All plans include: In-app Feedback, Unlimited 2-way Messaging and Unlimited Review Prompts.
A Monthly Active User (MAU) is defined as any unique device that has opened your app during the month.
We give you 21 days to download & integrate Helpshift in your mobile app. We won't ask you for your credit card details until after these 21 days.
You can pay for any of the Helpshift plans with your Visa, MasterCard, or American Express credit card. SSL encryption and Level 1 PCI Compliance ensure that your data stays secure.
Sure, you can upgrade your plan at any time. We'll start charging you the new monthly rate at your next scheduled payment date.
We bill monthly, so you'll be charged for your plan at the end of your 21-day trial with the renewal date occurring one month from that time. You will be given advanced notice when your renewal date is approaching.
No, we don't charge extra for multiple platforms. If you have an iOS and Android app we aggregate the number of monthly active users (MAU), across both platforms.