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All plans include: In-app Feedback, Unlimited 2-way Messaging and Unlimited Review Prompts.



Monthly Active Users 10,000
Team Members 1
Additional MAU $2/1000 MAU
Additional Team Members $25/member/mo


Billed Annually
Monthly Active Users 100,000
Team Members 3
Additional MAU $2/1000 MAU
Additional Team Members $65/member/mo

Custom Pricing

Custom MAU and Team Members
Team Pricing Starts at $150/member/mo


  • How do you define a Monthly Active User?

    A Monthly Active User (MAU) is defined as any unique device that has opened your app during the month.

  • How does the 21 day trial work?

    We give you 21 days to download & integrate Helpshift in your mobile app. We won't ask you for your credit card details until after these 21 days.

  • How do I pay for a Helpshift plan?

    You can pay for any of the Helpshift plans with your Visa, MasterCard, or American Express credit card. SSL encryption and Level 1 PCI Compliance ensure that your data stays secure.

  • Can I upgrade my plan at any time?

    Sure, you can upgrade your plan at any time. We'll start charging you the new monthly rate at your next scheduled payment date.

  • When will I be billed?

    We bill monthly, so you'll be charged for your plan at the end of your 21-day trial with the renewal date occurring one month from that time. You will be given advanced notice when your renewal date is approaching.

  • Do you charge extra for multiple platforms?

    No, we don't charge extra for multiple platforms. If you have an iOS and Android app we aggregate the number of monthly active users (MAU), across both platforms.

Have more questions? Contact Us

Thousands of companies rely on Helpshift to increase engagement and lower churn.