Resources

2019 Customer Service Toolkit

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Resources

How Microsoft’s Outlook on User Feedback Creates Happier Customers at a Dramatically Reduced Cost

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Resources

Creating Bots to Optimize your Messaging-Based Customer Service

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Webinar

Omnichannel is Dead — It’s Time to Embrace the Era of Conversations

Case Study

VCA’s Data Rich Live Messaging Provides Pet Owners with Unprecedented Care

Webinar

An Introduction to SensAI

eBook

The New World of Customer Service Automation

Customer Story Video

How Next Games Benefits from Helpshift’s AI-Powered Customer Service Platform

Infographic

How Many Times Have You Used AI Today?

eBook

Assessment: How Sophisticated is Your Customer Service Strategy?

Case Study

Family Matters: The Chatbooks Strategy to Personalizing Support at Scale

Webinar

Forming a Seamless Partnership with AI

Customer Story Video

Chatbooks’ 100% Happiness Guarantee

Toolkit

2018 Customer Success Toolkit

Whitepaper

How Customer Service Leaders Can Thrive Alongside Artificial Intelligence

eBook

How to Streamline and Scale Customer Support with AI

Webinar

Customer Success in 2018

Webinar

AI + Chatbots

Infographic

When We Love Chatbots

Case Study

Mobile Marketplace for Wine Sets High Bar for Service

Customer Story Video

Vivino’s Recipe for Orchestrating a Successful Global Support Strategy

Case Study

Frictionless Customer Service: How MoneyLion Securely Supports 1.5 Million Users

Case Study

Playdemic’s Secret Sauce To App Store Top 20

Case Study

How Intuitive In-App Chat Boosts Guest Loyalty For Asia’s Fastest Growing Hotel Chain

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customer service toolkit

Toolkit

Everything you need to help your support team succeed in 2019

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