
Revolutionizing Customer Service with AI
Welcome to the future of business where technology is transforming the way companies interact with their customers. In this dynamic landscape, one technology stands out: Artificial Intelligence. You might have…

Practical AI: Transforming Customer Support Strategy
In the realm of modern business, a transformative technology is taking center stage: Artificial Intelligence (AI). Once considered a futuristic concept, AI has seamlessly integrated itself into a wide array…

What Are Virtual Agents in AI, And How Do They Work?
Have you ever interacted with a chatbot or a virtual assistant? You may have asked Siri to play your favorite song or talked with a customer service bot to resolve…

Introducing – Player: Engage Podcast
We have been at the edge of our seats waiting to introduce you to our new podcast, Player: Engage, brought to you by Helpshift and Keywords Studios. Player: Engage is…

Embracing a Customer-Centric Approach: Strategies for Exceptional Support Experiences
As the customer support industry evolves, it is crucial to adapt and cater to the changing demands of customers. Our core focus at Helpshift is delivering outstanding user experiences and…

How is Automation evolving the Finance Industry?
Businesses across every industry are constantly looking for opportunities to leverage automation to improve their workflow and boost productivity. Unsurprisingly, the narrative is no different in the finance industry. Research…

Unlocking the Power of QR Codes: How Helpshift’s QR Code for Console Can Enhance Your Player Support Experience
In today’s fast-paced digital age, gaming companies need to provide exceptional player service to remain competitive. One of the biggest challenges faced by player support teams is reducing player effort…

An Introduction to Leveraging AI in Customer Service
Customer service has never been more important. Today’s customers are becoming ever more discerning, and brands are having to do more than ever before to attract the attention of new…

The Uses and Benefits of AI Chatbots
For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be discouraged from using a particular…

Console Gaming’s Latest Hero: The QR Code
While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with how to interact with them….