AI-Powered
Customer Service

Compare plans

Simplified, Issue-Based Pricing

Get started with an AI-driven, automation-first modern support journey. Our per-issue pricing includes unlimited agent seats and messaging, with 250 free issues per month.

Choose your workspace plan according to your organisational plan

Starter

Ideal for smaller teams and startups, laying the foundation for AI-powered support essentials.

Starting $150 /month

Growth

For medium to large businesses with advanced AI, automation, real-time operations, and team management capabilities.

Custom

Enterprise

For large-scale, enterprise-level operations, with AI-enhanced global support, added security, customization, and advanced integration.

Custom

AI Agent and Automation

Reduce support volume drastically with the help of our AI Agent and advanced automations. Our AI Agent, powered by Generative AI can automatically answer customer questions using your existing support content and efficiently handle routine tasks in various languages. This enables your team to concentrate on providing personalized care, significantly enhancing user satisfaction.

Smart Intent AI

Multi-lingual AI intent detection to automatically classify requests by intents, discerning the nature of each ticket, and offering an Intent Menu for common queries.

1 Menu

2 Menus

AI Powered Answers

Delivers instant answers to customer queries 24/7, with built-in safeguards to ensure responses are based solely on your support content.

Custom Workflows

Design and deploy powerful bot workflows that provide real-time support, tackle repetitive tasks, and escalate issues without any code.

2

Unlimited

Unlimited

Feedback & Survey bots

Engage with users post-resolution to confirm satisfaction and collect feedback. Configure the feedback workflow to meet your needs, and utilize detailed feedback bot analytics to understand users and enhance service.

Issue Automation

Issue automation streamlines issue management by activating tailored workflows for issues based on predefined criteria. It speeds up initial responses, ensures compliance with service level agreements, manages escalations, and schedules timely follow-ups to improve operational efficiency and customer satisfaction.

Messaging

AI-powered Omni-platform assistant to enhance every chat, from guided customer conversations to enriched agent interactions. Designed to offer the best in-app experience and multi-lingual support.

Async Messaging

Omni-platform support across mobile app, web, PC, and Console, with automated workflows, contextual chat support, attachment upload capabilities, and notifications for seamless communication.

Live Messaging

Enable real-time live chat with customers, integrated with auto-assignment, automations, and queue management. Users can request live chats for immediate responses, while agents can seamlessly switch between live and asynchronous messaging.

Social Messaging

Seamlessly integrate with WhatsApp, Discord, and Facebook and leverage features like automated issue categorization, end-user intent detection for improved support, seamless fit within existing workflow automations and bots, and the flexibility of agent assignment.

Help Center

A modern multi-lingual help center where users can conveniently find reliable answers and guidance whenever needed.

Self Service FAQs

Empower users by providing a central hub for FAQs, resources, and key information, all easily accessible in one place. With keyword search, finding answers becomes quick and efficient.

Unlimited

Unlimited

Unlimited

FAQ Translation – Language AI

With a single click, seamlessly translate FAQs and provide exceptional support in any language.

(Coming Soon)

Smart FAQ

Capturing user context within the FAQ enables users to directly solve problems or initiate relevant conversations.

Announcements

For urgent and temporary announcements, such as server downtimes or new releases, display a brief announcement in a colored bar on the Help Center landing page, section pages, articles, FAQs, and web support portal Contact Us form.

Branding and Customization

Custom themes and branding for consistent brand representation, fostering enhanced trust and recognition among users.

User Feedback System

Collect user feedback on articles for continuous improvement.

AI-Enhanced Agent Workspace

Unified workspace connecting all elements seamlessly, from bots and tickets to the help center, for comprehensive support.

Unified Ticketing Dashboard

Streamline customer interactions across email, messaging, and social media channels with a unified ticketing dashboard.

Agent Copilot – Language AI

Translating user and agent conversations into any language to broaden global support and boost agent productivity.

Add on

Agent Copilot – Sentiment AI

Use Sentiment Analysis to uncover customer emotions, prioritize urgent tickets, and tailor responses for an empathetic and personalized support experience.

Add on

(Coming Soon)

Smart Views

Enhance team collaboration with customizable filters, shared views, admin control, and automated sorting for New, Open, and Closed issues.

Quick Replies

Templated messages for swift and consistent responses, complemented by an easy search and insert function, personalized placeholders, and automatic issue tagging.

Collaborative Notes

Boosting teamwork and issue resolution efficiency through real-time collaborative note-taking and information sharing among team members on ticket threads.

Live Notifications for Agents

Real-time notification and alert system for incoming live chats to keep agents informed and prepared to engage with high-priority customers.

Team Management Roles

Simplify support organization structuring with Teams, Groups, and granular role assignments for efficient management of teams and resources.

Segmentation and Routing

Leverage automation to organize tickets, prioritize queues, and deliver targeted support.

Intent Classification – Smart Intent

Automatically classify and route new issues using Intent AI.

Queue and Queue Management

Prioritize and automatically triage user queries, with restricted issue access limited to members of specific queues, preventing non-members from viewing issues and direct URL access.

Skill-Based Routing

Categorize and route new issues to the most suitable team or agent based on their expertise.

Automated Agent Workload Balancing

Automatically classify and route incoming issues based on agent workload for swift and accurate responses.

SLA Management and Business Hours

Implement precise, time-based automations to uphold service level agreements, managing escalations and ensuring timely follow-ups for ongoing issues.

