Boost Agent Efficiency with a Unified Workspace
Discover the ultimate workspace where support comes together. Built for efficiency, our centralized agent workspace streamlines operations and enables seamless management within one powerful platform.
AI Agent Copilot
Resolve Issues 43% Faster with AI Assistant Built to Maximize Agent Productivity
Our AI-enhanced workspace is designed to elevate every interaction, ensuring agents are equipped to provide more impactful, empathetic customer service.
AI Sentiment
Understand Customer Sentiment in Real-Time
Identify customer emotions in real-time to prioritize critical issues, personalize interactions, and optimize agent performance.
AI Summary
Resolve Issues Faster with AI Summaries
AI-generated summaries eliminate manual ticket reviews, streamline agent handovers, and help agents quickly understand and resolve complex issues.
AI Compose
Create Flawless Responses Instantly
Generate clear, polished messages by adjusting tone, fixing errors, and adding context for more effective communication.
AI Reply
Quick, Accurate Support with AI Responses
Reduce agent workload with instant, context-aware responses while maintaining accuracy and speeding up customer issue resolution.
Streamline
Enhance Collaboration and Improve Customer Conversations
Leverage Helpshift’s integrated Messaging capability for dynamic live and asynchronous interactions with customers, facilitating context-rich conversations and smooth collaboration among agents for exceptional support delivery.
Live & Async Messaging
Offer flexible, real-time or delayed communication to match customer preferences and availability.
Team Collaboration
Work together seamlessly with other agents to resolve customer issues efficiently and effectively.
Enhance Communication with Multilingual Support
Break down language barriers and provide seamless customer support with our Agent Workspace’s built-in machine translation feature. Communicate effortlessly with customers from around the world, ensuring a smooth and efficient support experience.
Queue Management
Flexible Queues for High-Performance Support Teams
Our sophisticated queue management system empowers your support team with the flexibility and efficiency needed to excel. Designed to simplify the support process, it enhances both agent performance and customer satisfaction.
Smart Auto-Assignment
Leverage automations for intelligent issue distribution to groups, incorporating backlog management for streamlined support operations.
Protected Queues
Safeguards sensitive information by enforcing access control, facilitating the focused handling of critical cases, and adhering to privacy and security regulations.
Real-Time Operations Monitoring
Enables live monitoring of queue and team performance, allowing for immediate resource reallocation and coverage adjustments to maintain optimal support flow.
Advanced Analytics
Gain insights into support operations with Advanced Analytics. Get a comprehensive dashboard of essential KPIs for an overview of support activities. Evaluate self-help effectiveness and agent performance with case and system metrics. Seamless integration with external tools enhances data analysis capabilities.
Real-Time Dashboard
Get immediate visibility into queue activities, team dynamics, and agent metrics. Proactively manage resources and ensure consistent performance with features like queue monitoring and activity tracking.
Seamless Integration
Enhance your analytical capabilities with API integrations, connecting seamlessly with external tools for expanded data analysis.
Human Support Agents
Augment Your Customer Support with Our Expert Agents
Our professional customer support agents are available 24/7 to provide world-class assistance, designed specifically for businesses that want to deliver unparalleled customer satisfaction and efficiency.
Unparalleled Global Coverage
Delivering personalized and respectful support in over 150 languages across all time zones.
Always-on Availability
Guarantee uninterrupted service with our dedicated team available 24/7, all year round.
Seamless Brand Integration
Our agents resonate your brand voice, offering an authentic and consistent experience to your customers.
Scalability that Matches Your Growth
Expand and adapt customer support in tandem with your business needs and aspirations.
Proven Success
See What Our Customers Achieve
AI-Powered Workspace for Exceptional Support
Streamline your support operations and empower your agents with Helpshift’s intuitive Agent Workspace. Increase productivity and deliver exceptional customer experiences.