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Customer Service Trends & Insights

Game Changers
4 min read

5 Tips for Keeping Players in the Game

We recently held a Game Changers Circle with over a dozen support experts from leading brands in gaming like Melsoft, Playdemic, Gram Games, Hutch Games, and Wooga. Our goal for this round table was to learn from the smart people in the gaming support trenches around the world. We tackled strategies for supporting players, how…

Master a Game Launch Like a Fruit Ninja
3 min read

What You Missed from the Halfbrick “Master a Game Launch Like a Fruit Ninja” Webinar

What You Missed from the “Bot or Not” Webinar with Brex Banner Image
4 min read

What You Missed from the “Bot or Not” Webinar with Brex

Frictionless Mobile Support with Metromile, Visible and Wealthsimple
2 min read

What You Missed from the “Frictionless Mobile Support Experiences” Webinar

Mobile Revolutionary: Madison Annibale
4 min read

Mobile Revolutionary: Madison Annibale, Customer Support Lead, Halfbrick

Helpshift winning Live Chat Proddy award - Image showing Head of Customer Service, Head of Product, and Help Bot holding first place award trophy
2 min read

Helpshift Plays to Win with Best Live Chat

Ben Terrill of Brex
5 min read

Mobile Revolutionary: Ben Terrill, Director of Customer Experience, Brex

Helpshift SOC2
2 min read

Managing SOC2 Compliance Risk with Helpshift

HELP_HIPAA_Blog_Image_L1R2
3 min read

Managing HIPAA Compliance Risk with Helpshift

Helping Your Business
9 min read

Customer Service Chatbot – Designed to Help Your Business

fintech
5 min read

How Fintechs Keep Costs Down While Raising Up Customer Experience

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