Whether you’re looking to get started with messaging or scale your current program with automation, these three plans were made to create superior customer service experiences.
Helpshift Essentials
Get started quickly with our starter package of digital customer service tools.
Web & Mobile In-App Messaging
Email Ticketing
Live Chat
Web & Mobile In-App Help Center
Agent Desktop & Case Management
Knowledge Management
Time-Based Automation
New Issue Automation
Helpshift Business
Drive efficiency and decrease costs with our automation and self-service features.
Includes all Essentials features +
Auto Assignment
Load Balancing
Optimized Routing
Flexible Queues
Time-Based Automation (in minutes)
Advanced Analytics
Helpshift Elite
Deliver best-in-class customer service with the highest level of automation.
Drive greater efficiency, at scale, with artificial intelligence and automation.
AI-Powered Classification
Deploy AI to reduce response times, and eliminate manual triage
AI-powered issue classification
Self-learning via agent feedback
Available in 19 languages
Automated Workflows
Leverage bots to fully automate your customer service workflows
Code-free visual bot-builder
3rd-party integrations
Seamless agent-bot delegation
Smarter Self-Service
Answer bot helps customers help themselves
Automatically recommends most relevant FAQs
Out of the box AI
Continuously learns and improves accuracy
Modern Pricing for Digital-First Customer Service
Traditional customer support tools require human involvement in every interaction. The Helpshift platform enables the perfect blend of human ingenuity and automation allowing you to focus on your customers, solve their problems faster and align your investment directly with the value you receive from the platform.