Easy, One-Click Machine Translation
Multilingual support, built into the Helpshift platform.
Expand Your Support Team’s Global Reach
Language AI allows consumers to engage in their native tongue, even if agents don’t speak the language. Monolingual agents can now provide multilingual support with Keywords Studios’ proprietary machine translation technology built right into the Helpshift platform. With Language AI, agents can focus on what they do best—making consumers happy.
Enable Global Support with Automatic Machine Translation
Expand Your Support Team’s Global Reach
Language AI allows consumers to engage in their native tongue, even if agents don’t speak the language. Monolingual agents can now provide multilingual support with machine translation built right into the Helpshift platform. With Language AI, agents can focus on what they do best—making consumers happy.
Language AI in Action:
Accurate. Powerful. Contextual.
Powerful AI-Backed by Advanced Machine Learning
Through advanced machine learning techniques, Language AI continuously improves its translation accuracy. By analyzing vast amounts of multilingual data, it learns to understand linguistic patterns, context, and terminology specific to your game or business. Language AI enables effective communication between agents and customers.
Easy and Intuitive
With its seamless integration into the Helpshift platform, agents can access Language AI’s translation capabilities directly within their existing workflow. There’s no need for additional tools or plugins, ensuring a streamlined support process.
Contextual and Precise
Language AI is intelligently designed to understand various industry contexts, including industry-, brand-, and game-specific terms. Language AI provides meaningful translations that resonate with customers, enhancing the way they engage with your brand.
Your Trusted Partner in Enhanced Customer Interactions
At Helpshift, we take pride in our expertise and reputation as a trusted provider in leveraging AI and machine learning to enhance customer interactions. Our commitment to data privacy and security compliance is unwavering, ensuring that your valuable organizational resources and customer data are protected. You can trust Helpshift to deliver innovative Language AI solutions that elevate customer experiences while maintaining the highest standards of data privacy and security.
Language AI Customers Enjoy:
Faster First Contact Resolution (FCR)
Swiftly resolve customer issues in their preferred language.
Improved Customer Satisfaction (CSAT)
Seamless communication in native
languages boosts CSAT scores.
Handle More Tickets per Hour (TPH)
Agents can handle more multilingual TPH and enjoy enhanced productivity.
Boost Business Agility
Prioritize agent expertise over the ability to speak a specific language.
Leverage Machine Learning
Provide automatic, natural-feeling multilingual support.
Handle More Tickets per Hour (TPH)
Minimize the expense of human translation services and reduce the average cost per ticket.
Language AI Customers Enjoy:
Faster First Contact Resolution (FCR)
Swiftly resolve customer issues in their preferred language.
Improved Customer Satisfaction (CSAT)
Seamless communication in native
languages boosts CSAT scores.
Handle More Tickets per Hour (TPH)
Agents can handle more multilingual TPH and enjoy enhanced productivity.
Boost Business Agility
Prioritize agent expertise over the ability to speak a specific language.
Leverage Machine Learning
Provide automatic, natural-feeling multilingual support.
Handle More Tickets per Hour (TPH)
Minimize the expense of human translation services and reduce the average cost per ticket.
