Customer Service Trends & Insights

Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

The evolution of AAA games has dramatically outpaced the systems designed to support them. While gameplay has become more immersive, real-time, and globally connected, many

You might think you can modernize your support stack piece by piece, adding a chatbot here or a new ticketing system there. But while you’re

Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously

Imagine a gamer is glued to the screen running their favorite mobile game when—bam—the screen freezes. They tap “Support,” only to find a labyrinth of

Imagine this: one of your most devoted players—she’s just unlocked the rarest battle pass tier and splashed out on exclusive cosmetics—tries to purchase an add‑on