a favorite among support teams worldwide.
Hear It From Our Customers
“Zendesk bots had under 50% accuracy, and fixing errors took twice as long, leading to deactivation.”
“We’ve found the sweet spot between full and partial automation, transforming support from a cost center to a profit driver.”
“By using an email-based service provider, we couldn’t double down on our efforts to increase deflection.”
“We hit 4.6 CSAT right away by turning from e-mail only to in-app support”
“When bugs arise, they come directly to us (LiveOps) from Player Support, helping us assess how many players are affected.”
“The real value is the speed at which it can provide answers. If we can deliver the right answer to a large proportion of users quickly, even if every response isn’t perfect, that responsiveness is what truly delights our customers. One of the most encouraging outcomes has been seeing users actively engage with the AI Agent. In some cases, users have been asking to continue speaking with Care AI. That level of engagement shows they find the experience genuinely useful. We’ve seen strong adoption and, importantly, we have not seen any negative sentiment from users.”
David Brittain, Co-founder & CEO
Concepts
“Transitioning our entire player support system—from BPO agents to Keywords Studios and from Zendesk to Helpshift—was smooth and rapid. Due to the urgency, Keywords Studios managed to compress agents’ trainings into just 10 days, enabling a seamless handover the very next day after our old contract ended, ensuring zero disruption. The Helpshift’s Onboarding Team also made the implementation process seamless. Their hands-on support, clear guidance, and structured approach ensured a hassle-free migration.
Leveraging Helpshift’s Custom Bots & Automations and more recently with advanced AI features, including Language AI for translations and the AI Agent Copilot suite, has really enhanced our support efficiency, allowing us to provide faster, more accurate support, directly driving improvements in our KPIs.”
Kari Franz, Customer Support & Operations Manager
Kixeye
“We found a true partner, not just a software provider. Their level of engagement surpasses any other company I’ve collaborated with in the past. Their roadmap of new features is remarkable and enables us to keep up with the rapid pace of technology. Helpshift’s all-in-one solution spared us from the complexities of managing multiple vendors. Overall, they exceeded our expectations with their industry understanding and cutting-edge technology.”
Player Support Lead
SYBO
“With the Modern Support Journey, gamers can get back to playing the game faster and agents can handle a larger volume of support tickets.”
Head of Player Support
Social Quantum
“The AI Copilot is able to summarize support threads, for example, saving some time if someone takes over a case he didn’t work on beforehand, and also having the possibility to prompt, maybe a not perfectly written answer and asking AI to rewrite it to make more sense or to sound more professional. That’s also very helpful.”
Team Lead Community Management
Playa Games
“Leveraging Helpshift’s Custom Bots & Automations and more recently with advanced AI features, including Language AI for translations and the AI Agent Copilot suite, has really enhanced our support efficiency, allowing us to provide faster, more accurate support, directly driving improvements in our KPIs.”
Customer Support & Operations Manager
Kixeye
“Having 90% FAQ deflection allowed the players themselves to resolve all simple inquiries within Helpshift. We also reached 60 % automation within three months and 96 % automation in less than a year. It allowed us to focus our resources on more complex inquiries, allowing us to reach a 4.5 CSAT score. The FAQ functionality was particularly beneficial, allowing us to publish numerous articles at specific times in multiple languages, enabling self-service, even in a game where it is difficult to solve problems through chat.”
Critter Crew Producer
Aidis
“Helpshift’s understanding of game studios’ needs and players’ expectations sets it apart from other vendors. Consistently leading in innovation, Helpshift exceeds industry standards, offering unparalleled domain expertise. Helpshift has a specialized team of experts who collaborate closely with customers nurturing a genuine partnership driving strategy and delivering results. Their commitment doesn’t end once the contract is signed; they stay invested in their clients’ success every step of the way. The Helpshift implementation team exceeded expectations, actively participating in collaborative sessions to customize solutions tailored to our unique requirements.”
Pascal Debroek, Player Support Lead
Rovio
“Switching to Helpshift has been a game-changer for Ludia and our customers. The transition was seamless, thanks to their incredible team. By adopting their new AI-powered approach, we’ve dramatically improved service quality, reduced customer wait times, and better served our gaming communities through seamless, built-in translation tools. That’s a powerful combination of better service and real-world savings.”
François Daoud, Vice President Marketing
Ludia
“Helpshift has been key to our ability to scale our support as we’ve grown as a company. We’ve been able to manage increasing numbers of titles, more players and sudden unexpected spikes, all while increasing CSAT, reducing time to resolution and controlling support costs”
Head of Customer Support
Hutch Games
“After switching to Helpshift from an email-based support system, we were able to increase our average CSAT score from 3.5 to 4.47, while decreasing average time to first response by more than 40%. In key periods like launches, we’re able to quickly augment our support team by as much as 400% to provide quality player support”.
