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August 2018

Take a Deep Dive with Opus Research into Conversations, Messaging and Engagement

eBook

The Beginner’s Guide to Conversational Messaging

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Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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August 2018

Why Messaging is the Only Support Channel that Aligns with Today’s On-the-Go Lifestyle

August 2018

Helpshift Hosts Support Industry Luminaries in LA: Top Conversation Takeaways

August 2018

August Success Spotlight: Embracing AI for Issue Classification

July 2018

Stop Kicking the Can and Get Started with Messaging-Based Customer Service

July 2018

3 Key Reasons To Prioritize Messaging Over Email

July 2018

July Success Spotlight: Breaking Down Answer Bot

July 2018

New Forrester Report: Five Methods For Measuring Call Deflection From Experiences That Begin With Digital

July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

July 2018

Meet the Helpshift Team in Los Angeles at the SensAI Social!

July 2018

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

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