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- Omnichannel Support
- In-App Mobile Messaging
- Web Chat
- Email Ticketing
- Knowledge Management
- In-app Native FAQs
- Custom Branded Web Help Center
- Internationalized Knowledge Base
- Case Management
- Quick Responses for Agents
- Standard Automations
- Workflow Management (Queues)
- Smart Routing
- Real-Time Automations
- Real-Time SLA Management
- Advanced Workforce Management (Teams)
- Advanced Workload Management
- Integrations
- RestAPI Salesforce and Zendesk Integrations available. See Integrations table below.
- Business Intelligence
- Basic Reporting & Analytics
- Power BI™ Advanced Reporting
- Real-Time Operations**
- Support
- Level of Support**
Professional
- Omnichannel Support
- In-App Mobile Messaging
- Web Chat
- Email Ticketing
- Knowledge Management
- In-app Native FAQs
- Custom Branded Web Help Center
- Internationalized Knowledge Base
- Case Management
- Quick Responses for Agents
- Standard Automations
- Workflow Management (Queues)
- Smart Routing
- Real-Time Automations
- Real-Time SLA Management
- Advanced Workforce Management (Teams)
- Advanced Workload Management
- Integrations
- 60API Requests Per Minute
- Business Intelligence
- Basic Reporting & Analytics
- Power BI™ Advanced Reporting
- Real-Time Operations**
- Support
- Standard
- Get Professional
Enterprise
- Omnichannel Support
- In-App Mobile Messaging
- Web Chat
- Email Ticketing
- Knowledge Management
- In-app Native FAQs
- Custom Branded Web Help Center
- Internationalized Knowledge Base
- Case Management
- Quick Responses for Agents
- Standard Automations
- Workflow Management (Queues)
- Smart Routing
- Real-Time Automations
- Real-Time SLA Management
- Advanced Workforce Management (Teams)
- Advanced Workload Management
- Integrations
- 60API Requests Per Minute
- Business Intelligence
- Basic Reporting & Analytics
- Power BI™ Advanced Reporting
- Real-Time Operations**
- Support
- Standard
- Get Enterprise
Platinum
- Omnichannel Support
- In-App Mobile Messaging
- Web Chat
- Email Ticketing
- Knowledge Management
- In-app Native FAQs
- Custom Branded Web Help Center
- Internationalized Knowledge Base
- Case Management
- Quick Responses for Agents
- Standard Automations
- Workflow Management (Queues)
- Smart Routing
- Real-Time Automations
- Real-Time SLA Management
- Advanced Workforce Management (Teams)
- Advanced Workload Management
- Integrations
- 300API Requests Per Minute
- Business Intelligence
- Basic Reporting & Analytics
- Power BI™ Advanced Reporting
- Real-Time Operations**
- Support
- Standard
- Get Platinum
* Requires an annual contract, purchase of a minimum of 5 team member accounts, and purchase of a MAU pack (for iOS, Android and Mac)
** Available as an add-on
Customize your plan to the size of your team, MAUs of your apps,
and channels you need: contact us to learn more
Integrations
Available on the App Exchange. Fully integrated with Salesforce Service Cloud. Contact us for more information.
Custom integration. Contact us for more details.
Add-Ons
Contact us at sales@helpshift.com to learn about pricing for add-ons
- SensAI Bot Starter Pack
Collect routine user information and feedback
All Plans - SensAI Answer Bot
Suggest FAQ articles within the conversation
All Plans - SensAI Predict
AI-powered issue classification and workflows
Platinum - MAU
Mobile app usage for iOS, Android, Mac
All Plans - Proactive Support [Campaigns]
For Mobile Apps
All Plans - Real-Time SLA Management
Configure Triggers & Automations in seconds
Enterprise+ - Real-Time Operations
Real-time actionable insights of queues and your team’s performance
Enterprise+ - Named Account Manager
Enterprise+ - Premium Success & Support
Enterprise+
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Harness the power of deep learning, artificial intelligence, and chatbots to provide fast, personalized, and cost-effective customer service at scale