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October 2018

Let Agents and Bots Play to Their Strengths: A Product Manager’s Perspective

eBook

The Beginner’s Guide to Customer Service Bots

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Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

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October 2018

October Success Spotlight: Getting Started with Custom Bots

October 2018

Make this Holiday Travel Season the Jolliest Time of Year For Your CX Team with Bots

September 2018

Dreamforce Spotlight: How BBVA Unifies the Customer Experience with a Digital-First Approach

September 2018

Build Your Own Bots: Meet Helpshift at Dreamforce

September 2018

‘Tis [almost] the Season: Prepare Your CX Team for the Holiday Madness with Bots

September 2018

The New Imperative of AI-Powered Issue Classification: Why We Created Helpshift Predict

September 2018

September Success Spotlight: Next Steps After Implementing AI for Issue Classification

August 2018

Helpshift CEO Linda Crawford on the “Marriage between Humans and AI”

August 2018

The Beginner’s Guide to Bots is Here!

August 2018

Getting in Sync with your Customers: What’s the Difference between Synchronous and Asynchronous Communication

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