Pricing

Helpshift Mobile-First
Customer Service Platform

Flexible Consumption-Based Pricing for Your Changing Needs

Lets talk next steps

Three easy steps to choose the right solution for your app.

Select a Starter Pack

Essentials

$600

per month (annual contract)

Ideal for small operations
(10 agents or less)

Includes:

5,000 Issues
10,000 Bot Steps
Automation equivalent to the productivity of 3 full-time agents


All of these core features

  • Customizable Bots
  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Email Support
  • Agent Desktop & Case Management

Business

$4,000

per month (annual contract)

Ideal for medium operations
(100 agents or less)

Includes:

10,000 Issues
20,000 Bot Steps
Automation equivalent to the productivity of 6 full-time agents


All Essential features, PLUS

  • Automated Assignment
  • Load Balancing
  • Flexible Queues
  • Advanced Analytics

Elite

$7,000

per month (annual contract)

Ideal for large operations
(Greater than 100 agents)

Includes:

15,000 Issues
30,000 Bot Steps
Automation equivalent to the productivity of 7 full-time agents


All Business features, PLUS

  • Real-Time Operations
  • Teams Management

Additional Add on Features and Integrations available.

Estimate Monthly Issues and Bot steps

Additional Issues

$0.26

price per issue

Additional Bot Steps*

$0.07

price per Bot Step

Volume discounts are available. Contact us for more details.

*Automating an issue typically requires 4-7 bot steps. Actual ratio may vary depending upon specific app, user types and issue complexity.

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