Find the Helpshift plan that’s
right for your team

Helpshift is the only true in-app customer service software for today’s modern consumers.
We offer flexible, consumption-based pricing for your company’s changing needs.

An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 250 issues per month to get you started.

Free In-App Feedback & FAQs

Customer Support Suite

FEEDBACK+ PLAN

Build a risk-free foundation for feedback

$0

No cost

  • Real-time In-app Feedback

  • Mobile Bug & Crashing Reporting

  • Unlimited FAQs

  • Mobile Help Center (Help Center 2.0)

  • Standard Support

  • 250 Feedback Submissions per Month (Max)

STARTER PLAN

For a full customer support experience, start here

$150

Starting at $150 per month

  • Web & Mobile In-App Messaging

  • Web & Mobile In-App Help Center (Help Center 2.0)

  • In-App SDK (SDK X)

  • Custom Bots (only 2 on this plan)

  • QuickSearch Bot

  • Basic Automations

  • Basic Intent-Based Classification (1 Customizable Smart Intents Menu)

  • Basic Intent-Based Routing

  • Integrations

  • 60 API Calls per Minute

  • Analytics and Power BI Reporting

  • Unlimited Agent Seats

  • Email Support

  • Agent Desktop

  • Unlimited FAQs

  • includes 250 free issues per month

GROWTH PLAN

Get the flexibility to scale as your company grows

Custom

Tailored to your needs

  • All Starter Plan features, plus:

  • Unlimited Customizable Bots

  • Intent-Based Classification (2 Customizable Smart Intents Menus)

  • Intent-Based Routing

  • Queue Management

  • Skill-Based Routing

  • Automated Agent Workload Balancing

  • SLA Management and Business Hours

  • Team Management Roles

  • Real-Time Operations Dashboard

  • FAQ Scheduling

  • Analytics APIs

  • 300 API Calls per Minute

ENTERPRISE PLAN

Fully featured to support the enterprise

Custom

Tailored to your needs

  • All Growth Plan features, plus:

  • Intent-Based Classification (Unlimited Customizable Smart Intents Menus)

  • Feedback Bots

  • FAQ Announcements

  • 1,500 API Calls Per Minute

Free In-App Feedback & FAQs

FREE FEEDBACK+ PLAN

Build a risk-free foundation for feedback

$0

No Cost

  • Real-time in-app feedback

  • Bug & Crashing Reporting

  • FAQsNew List Item

  • Help Center

Customer Support Suite

STARTER

GROWTH

ENTERPRISE

Self Service

Yes

Yes

Yes

Helpshift Workshops

Yes

Yes

Yes

Slack Community

Yes

Yes

Yes

Office Hours

Yes

Yes

Yes

2 Hours of Guided Onboarding

Yes

Yes

Custom Professional Services

Yes

Yes

Pricing Based on Project

Yes

Compare All Helpshift Features

STARTER

GROWTH

ENTERPRISE

Knowledge Base

Yes

Yes

Yes

Standard Support

Yes

Yes

Yes

24/7 Support

Yes

Yes

 Customer Success Manager

Yes

Yes

STARTER

GROWTH

ENTERPRISE

Self Service

Yes

Yes

Yes

Helpshift Workshops

Yes

Yes

Yes

Slack Community

Yes

Yes

Yes

Office Hours

Yes

Yes

Yes

2 Hours of Guided Onboarding

Yes

Yes

Custom Professional Services

Yes

Yes

Pricing Based on Project

Yes

STARTER

GROWTH

ENTERPRISE

Unlimited FAQ's

Yes

Yes

Yes

Help Center 2.0

Yes

Yes

Yes

QuickSearch Bot

Yes

Yes

Yes

STARTER

GROWTH

ENTERPRISE

Custom Bots (only 2 on this plan)

Yes

Yes

Yes

New Issue Automation

Yes

Yes

Yes

Time-Based Automations

Yes

Yes

Intent-Based Classification (Predict & Smart Intents)

Yes

Feedback Bots

Yes

STARTER

GROWTH

ENTERPRISE

 Analytics and Power BI Reporting

Yes

Yes

Yes

 Analytics APIs

Yes

Yes

 Real-Time Operations

Yes

Yes

STARTER

GROWTH

ENTERPRISE

Custom Issue Fields

Yes

Yes

Yes

Smart Views

Yes

Yes

Yes

Queues

Yes

Yes

Auto-Assignment

Yes

Yes

 Automated Agent Workload Balancing

Yes

Yes

Don’t just take our word for it

Live Chat
Live Chat,
Mid Market
Customer Self-Service
Help Desk

Frequently Asked Questions

FAQ

Have a different question about how Helpshift works or the Helpshift pricing plans available? Get in touch with one of our specialists.

The free trial of our Starter plan lasts for 30 days. At the end of the 30 days your trial will convert to a paid plan, unless you choose to cancel.

All of our Starter plans require a credit card. For our Growth and Enterprise plans, customers may choose their preference between either credit card or invoice.

Helpshift takes security seriously. That’s why we invest in the team, tools, and processes that keep your data safe, including completing a successful SOC 2 examination. Learn more about how we’re committed to keeping your data safe.

You can upgrade your plan at any time, and cancel your subscription effective at the end of your current subscription period (either annually or monthly). There is no cancellation fee for cancelling at the end of your current subscription period (either annually or monthly).