3 min read
How Self-Service Automation Elevates the Customer Experience
Consumers increasingly prefer to solve their own problems whenever possible. Brands like Starbucks, Lyft, Uber, Fandango, and Airbnb that allow self-service within apps have trained us to go out and get the services we want, when we want them. Time of day doesn’t matter, and we don’t have to endure small talk to get to…
