January 2019

Top 3 CX Lessons From The Travel Industry: How the DFW Airport Serves 69M+ Passengers in Real Time

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Toolkit

2019 Customer Service Toolkit

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Case Study

Not Another Live Chat: How AI, Bots, and Messaging Transformed Customer Service for Moviegoers

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January 2019

January Success Spotlight: Revamping Your Operations with Automation in Mind

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January 2019

MoviePass Transforms Customer Service Experience with Helpshift’s Asynchronous Messaging and Bots

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January 2019

Web Chat 2.0: Behind the Scenes of Creating Fully Asynchronous Web Messaging Capabilities

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December 2018

Interview: Lead Data Scientist Discusses Approach To Building an In-House AI Team at Helpshift

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December 2018

What Companies Can Learn From Netflix’s Record Breaking Month on Mobile

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December 2018

The Only Tree You Need This Year is a Decision Tree: How to Leverage Bots During the Holidays

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December 2018

December Success Spotlight: Why You Should Rethink your ‘Live Webchat’

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November 2018

Introducing the 2019 Customer Service Toolkit: Your Go-To Resource for Leveling Up Your Support Organization

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November 2018

Why We Need a New IQ Test In Today’s AI-Powered World

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November 2018

Best Project Management Tools for Empowering your Support Teams

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