Customer Service Trends & Insights

Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different in the finance industry. Research…

In today’s fast-paced digital age, gaming companies need to provide exceptional player service to remain competitive. One of the biggest challenges faced by player support teams is reducing player effort…

Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to attract the attention of new…

For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be discouraged from using a particular…

While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with how to interact with them….

It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull out all the stops to…

Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion apps were downloaded in 2020….

Do you remember when the only form of customer support was either in person or via telesupport that came with hours upon hours of waiting? That seems like the Stone…

App Store Optimization is one of the most critical marketing strategies to sustainably grow an app’s monthly active user count. ASO ensures that your app ranks at the top of…