Customer Service Trends & Insights

Customer Service

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Customers remember how you treat them, not just what you sell them.  In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction

Customer Service

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Customers remember how you treat them, not just what you sell them.  In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction

AI Agent

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The corporate hallways are humming with AI talk. “Agents” this and “Copilots” that — but wait, aren’t they the same thing in different packaging? Not

AI Agent

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Support burnout is real. Behind every support chat sits a human juggling multiple conversations, squinting at long message threads, hunting for answers they’ve written multiple

Customer Service

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A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,

Customer Service

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What is After Sales Service? After-sales service is a critical component of the customer experience that goes far beyond the point of purchase. It’s the

Customer ServiceUser Retention

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Imagine you’re deep into a boss battle in your favorite game—your fingers flying over the controls as you dodge enemy attacks and strategize your next

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