Head of Customer Support
Halfbrick
“Helpshift has been transformative to our player support experience. Over the course of just over a year, we improved our level of automation. Most importantly, we have maintained CSAT throughout while achieving our vision of scaling leaner.”
Player Support Manager
Nordeus
“We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.”
Customer Advocacy Manager
Paymentshield
“The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems.”
Digital Marketing Director
Red Planet
“We were one of the first in the industry to offer this new experience for console support. Console support used to be our weakest channel because of the player experience chatting with support exclusively via emails and players had to leave the game to chat with support. With Helpshift’s patented QR Code feature, players can now scan once and instantly move from console to mobile for support—without leaving their game. It carries all the context with it, making troubleshooting faster and more personal. The results have been remarkable: we saw big improvements across KPIs, especially CSAT, which had the biggest lift.”
Anna Yangolenko, Customer Care R&D Supervisor
Gameloft
“The ability to deploy within hours and iterate quickly has significantly increased our capacity to roll out automation.
We can now test, learn, and improve at a pace that simply wasn’t possible before.”
Lizzie Brough, Chief of Staff
Concepts
“Players now get help without having to leave the game, which is a huge advantage. We build deeper relationships with our players and support them at scale. From a player’s perspective, everything is all in one place. You can play your game, read FAQs, or get help all from within the app. It’s a connected experience right at your fingertips and allows us to be where our players are”
Director of Customer Service
Zynga
“Customer service has just become a more effective tool for our product. Now, it’s actually a business driver. We’re creating a better experience for our players, and we’re being rewarded for it. Customer support is a more meaningful part of the business”.
Sr. Director of Customer Support
Jam City
“Custom bots are like additional agents. They’re like automated firefighters who work through players’ messages and handle a huge number of problems. With the right bots, you can solve not just simple issues but also time-consuming, complex and technical ones. Last month, we handled the majority of issues automatically with more than half handled by bots. “
Head of Support
Playrix
“AppFollow and Helpshift work seamlessly together. The great thing about Helpshift and AppFollow is it provides visibility to not only our customer support staff but also to our game teams.”
Senior Director of Technical Operations
MobilityWare
“We were surprised by our players’ reaction to bots. We anticipated some amount of pushback, but players were more satisfied with the prompt reply and resolution to their issue with bots.”
Customer Service Manager
Super Lucky Casino
NC
Nico C.
Helpshift is very easy to use and user-friendly.
It’s easy to track all tickets as a support member for all customers. We use it on our everyday tasks, especially when following up with customers and also answering their queries.
MZ
Miraj Z.
Helpshift is very easy to use and user-friendly.
It’s easy to track all tickets as a support member for all customers. We use it on our everyday tasks, especially when following up with customers and also answering their queries.
RK
Riya K.
Sales Marketing, Healthcare
Very efficient product
The efficiency and number of features available in Helpshift are incomparable. Fantastic support and resolution as well
DK
Dev K.
Sales Marketing, Healthcare
Reliable tool for customer service
AI-powered solutions and insights significantly add to operating efficiency. Also, seamless integration of the software with the existing infrastructure is easy.
SA
Shivam A.
Helpshift helps in
revolutionizing the Customer Service experience
Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provide assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience.
EB
Edward Benedict O.
Operations, Gaming and Hospitality
Very easy to navigate
and user-friendly
Helpshift has no unnecessary features so it is very easy to use. I like the translate option where you can easily translate your message before sending someone.
GB
Guilherme B
Operations, Finance
Fantastic Bot Automations
The bots automations are unique, and really easy to setup.
EY
Emre Y.
Best support ticket sdk
Integration with unity and configuration of notification and app settings are very easy. Also offline faq feaure is very good.
IP
Ingra P.
Platform for easy handling
The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer.
SF
Serghej F.
Sales Marketing, Gaming and Hospitality
Fast, user-friendly product!
It is very user-friendly and it is easy to track data. The possibility of introducing bots according to the needs is my favorite aspect of this product.
TS
Thomas S.
Operations, Gaming and Hospitality
Improves user experience
while lowering cost
The chatbot functionality is in a class by itself. I like being able to set up complex bots that fully resolve customer issues.
MP
Monette P.
CS Manager
Probably the most efficient way to reach our players, answer their queries, updates and event announcements. Their own customer service is also reliable and indeed helpful.”
The love is real— and so are the results.
Our customers’ success speaks for itself. Helpshift powers support that scales, delights, and delivers results. Ready to see the impact for yourself?
