AI-Ready Knowledge Base Purpose-Built for accurate, Compliant Self-Service At Scale.
Powered by Self-Help AI, a self-service hub that doesn’t just answer questions—it prevents them
Your 24/7 Automated Support Assistant
Customers prefer to self-serve. Make it easy for them with a modern help center where they can find reliable answers and guidance anytime.
Single source of truth for Customers, Agents, & AI
Unify information and empower everyone with instant access to FAQs, resources, and essential details in one central hub.
Effortless content management
Centralize your knowledge, publish with ease, and keep content up-to-date in real-time.
Conversational Support on Standby
With messaging in every article, your customers can easily start a chat for more help whenever needed.
Create Multilingual Articles for your Global Users with a Single Click
Bridge language barriers effortlessly with Helpshift’s Language AI.Translate your articles into multiple languages with a single click.Embrace a truly global presence without the intricacies of manualtranslation.
Efficient
Actionable Insights That Drive Improvement
Customers prefer to self-serve. Make it easy for them with a modern help center where they can find reliable answers and guidance anytime.
Engagement
Insights
Discover how customers engage with your Help Center, identifying popular content and user trends.
Article Effectiveness Metrics
Measure the impact of your articles on customer satisfaction and support resolution, guiding content improvements.
Search Term
Tracking
Uncover what your customers are looking for, enabling targeted content optimization.
- Care AI
Your Always-On, In-Game AI Resolution Engine
Care AI turns your Help Center into an in-game resolution engine, delivering accurate, compliant answers grounded entirely in studio-approved knowledge.
Always Up to Date
As your Help Center evolves, Care AI continuously adapts-using the latest articles and updates to improve resolution quality without manual retraining.
Controlled and Compliant AI
Knowledge defines exactly what Care AI is allowed to reference, ensuring safe, consistent responses that meet studio and compliance standards
Enhance Your Help Center with These Powerful Features
Customizable Branding
Tailor your Help Center to echo your brand's unique voice and style.
Proactive Feedback Mechanism
Continuously improve with insights directly from your users.
SEO-Optimized Content
Craft content that ranks higher on search engines.
Smart FAQs
Context-aware assistance embedded within articles allows users to quickly resolve issues or effortlessly initiate relevant conversations.
Rich FAQ Editor
Create, edit, and publish rich FAQs with ease.
Featured Articles
Highlight popular articles dynamically curated from the most viewed content, giving users quick access to the information they need the most.
Announcements
Show important announcements to some or all of your end-users simultaneously.
Announcements
Show important announcements to some or all of your end-users simultaneously.
Proven Success
See What Our Customers Achieve
Elevate your support. Effortlessly.
Frustrated with high support costs and multilingual customer needs?
Our AI-powered help center delivers instant, personalized solutions inmultiple languages, reducing tickets, boosting satisfaction, and freeingyour team to focus on strategic initiatives.