Resources

Benchmark Report: Transforming the Digital Customer Service Experience within the Enterprise

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Resources

Get In Sync With Your Customers: A Primer to Asynchronous Communication And How It Benefits Customer Service

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Resources

Master Your Customer Service Digital Strategy in 2019

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Webinar

Riding the AI Wave in Customer Service with Forrester Research

Case Study

How Customer Service Excellence Promotes Player Engagement within FoxNext Games’ MARVEL Strike Force

eBook

The Beginner’s Guide to Customer Service Bots for Travel and Hospitality

Customer Story Video

VCA Care Club + Helpshift: Connecting Pet Owners with Veterinarians 24/7

Webinar

Why Brands Like Amazon Are Using “Dumb” Bots For Smart Service

eBook

The Beginner’s Guide to Customer Service Bots

Case Study

How Zynga Support Handles 185% More Tickets with Helpshift

Case Study

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

Whitepaper

Opus Research: In the Post-Telephone World, it is all about Conversational Messaging

Webinar

How to Build a True Conversational Messaging Platform

eBook

The Beginner’s Guide to Conversational Messaging

Customer Story Video

How MobilityWare Supports 25 Million Players with Helpshift

Infographic

6 Steps to Get Started with Messaging-Based Customer Service

Case Study

How Brazil’s Neon Pagamentos is Pioneering Modern Banking with Conversational Messaging

eBook

Omnichannel is Dead: Long Live Conversations

Webinar

Omnichannel is Dead — It’s Time to Embrace the Era of Conversations

Case Study

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

Webinar

An Introduction to SensAI

eBook

The New World of Customer Service Automation

Customer Story Video

How Next Games Benefits from Helpshift’s AI-Powered Customer Service Platform

Infographic

How Many Times Have You Used AI Today?

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customer service toolkit

Toolkit

Everything you need to help your support team succeed in 2019

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