User Hub brings a unified view of every user directly into the Agent Dashboard in a single, real-time view. By securely integrating verified identities and capturing both standard and custom user attributes, User Hub enables teams to deliver more personalized, accurate and contextual support at every touch point.
With a centralized user profile that includes IDs, custom fields, notes, tags, and user panels, teams can recognize users across platforms, maintain continuity, and deliver truly contextual support. As AI becomes central to customer service, User Hub acts as the system of record that AI and automation depend on, providing clean, connected, and secure data. It fuels proactive engagement through complex, real-time segmentation to reach the right audience at the right moment, and serves as a foundation for workflows, predictive analytics, reporting, and many future AI-powered features.
For more details, visit our help article.