July 2018

3 Key Reasons To Prioritize Messaging Over Email

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June 2018

Omnichannel is Dead: Long Live Conversations

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Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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July 2018

July Success Spotlight: Breaking Down Answer Bot

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July 2018

New Forrester Report: Five Methods For Measuring Call Deflection From Experiences That Begin With Digital

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July 2018

Imagine the Possibilities: 5 Custom Bot Use Cases

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July 2018

Meet the Helpshift Team in Los Angeles at the SensAI Social!

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July 2018

The Chatbot Hype is Over, But Chatbots Are Just Getting Started

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June 2018

Is ‘Personalized Automation’ an Oxymoron? Not in Customer Service.

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June 2018

7 Customer Service Platform Capabilities to Supercharge Apple Business Chat

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June 2018

June Success Spotlight: Using Bots to Improve your Overall Support Experience

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June 2018

Get Ready! Apple Business Chat is Making its Debut

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June 2018

Don’t Wait For Your Customers To Come To You for Help. Be Proactive.

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