Customer Service Trends & Insights

It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull out all the stops to…

Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion apps were downloaded in 2020….

Do you remember when the only form of customer support was either in person or via telesupport that came with hours upon hours of waiting? That seems like the Stone…

App Store Optimization is one of the most critical marketing strategies to sustainably grow an app’s monthly active user count. ASO ensures that your app ranks at the top of…

App feedback is essential in all app building because it is important to create an app your users will love and prevent churn. Companies such as unitQ are leading the…

Did you know that a great app rating is critical for an app’s longevity?  A rating or bad reviews can make or break a user acquisition strategy. We’ve put together…

Automated customer support — a technology that can automatically resolve certain issues for users, is widely used across industries and businesses. Its purpose is to reduce the rising costs and…

In this tribute to the Mobile Gaming industry, we will deep dive into the reasons why publishers of all app types including fintech, retail, food & drink, lifestyle, and education…