Channels and Devices

Break down communication silos and provide seamless, personalized support across all channels and devices.

Mobile

Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the mobile app environment.

PC 

Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the PC app environment.

Console

Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the console app environment.

Web

Contextual customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the website or web app.

Webform and Email

Seamlessly connect your webforms and email with our unified ticketing platform, enhancing your workflow with our advanced automations. This integration simplifies the process of handling inquiries and requests, ensuring that everything is managed efficiently in one central location.

Discord

Provide support directly within your Discord server. Users send messages to the Discord bot or tag it in any discord channel

Facebook

Connect your Facebook account with Helpshift to provide a seamless customer experience on Facebook.

WhatsApp

Connect your WhatsApp Business account with Helpshift to provide a seamless customer experience on WhatsApp.

Addon
$25 per Phone Number per Month, plus $0.05 per Issue generated over WhatsApp

SMS

Provide support to your customers via text messaging

Voice

Provide phone support to your customers

Platform

The only support platform built for today’s diverse landscape, ensuring reaching every customer on every device with the most comprehensive and AI-powered support solution.

Built in Reporting

Pre-built reports like conversations, intent, agent performance, customer satisfaction, and more.

Custom Reports

Integrated with Power BI to offer flexible and customizable analytics dashboards, allowing users to create reports and dashboards from scratch to meet specific needs.

Analytics API

Access our Analytics API to seamlessly integrate Helpshift data into third-party BI tools like Qlik or Tableau, enabling comparisons, calculations, flexible reporting, and insights sharing across teams.

Real-Time Operations Dashboard

Access real-time operations dashboards for comprehensive monitoring of agent workload and queue level metrics, including open issues, agent availability, threshold setting, and backlog management.

Open Integration API

Use Helpshift REST APIs to create support experiences tailored to your specific needs

60 (API Calls/minutes)

300 (API Calls/minutes)

1500 (API Calls/minutes)

Support and services

Designed for success, our team offers crucial technical support for seamless integration of new features, along with 24/7 assistance from our Onboarding, Adoption, and Support Heroes for effortless implementation.

Knowledge Base

24×7 Support

SLAs

Onboarding

Self Serve

Guided Onboarding

Guided Onboarding

Professional Services

Addon

Addon

Addon

Managed Services

Addon

Addon

Addon

AI-Powered
Customer Service

Simplified, Issue-Based Pricing

Get started with an AI-driven, automation-first modern support journey. Our per-issue pricing includes unlimited agent seats and messaging, with 250 free issues per month.

Starter

Ideal for smaller teams and startups, laying the foundation for AI-powered support essentials.

Starting $150 /month

Includes:

Growth​

For medium to large businesses with advanced AI, automation, real-time operations, and team management capabilities.

Custom

Includes:

Enterprise

For large-scale, enterprise-level operations, with AI-enhanced global support, added security, customization, and advanced integration.

Custom

Includes:

Services

Customer Engagement Services

Elevate your customer experience across all platforms with our 24/7 Customer Engagement Service. Our specialized teams, including support agents, moderators, and community managers, are ready to engage your users whenever needed.

Talk to us for a comprehensive solution that meets all your enterprise needs.

Continuous Engagement: Your community and customer base receive constant attention.Platform, Unlimited Reach

Brand Voice Consistency: Meticulously trained to embody your brand’s voice across all interactions.

All-Inclusive Management: Every aspect of team management and training is handled by us.

Tailored Scalability: Effortlessly adjust coverage to your company’s evolving requirements.

Transparent Cost Control: Benefit from straightforward and manageable costs, optimized for your budget.

Trusted by top

Global companies for exceptional customer support

Frequently Asked Questions

How long is the free trial?

The free trial of our Starter plan lasts for 30 days. At the end of the 30 days your trial will convert to a paid plan, unless you choose to cancel.

All of our Starter plans require a credit card. For our Growth and Enterprise plans, customers may choose their preference between either credit card or invoice.

Helpshift takes security seriously. That’s why we invest in the team, tools, and processes that keep your data safe, including completing a successful SOC 2 examination. Learn more about how we’re committed to keeping your data safe.

You can upgrade your plan at any time, and cancel your subscription effective at the end of your current subscription period (either annually or monthly). There is no cancellation fee for cancelling at the end of your current subscription period (either annually or monthly).

Highest User Adoption Mid Market

Chatbots, Conversational Support

Leader

Chatbots, HelpDesk

High Performer India

Customer Self-Service

Leader Asia

Customer Self-Service

Leader Asia Pacific

Customer Self-Service

High Performer Asia

HelpDesk

High Performer Latin America

HelpDesk

HelpDesk, Live Chat

High Performer EMEA

Live Chat

High Performer Enterprise

Live Chat

High Performer Europe

Live Chat

High Performer

Live Chat

Users Love Us

Join the future of customer service

Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.

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Why issue based pricing?

Issue Based Pricing is designed to flex with your business needs, ensuring that as your volume grows, your Cost Per Issue decreases. This approach not only scales with you but also significantly lowers the Total Cost of Ownership. By leveraging the Helpshift Modern Support Journey, we aim to deflect and automate up to 90% of issues, dramatically reducing the reliance on human intervention and consequently, the associated costs. Ultimately, our model enables you to reduce dependence on agent-based pricing, offering a more cost-efficient solution without sacrificing quality. Finally, monthly cost forecasting is made easy. Our customers have an easy time forecasting monthly costs based on history and projected business compelling events.