Connect and crawl your existing websites and help centers for knowledge, directly into Care AI without manually migrating content or maintaining duplicate knowledge sources. Care AI automatically crawls and extracts content, helping AI Agents provide relevant answers based on your existing resources.
We’re also launching a centralized knowledge API, which allows you to ingest content accessible across Helpshift modules, enabling teams to reuse knowledge more easily across the platform.
Now you can access advanced analytics directly in Helpshift to better understand what drives successful Care AI resolutions, and why conversations escalate to human agents. Identify knowledge gaps, evaluate AI performance, and optimize automated workflows using tailored dashboards. Turn these insights into actionable improvements that help increase resolution rates and deliver better customer experiences.
To learn more, visit our help article.
Give customers faster, more personalized answers by enabling Care AI to retrieve real-time information from your existing systems, such as purchase status, account details, and subscription information, directly within support conversations. Configure API integrations through Procedures and General Instructions without custom code or separate bot flows. View retrieved data in the Issue Dashboard to monitor API interactions and troubleshoot issues more easily.
Refer to our help article for more details.
We’re adding Source IDs to user notes for easier reference, while keeping drafts saved when switching between notes or navigating away from the Notes section.
Refer to our help article for more details.
Are your campaigns really making a difference? Attribution compares customers who received a campaign with a control group who didn’t, so you can see the extra revenue or support savings the campaign created, not just opens and clicks. Results appear on the campaign review page, so you can double down on what works and rethink what doesn’t.
Refer to our help article for more details.
