The Hot Topics Of 2016 Casual Connect

The 2016 Casual Connect was lit: global thought leaders, developers, publishers, and gamers gathered together to discuss the latest tools and trends in casual gaming (e.g. Pokémon GO, Tetris,...

Best Practices

Customer Support Wall of Shame: How Did You Get Here, and How Can You Get Off?

What’s worse than ending up on the customer support wall of shame? Being called to court by the senate of the United States for being on the customer support wall of shame.

That’s precisely the...

Why Traditional Push Notifications Are Pushing Mobile Gamers Away

Push notifications are annoying. Sure, it can be nice to get one saying that your rideshare service is rolling up, but the vast majority of push notifications just feel like clutter. And, like...

Product Updates

New Web Widget: Have your Web Users Contact you from Any Page

For our customers who have a large Mobile and Web presence, we wanted to make it easier for your users to get help on your website. Our new Web Widget allows you to place a small button on a...

Product Updates

New CC Feature Adds Ability to Copy Internal/External Followers on Issues

It can take a village to support a user.

In 2014, Helpshift introduced a “Private Notes” feature to allow for seamless collaboration between multiple Agents working on an issue. Today, we are...

The Hot Topics Of 2016 Casual Connect

The 2016 Casual Connect was lit: global thought leaders, developers, publishers, and gamers gathered together to discuss the latest tools and trends in casual gaming (e.g. Pokémon GO, Tetris,...

Best Practices

Customer Support Wall of Shame: How Did You Get Here, and How Can You Get Off?

What’s worse than ending up on the customer support wall of shame? Being called to court by the senate of the United States for being on the customer support wall of shame.

That’s precisely the...

Why Traditional Push Notifications Are Pushing Mobile Gamers Away

Push notifications are annoying. Sure, it can be nice to get one saying that your rideshare service is rolling up, but the vast majority of push notifications just feel like clutter. And, like...

Product Updates

New Web Widget: Have your Web Users Contact you from Any Page

For our customers who have a large Mobile and Web presence, we wanted to make it easier for your users to get help on your website. Our new Web Widget allows you to place a small button on a...

Product Updates

New CC Feature Adds Ability to Copy Internal/External Followers on Issues

It can take a village to support a user.

In 2014, Helpshift introduced a “Private Notes” feature to allow for seamless collaboration between multiple Agents working on an issue. Today, we are...