Ask questions in plain language and get instant answers from your data, no dashboards or report-building required. It’s built on the same connected data foundation as Standard and Custom Analytics, so you get insights and recommended next steps in a single conversational interface. We’re rolling this out gradually through a closed beta, with an open beta to follow. Want early access? Reach out to your CSM.
The latest Care AI enhancements give teams the governance and flexibility to continuously improve AI performance without disrupting live player experiences, while extending language coverage for consistent, high-quality support in every market.
Validate Tool Calling Instructions
Prevent conflicting rules before they go live. General Instructions are validated against core guidelines, guardrails, fallbacks, and existing instructions to reduce configuration errors and make AI behavior more predictable.
Care AI Versioning
Edit, test, and update live Care AI Agents without disrupting the player experience. Versioning eliminates the need to duplicate agents for updates and provides a quick rollback option, making it easier to safely manage and continuously improve AI Agents.
Attribution Measurement Metrics expands campaign measurement beyond sent, delivered, and click metrics by introducing outcome-based attribution and correlation metrics for Proactive Engagement campaigns. Teams can measure how many targeted users completed a desired action and compare user behavior before and after campaign exposure using configurable attribution windows. By combining engagement, revenue, progression, and support outcome metrics, organizations can better understand campaign effectiveness, validate ROI progress, and quantify business impact beyond basic notification data.
Refer to our help article for more details.
To drive even greater resolution capability, administrators can now embed supported actions directly within the Care AI Agent’s General Instructions, enabling the agent to automatically escalate, tag, resolve, and perform other actions. This enhancement extends automation beyond use-case-specific workflows, increasing the agent’s flexibility to handle both general support requests and edge cases. As a result, critical situations such as VIP player frustration, repeated unresolved queries, and policy-driven interactions can be handled consistently and efficiently, while giving administrators greater flexibility and control over agent behavior.
Please refer to our help article for more information.
Care AI Agents can now automatically detect and respond in a player’s preferred language, helping brands deliver seamless, localized support experiences to players around the world.
With support for custom glossaries, fallback escalation for unsupported languages, and simple testing through the Chat Simulator, teams can confidently scale AI-powered support across regions while maintaining consistency, accuracy, and control.
By removing language barriers, organizations can improve player comprehension, engagement, and resolution rates, increase the volume of issues resolved autonomously, and deliver a more personalized support experience at a global scale.
Please refer to our help article for more information.
