Additional permission to allow users to add, update, and remove team members without requiring full admin access. This gives organizations more flexibility to delegate team management while reducing the need to grant broad admin privileges.
For more details, please refer to our help article.
Search for proactive notifications by name and apply multiple filters to quickly find specific notifications without scrolling through the list.
You can now bring your own secret key (BYOK) to secure user identities, instead of generating one through the Helpshift dashboard. Use your existing, compliant key management workflows instead of adapting to ours for frictionless enterprise onboarding, and plug in your existing keys without reworking internal security protocols for faster time-to-value. BYOK is additive: you can still generate a key via the dashboard if you prefer, so you get both the simple and the flexible enterprise path.
Refer to our help article for more details.
Ask questions in plain language and get instant answers from your data, no dashboards or report-building required. It’s built on the same connected data foundation as Standard and Custom Analytics, so you get insights and recommended next steps in a single conversational interface. We’re rolling this out gradually through a closed beta, with an open beta to follow. Want early access? Reach out to your CSM.
The latest Care AI enhancements give teams the governance and flexibility to continuously improve AI performance without disrupting live player experiences, while extending language coverage for consistent, high-quality support in every market.
Validate Tool Calling Instructions
Prevent conflicting rules before they go live. General Instructions are validated against core guidelines, guardrails, fallbacks, and existing instructions to reduce configuration errors and make AI behavior more predictable.
Care AI Versioning
Edit, test, and update live Care AI Agents without disrupting the player experience. Versioning eliminates the need to duplicate agents for updates and provides a quick rollback option, making it easier to safely manage and continuously improve AI Agents.
