Find the Helpshift plan that’s right for your team

Helpshift is the only true in-app customer service software for today’s modern consumers. We offer flexible, consumption-based pricing for your company’s changing needs.

The Right Package

Select the package that’s right for you from Starter, Growth or Enterprise

Monthly Issue Volume

Only pay for the number of issues created each month

An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 250 issues per month to get you started.

Free In-App Feedback & FAQs

Customer Support Suite

FEEDBACK+ PLAN Build a risk-free foundation for feedback $0 250 Free Feedback submissions per month. Pick Your Domain Now Real-time In-app Feedback Mobile Bug & Crashing Reporting Unlimited FAQs Mobile Help Center (Help Center 2.0) Standard Support 250 Feedback Submissions per Month (Max)	STARTER PLAN For brands seeking to launch a Modern Support Experience $150 Starting at $150 per month 30-Day Free Trial Buy Now Web & Mobile In-App Messaging Web & Mobile In-App Help Center (Help Center 2.0) In-App SDK (SDK X) Custom Bots (only 2 on this plan) QuickSearch Bot Basic Automations Basic Intent-Based Classification (1 Customizable Smart Intents Menu) Basic Intent-Based Routing Integrations 60 API Calls per Minute Analytics and Reporting Unlimited Agent Seats Email Support Agent Desktop Unlimited FAQs Includes 250 Free Issues per Month	GROWTH PLAN For brands to scale & customize a Modern Support Experience Custom Scalable pricing adjusts for growth fluctuations. Request Pricing All Starter Plan features, plus: Unlimited Customizable Bots Intent-Based Classification (2 Customizable Smart Intents Menus) Intent-Based Routing Queue Management Skill-Based Routing Automated Agent Workload Balancing SLA Management and Business Hours Team Management Roles Real-Time Operations Dashboard FAQ Scheduling Analytics APIs 300 API Calls per Minute	ENTERPRISE PLAN For brands seeking fully featured, professional services Custom Tailored for competitive pricing for global enterprises Request Pricing All Growth Plan features, plus: Intent-Based Classification (Unlimited Customizable Smart Intents Menus) Feedback Bots FAQ Announcements 1,500 API Calls Per Minute

Free In-App Feedback & FAQs

FEEDBACK+ PLAN Build a risk-free foundation for feedback $0 250 Free Feedback submissions per month. Pick Your Domain Now Real-time In-app Feedback Mobile Bug & Crashing Reporting Unlimited FAQs Mobile Help Center (Help Center 2.0) Standard Support 250 Feedback Submissions per Month (Max)

Customer Support Suite

STARTER PLAN For brands seeking to launch a Modern Support Experience $150 Starting at $150 per month 30-Day Free Trial Buy Now Web & Mobile In-App Messaging Web & Mobile In-App Help Center (Help Center 2.0) In-App SDK (SDK X) Custom Bots (only 2 on this plan) QuickSearch Bot Basic Automations Basic Intent-Based Classification (1 Customizable Smart Intents Menu) Basic Intent-Based Routing Integrations 60 API Calls per Minute Analytics and Reporting Unlimited Agent Seats Email Support Agent Desktop Unlimited FAQs Includes 250 Free Issues per Month	GROWTH PLAN For brands to scale & customize a Modern Support Experience Custom Tailored to your needs Request Pricing All Starter Plan features, plus: Unlimited Customizable Bots Intent-Based Classification (2 Customizable Smart Intents Menus) Intent-Based Routing Queue Management Skill-Based Routing Automated Agent Workload Balancing SLA Management and Business Hours Team Management Roles Real-Time Operations Dashboard FAQ Scheduling Analytics APIs 300 API Calls per Minute	ENTERPRISE PLAN For brands seeking fully featured, professional services Custom Tailored to your needs Request Pricing All Growth Plan features, plus: Intent-Based Classification (Unlimited Customizable Smart Intents Menus) Feedback Bots FAQ Announcements 1,500 API Calls Per Minute

Compare All Helpshift Features

	STARTER	GROWTH	ENTERPRISE
Knowledge Base	Yes	Yes	Yes
Standard Support	Yes	Yes	Yes
24/7 Support		Yes	Yes
Customer Success Manager		Yes	Yes

	STARTER	GROWTH	ENTERPRISE
Self Service	Yes	Yes	Yes
Helpshift Workshops	Yes	Yes	Yes
Slack Community	Yes	Yes	Yes
Office Hours	Yes	Yes	Yes
2 Hours of Guided Onboarding		Yes	Yes
Custom Professional Services		Yes	Yes
Pricing Based on Project			Yes

	STARTER	GROWTH	ENTERPRISE
Unlimited FAQ's	Yes	Yes	Yes
Help Center 2.0	Yes	Yes	Yes
QuickSearch Bot	Yes	Yes	Yes

	STARTER	GROWTH	ENTERPRISE
Custom Bots	Yes (2)	Yes (Unlimited)	Yes (Unlimited)
New Issue Automation	Yes	Yes	Yes
Time-Based Automations		Yes	Yes
Intent-Based Classification (Predict & Smart Intents)	Yes (1 Customizable Smart Intents Menu)	Yes (2 Customizable Smart Intents Menu)	Yes (Unlimited Customizable Smart Intents Menus)
Feedback Bots			Yes

	STARTER	GROWTH	ENTERPRISE
Analytics and Power BI Reporting	Yes	Yes	Yes
Analytics APIs		Yes	Yes
Real-Time Operations		Yes	Yes

	STARTER	GROWTH	ENTERPRISE
Custom Issue Fields	Yes	Yes	Yes
Smart Views	Yes	Yes	Yes
Queues		Yes	Yes
Auto-Assignment		Yes	Yes
Automated Agent Workload Balancing		Yes	Yes

Don’t just take our word for it

Live Chat

Live Chat,
Mid Market

Customer Self-Service

Help Desk

Frequently Asked Questions

FAQ

Have a different question about how Helpshift works or the Helpshift pricing plans available? Get in touch with one of our specialists.

The free trial of our Starter plan lasts for 30 days. At the end of the 30 days your trial will convert to a paid plan, unless you choose to cancel.

All of our Starter plans require a credit card. For our Growth and Enterprise plans, customers may choose their preference between either credit card or invoice.

Helpshift takes security seriously. That’s why we invest in the team, tools, and processes that keep your data safe, including completing a successful SOC 2 examination. Learn more about how we’re committed to keeping your data safe.

You can upgrade your plan at any time, and cancel your subscription effective at the end of your current subscription period (either annually or monthly). There is no cancellation fee for cancelling at the end of your current subscription period (either annually or monthly).