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3 min read

“Mobile Game Immersion: How to Keep Players Engaged” Webinar Recap

2020 was rough, but there was a shiny silver lining for the gaming industry: a dramatic spike in mobile activity.  In this webinar, Unity Technologies, Helpshift, and Backtrace, discuss best practices for keeping new and established users happy and immersed in play by proactively identifying in-game problems and implementing quicker fixes. For real-world context, Madison…

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“The True Cost of Player Support” Webinar Recap

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5 Tips for Keeping Players in the Game

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“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap

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“Custom Bots and External APIs: How to Improve Support Conversations with Data” Webinar Recap

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3 Ways to Gauge Whether Your Customers Are Truly Happy

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“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap

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Employee Spotlight: Tim Dien

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“It’s All About a Bot: Reaping the Rewards of Automation” Recap

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“The Data-Driven Journey from Email to Automation” Recap

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Employee Spotlight: Tanya Gupta

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“The Magic Numbers Behind Great Player Experiences” Recap

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