Helpshift Mobile-First
Customer Service Platform

Flexible Consumption-Based Pricing for Your Changing Needs.

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The Right Package

Select the package that’s right for you from Starter, Growth or Enterprise

Monthly Issue Volume

Only pay for the number of issues created each month

*An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 250 issues per month to get you started.

Explore the three packages below

Starter

Includes the following features

  • Web & Mobile In-App Messaging
  • Web & Mobile In-App Help Center
  • Mobile SDK Integration
  • Unlimited Help Center Articles and FAQs
  • QuickSearch Bot
  • Email Support
  • Text Messaging (SMS) Support
  • Agent Desktop
  • Single Sign On (SSO)
  • Out-of-Box Analytics and Reporting
  • Automated Issue Routing
  • Unlimited Agent Seats
  • Salesforce and Zendesk Integrations
  • Amazon Connect Integration
  • External Data and Systems Integration
  • 60 API Calls per Minute

Growth

All Starter features, PLUS

  • Customizable Bots
  • Visual Bot Builder
  • Issue-Routing Queues
  • Automated Agent Workload Balancing
  • Customizable Reporting
  • Team Management
  • SLA Management and Automations
  • Real-Time Operations
  • Analytics APIs
  • 300 API Calls per Minute
  • FAQ Scheduling

Enterprise

All Growth features, PLUS

  • Intelligent Issue Classification
  • Intent-Based Routing
  • Named Customer Success Manager
  • 1,500 API Calls Per Minute
  • Feedback Bots

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