Resources

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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Resources

The Beginner's Guide to Customer Service Bots

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Resources

Opus Research: In the Post-Telephone World, it is all about Conversational Messaging

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Customer Story Video

VCA Care Club + Helpshift: Connecting Pet Owners with Veterinarians 24/7

Webinar

Why Brands Like Amazon Are Using “Dumb” Bots For Smart Service

eBook

The Beginner’s Guide to Customer Service Bots

Case Study

How Zynga Support Handles 185% More Tickets with Helpshift

Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

Whitepaper

Opus Research: In the Post-Telephone World, it is all about Conversational Messaging

Webinar

How to Build a True Conversational Messaging Platform

eBook

The Beginner’s Guide to Conversational Messaging

Customer Story Video

How MobilityWare Supports 25 Million Players with Helpshift

Infographic

6 Steps to Get Started with Messaging-Based Customer Service

Whitepaper

Forrester Report: Prove the ROI of Your Digital Service Channels

Case Study

How Brazil’s Neon Pagamentos is Pioneering Modern Banking with Conversational Messaging

eBook

Omnichannel is Dead: Long Live Conversations

Webinar

Omnichannel is Dead — It’s Time to Embrace the Era of Conversations

Case Study

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

Webinar

An Introduction to SensAI

eBook

The New World of Customer Service Automation

Customer Story Video

How Next Games Benefits from Helpshift’s AI-Powered Customer Service Platform

Infographic

How Many Times Have You Used AI Today?

eBook

Assessment: How Sophisticated is Your Customer Service Strategy?

Case Study

Family Matters: The Chatbooks Strategy to Personalizing Support at Scale

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