Introduction As one of the first financial technology companies in Brazil, PagueVeloz wanted to find a way to automate their support queries, ultimately improving their customer success capabilities and internal efficiency. They knew they needed to offer more support for their valued customers, but they struggled to find the necessary bandwidth amid a growing segment…
[SUCCESS STORY] How PagueVeloz Improved CSAT by 13% While Handling a 173% Increase in Ticket Volume
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