6 min read
How Bots And AI Are Blowing Away Traditional Customer Service ROI Measures
As a customer service leader, you’re likely aware of the longstanding, standard measures of customer service ROI — CSAT score, customer LTV, and cost per contact. Yet, what’s different in those measures as we approach 2020 are the values you should expect to achieve around each. They should be going up, and yet there’s little…
