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  • Omnichannel Support
  • In-App Mobile Messaging
  • Web Chat
  • Knowledge Management
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Case Management
  • Quick Responses for Agents
  • Standard Automations
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • Integrations Salesforce and Zendesk Integrations available. See below.
  • RestAPI
  • Business Intelligence
  • Basic Reporting & Analytics
  • Power BI™ Advanced Reporting
  • Real-Time Operations**
  • Support
  • Level of Support**

Professional

$95
USD/user/month*
(billed annually)
Request Demo
See all features
  • Omnichannel Support
  • In-App Mobile Messaging
  • Web Chat
  • Knowledge Management
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Case Management
  • Quick Responses for Agents
  • Standard Automations
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • Integrations
  • 60API Requests Per Minute
  • Business Intelligence
  • Basic Reporting & Analytics
  • Power BI™ Advanced Reporting
  • Real-Time Operations**
  • Support
  • Standard
  • Get Professional

Platinum

$160
USD/user/month*
(billed annually)
Request Demo
See all features
  • Omnichannel Support
  • In-App Mobile Messaging
  • Web Chat
  • Knowledge Management
  • In-app Native FAQs
  • Custom Branded Web Help Center
  • Internationalized Knowledge Base
  • Case Management
  • Quick Responses for Agents
  • Standard Automations
  • Workflow Management (Queues)
  • Smart Routing
  • Real-Time Automations
  • Real-Time SLA Management
  • Advanced Workforce Management (Teams)
  • Advanced Workload Management
  • Integrations
  • 300API Requests Per Minute
  • Business Intelligence
  • Basic Reporting & Analytics
  • Power BI™ Advanced Reporting
  • Real-Time Operations**
  • Support
  • Standard
  • Get Platinum

* Requires an annual contract, purchase of a minimum of 5 team member accounts, and purchase of a MAU pack (for iOS, Android and Mac)
** Available as an add-on

 

 

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Customize your plan to the size of your team, MAUs of your apps,
and channels you need: contact us to learn more

Integrations

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Available on the App Exchange. Fully integrated with Salesforce Service Cloud. Contact us for more information.

zendesk logo

Custom integration. Contact us for more details.

Add-Ons

Contact us at sales@helpshift.com to learn about pricing for add-ons

 

  • Custom Bot Starter Pack
    Build and deploy powerful custom bots in minutes
    All Plans
  • SensAI Answer Bot
    Suggest FAQ articles within the conversation
    All Plans
  • SensAI Predict
    AI-powered issue classification and workflows
    Platinum
  • MAU
    Mobile app usage for iOS, Android, Mac
    All Plans
  • Proactive Support [Campaigns]
    For Mobile Apps
    All Plans
  • Real-Time SLA Management
    Configure Triggers & Automations in seconds
    Enterprise+
  • Real-Time Operations
    Real-time actionable insights of queues and your team’s performance
    Enterprise+
  • Named Account Manager

    Enterprise+
  • Premium Success & Support

    Enterprise+

Get AI-powered service today

Harness the power of deep learning, artificial intelligence, and chatbots to provide fast, personalized, and cost-effective customer service at scale

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