Leading B2C brands trust Helpshift to deliver excellent service experiences to their global customer bases.
SYBO’s Subway Surfers Achieves 4.3 CSAT and 77% Automation Rate with Helpshift in Under 3 Months.
Player Support Lead
Vlad Oboronko
How Zynga Support Handles 185% More Tickets with Helpshift
Zendesk to Helpshift: Seamless Migration, Soaring CSAT 40%+ under 3 months
Customer Support & Operations Manager
Kari Franz
Huuuge pioneers AI and human intelligence to master multilingual support
Director of Player Services
Sebastian Brant
Playrix Improves Player Satisfaction, Retention and Revenue with Helpshift.
Agent workloads reduced to under 50% from 200%.
How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain
Nordeus Automates Away 40% of Their Support Costs
How Trailmix Scaled Player Support with Helpshift reaching 93% automation & 4.3 CSAT
Player Experience Lead
Aino Kinnunen
Paymentshield Boosts Customer Satisfaction to 4.25 By Automating Intent-Based Customer Support Workflows
Harnessing AI and Automation: How Bytro Labs Manages 17K Monthly Tickets with a Lean Team
Customer Support Manager
Conor McGinley
Critter Crew’s Global Success: AIDIS Rolled Out Helpshift Stress-Free
Critter Crew Producer
Tsutomu Goda
Unveiling Success: $10.6M in Savings — KRAFTON’s Launch of BGMI
VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care
How Jam City Doubled CSAT and Made Customer Support a Business Driver with Helpshift
Hear what our customers have to say about us
Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency.
SYBO, Player Support Lead
We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.
Customer Advocacy Manager, Paymentshield
The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems
Digital Marketing Director, Red Planet
Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.
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