Helpshift’s Digital Customer Service Platform

Whether you’re looking to get started with messaging or scale your current program with automation, these three plans were made to create superior customer service experiences.

Helpshift Essentials

Get started quickly with our starter package of digital customer service tools.

Automation Bots Web & Mobile In-App Messaging Email Ticketing Live Chat Web & Mobile In-App Help Center Agent Desktop & Case Management Knowledge Management Time-Based Automation New Issue Automation AI-Powered Answer Bot

Helpshift Business

Drive efficiency and decrease costs with our automation and self-service features.

Includes all Essentials features plus Auto Assignment Load Balancing Optimized Routing Flexible Queues Time-Based Automation (in minutes) Advanced Analytics

Helpshift Elite

Deliver best-in-class customer service with the highest level of automation.

Includes all Business features plus Real-Time Operations Time-Based Automation (in seconds) Teams Management Elite API Rate Third-Party Apps
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Helpshift Bots & AI

Drive greater efficiency, at scale, with artificial intelligence and automation.

AI-Powered Classification
Deploy AI to reduce response times, and eliminate manual triage

  • AI-powered issue classification
  • Self-learning via agent feedback
  • Available in 19 languages

Automated Workflows
Leverage bots to fully automate your customer service workflows

  • Code-free visual bot-builder
  • 3rd-party integrations
  • Seamless agent-bot delegation

Smarter Self-Service
Answer bot helps customers help themselves

  • Automatically recommends most relevant FAQs
  • Out of the box AI
  • Continuously learns and improves accuracy

Modern Pricing for Digital-First Customer Service

Traditional customer support tools require human involvement in every interaction. The Helpshift platform enables the perfect blend of human ingenuity and automation allowing you to focus on your customers, solve their problems faster and align your investment directly with the value you receive from the platform. Did we mention —agents are free!

 

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Agents Are Free

 

Bots By The Bundle

 

Align Cost to Value