One Foundation.
Every Platform. Zero Friction
Tech Pillar
The industry’s only gaming-native technology solution built for the complexity of modern games. Helpshift unifies in-game SDKs for mobile, web, and PC, patented QR-based access for console, and best-in-class partner technology into a single identity-driven layer that powers Support, Engagement, Trust & Safety, and Community — without breaking immersion.
In-Game Technology That Adapts to How Games Are Built and Played
Don’t force players to leave the game to get help or receive updates. Helpshift’s high-performance technology is designed to keep players immersed with industry-leading SDKs:
Platform
iOS
Android
PC
Web
Console
Supported Engines & Frameworks
- Unity
- Unreal Engine
- Cocos
- Xamarin
- React Native
- Native Android/iOS
Unity
Verified Solution
(Mobile, PC & Web)
In-Game Support
Solutions Powered
Support
Trust & Safety
Deliver support and safety interactions without pulling players out of the game.
- Native in-game messaging UI embedded into gameplay
- Searchable FAQs and self-service flows
- Seamless escalation from AI Agents to Human Agents
- In-game reporting and escalation for Trust & Safety
- Persistent conversation history tied to the player
- Zero context loss
Mobile
Proactive Engagement
Solutions Powered
Engagement
Proactive Engagement uses the same core SDK foundation, optimized for mobile-first (re)engagement moments.
- Context-aware in-game messages during gameplay
- Personalized push notifications to bring players back
- Targeted outreach triggered by player behavior and operational signals
- Available on mobile platforms, where push and in-app messaging drive the greatest impact.
The Console Experience Frictionless Access
Solutions Powered
Support
Supporting console players presents unique challenges. Helpshift removes friction with experiences that eliminate the need for painful controller-based input. The mobile handoff carries full game, device, and account context — ensuring AI and Human Agents can resolve issues faster and more accurately
Instant
Mobile Handoff
When a console player needs help, they’re presented with a secure link or dynamic QR code that instantly moves the conversation to their mobile device.
- Faster typing and richer interactions
- Immediate continuity and full context
- No repeated explanations
Operational Support and Moderation on Discord
Solutions Powered
- Support
- Community
- Trust & Safety
Your players don’t live exclusively inside the game. Helpshift meets them where they socialize, without fragmenting operations.
Support Bot
Enable players to start and complete support journeys directly within Discord, with automation, guided flows, and seamless escalation to human agents
Moderation Bot (Partner)
Integrate partner-powered AI moderation to monitor and act on harmful behavior in real time, supported by human review workflows
The Shared Foundation Behind Every Solution
Channels
In-game, web, Discord, email, and social — unified in one system
Messaging Infrastructure
Scalable, asynchronous messaging built for gaming volumes
User Hub
Unified player identity with history, engagement, and context
Data Foundation
Structured data powering automation, routing, and insights
Knowledge Sources
Centralized content for AI, agents, and self-service
Multilingual
Global language coverage with built-in machine translation
Workzones
Role-based operational environments for different teams
Built for Games Player Centric
Most platforms were built for the web and “adapted” for gaming. Helpshift was built for gaming first to ensure engagement never costs you immersion.
In-Game First, Not Dashboard First
Engagement happens where players live—inside the game. No external inboxes or web forms; just seamless, native communication that protects the player experience.
One Foundation, Not Fragmented Tools
Support, Engagement, Safety, and Community all run on a single underlying platform. Teams operate from a shared source of truth, ensuring that player context is never lost.
Gaming-Native Scale
Built for the volatility of live ops. Whether it’s a global AAA launch or a live incident spike, our architecture handles billions of interactions without sacrificing game performance.
A Platform, Not Just a Channel
Helpshift isn’t just a chat tool. It’s a unified platform orchestrating in-game SDKs, patented Console QR technology, and Discord automation in one place.
Helpshift matches how games are built, how players behave, and how your teams actually operate—all in one platform.
Designed for AI-Human Orchestration
Our tech is the connective tissue that allows AI Agents to manage scale while ensuring human experts have the data to apply critical judgment and empathy.
AI
Specialized, outcome-driven AI agents that deliver measurable business outcomes at scale across the player lifecycle.
Human Services
Deliver the empathy, judgment, and strategic oversight required for your most high-stakes player moments.
Foundational Trust. Built-in Compliance.
Discover how Helpshift’s gaming-native technology supports millions of player interactions annually, without compromising performance or immersion.