Outcome-Driven AI Agents. Built on a Unified Gaming Foundation.
AI Pillar
Care AI
Care AI Agents are the industry’s only AI-native agents designed specifically for gaming. Our AI Agents work inside your games, across teams, and alongside human experts to resolve issues, engage players, and protect your community at scale.
Four Specialized
AI Agents. One Unified Gaming Solution.
Helpshift’s AI Agents are the industry’s first multi-agent, Agentic AI architecture built natively into a unified player engagement platform. This agentic, role-based AI architecture operates natively within your games, and is fully governed with guardrails for brand control.
Care AI
Engage AI
Community AI
Guard AI
Purpose-Built Agents Driving Business Outcomes at Scale.
Each Helpshift AI Agent is designed to achieve a specific outcome throughout the player lifecycle. A coordinated system that supports players, engages communities, protects safety, and surfaces intelligence.
1
Faster Resolution
Outcome: Faster Resolution at Scale
Care AI is the player-facing agent that resolves issues directly inside the game.
Reasons through player intent and takes autonomous action to automates high-volume support interactions.
Connects to external systems via API integrations to execute operational actions like processing refunds.
Grounded in approved knowledge and governed by confidence scoring
Escalates seamlessly to human agents when needed
2
Guardrails
Outcome: Automated Policy Enforcement
An internal governance layer that monitors all AI and human agent conversations in real time to ensure brand safety, quality assurance, and adherence to organizational policies.
Monitors all AI and human conversations in real time.
Ensures conversations are on-brand and policy-compliant
Prevents AI Hallucinations.
3
Multilingual
Outcome: Actionable Fandom Insights
Deliver culturally fluent, context-aware AI support natively across 70+ languages.
Automatically detects player languages to instantly route and translate issues.
Custom-trained language models to preserve your specific game terminology and tone.
Empowers monolingual human agents to converse flawlessly with global players.
Recognizes player intent accurately across all supported languages.
4
AI Analytics
COMING SOON
Outcome: Smarter Engagement and Retention Decisions
Query comprehensive player data using natural language to uncover actionable insights and generate proactive recommendations.
Unlocks insights across player data using natural language.
Turn comprehensive player data into instant, actionable insights.
Helps teams identify churn risk, monetization and engagement opportunity.
Trigger highly targeted, proactive player retention campaigns effortlessly.
Engage AI removes the dependency on dashboards and analysts, so any team can ask questions and act.
Player Centric AI Agents
Care AI
Engage AI
Community AI
Guard AI
Technology
Built on a Unified Platform Foundation
Helpshift AI Agents run on the same foundation that powers messaging, identity, automation, and human services.
- User Hub with unified player identities and attributes
- In-game messaging and SDKs across platforms
- Workflow automation and routing
- Knowledge sources and historical context
Because AI operates on this shared foundation, every response and action is contextual, consistent, and auditable.
Human Services
Collaborating with Human Expertise
Helpshift AI is designed to work alongside human expertise. We provide both the specialized services to manage your AI and the tools to empower your team.
- AI Architects: configure and optimize your AI Agents to ensure maximum business ROI.
- Human-in-the-Loop Oversight: Your team can monitor AI conversations in real time and take over any interaction at any time.
- AI Agent Copilot: Empower support agents with an AI assistant that provides conversation summaries, sentiment analysis, and context-aware response drafting to accelerate resolution speed.
- Multilingual: Break global barriers with built-in machine translation, allowing your teams to support players in 150+ languages with a consistent tone.
AI You Can Trust in
High-Stakes Player Moments
AI assists where it scales. Humans remain in control where judgment matters.
Brand-safe grounding in approved knowledge.
Configurable guardrails
Transparent decision paths for auditing and compliance.
Data Privacy – Automatic PII Masking and Full Privacy Handling. Compliant with regulations like GDPR and COPPA.
Purpose built for Gaming. Integrated by Design.
- Role-Based Agents: Each agent is purpose-built for a specific business outcome—from resolution to policy compliance.
- Unified Foundation: AI integrates with the same data and messaging layer used by your support and engagement teams.
- Human-Centric Design: Engineered to work with human expertise, augmenting experts rather than replacing them.
- Context-Aware: Deeply integrated with in-game technology to understand player history and intent.
Tech
A unified, gaming-native foundation that provides the essential infrastructure to engage players without breaking immersion.
Human Services
Deliver the empathy, judgment, and strategic oversight required for your most high-stakes player moments.
Step Into the Future of AI-Native Player Engagement
Discover how Helpshift’s Outcome driven AI Agents can transform your support, community, and retention operations.