Customer Service Trends & Insights

Gaming companies face a unique support challenge: explosive growth paired with player expectations for instant resolution. When your latest update drops and 50,000 players simultaneously

Imagine a gamer is glued to the screen running their favorite mobile game when—bam—the screen freezes. They tap “Support,” only to find a labyrinth of

Imagine this: one of your most devoted players—she’s just unlocked the rarest battle pass tier and splashed out on exclusive cosmetics—tries to purchase an add‑on

Imagine you’ve just launched a limited‑time raid event with rare loot drops, and your servers are humming—only to be blindsided by a flood of “Can’t

Managing player support at scale is one of the biggest challenges in the gaming industry. As player bases grow and support requests multiply, the traditional