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Customer Service Trends & Insights

Helpshift winning Live Chat Proddy award - Image showing Head of Customer Service, Head of Product, and Help Bot holding first place award trophy
2 min read

Helpshift Plays to Win with Best Live Chat

Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of over a million product professionals. These are the people behind #ProductCon, the largest product management conference in the world, and the annual Proddy Awards, a roundup of the best digital…

Mobile Revolutionary: Madison Annibale
4 min read

Mobile Revolutionary: Madison Annibale, Customer Support Lead, Halfbrick

Ben Terrill of Brex
5 min read

Mobile Revolutionary: Ben Terrill, Director of Customer Experience, Brex

Helpshift SOC2
2 min read

Managing SOC2 Compliance Risk with Helpshift

HELP_HIPAA_Blog_Image_L1R2
3 min read

Managing HIPAA Compliance Risk with Helpshift

Helping Your Business
9 min read

Customer Service Chatbot – Designed to Help Your Business

fintech
5 min read

How Fintechs Keep Costs Down While Raising Up Customer Experience

MBa in Automation Roadshow
4 min read

Takeaways from the MBA in Automation Virtual Roadshow

self service
10 min read

Customer self-service: Empower your customers to help themselves

agent post-covid
7 min read

Life after COVID: How to Prepare Your Agents For The Months Ahead

D2C
4 min read

The Integral Role of Customer Service in Making a D2C Model Work

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