EFFECTIVE DATE: DECEMBER 26, 2019

PLEASE READ THIS CCPA ADDENDUM (“CCPA ADDENDUM”) CAREFULLY BEFORE USING THE SOFTWARE OR SERVICES OFFERED BY HELPSHIFT, INC. (“HELPSHIFT” OR “SERVICE PROVIDER”). THIS CCPA ADDENDUM SHALL APPLY TO THE EXTENT CUSTOMER IS A BUSINESS THAT IS SUBJECT TO THE CCPA (DEFINED BELOW). YOU OR THE ENTITY YOU REPRESENT AGREE THAT YOU HAVE READ AND ACCEPT THE TERMS IN THIS CCPA ADDENDUM, WHICH SUPPLEMENT HELPSHIFT’S TERMS OF SERVICE AT https://www.helpshift.com/terms/ OR THE ENTERPRISE TERMS ENTERED INTO BY AND BETWEEN YOU AND HELPSHIFT (IN EACH CASE, THE “AGREEMENT”). IF YOU ARE ACCESSING THE SERVICES ON BEHALF OF YOUR EMPLOYER, YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO AGREE TO THIS CCPA ADDENDUM ON ITS BEHALF AND THE RIGHT TO BIND YOUR EMPLOYER THERETO. IF EITHER YOU OR YOUR EMPLOYER DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS CCPA ADDENDUM, YOU HAVE NO RIGHT TO USE HELPSHIFT’S SERVICES AND MUST NAVIGATE AWAY FROM THIS PAGE.

This CCPA Addendum supplements the Agreement only when and to the extent that a user of Helpshift’s Services provides Helpshift with personal information that is subject to the CCPA.  Any terms not defined in this CCPA Addendum shall have the meaning set forth in the Agreement. In the event of a conflict between the terms and conditions of this CCPA Addendum and the Agreement, the terms and conditions of this CCPA Addendum shall supersede and control. 

The parties acknowledge and agree that Helpshift is a service provider for the purposes of the California Consumer Privacy Act (“CCPA”) and is receiving personal information from Customer pursuant to the Agreement for a business purpose. Helpshift shall not sell any such personal information. Helpshift shall not retain, use or disclose any personal information provided by Customer pursuant to the Agreement except as necessary for the specific purpose of performing the services for Customer pursuant to the Agreement, or otherwise as set forth in the Agreement or as permitted by the CCPA.  Helpshift shall, at no additional cost, provide tools and product features to Customer that are designed to assist Customer in responding to consumer requests for information, access, rectification, erasure, restriction, portability, objection, do not sell, deletion, and any other similar requests without requiring further assistance from Helpshift. The terms “personal information,” “service provider,” “sale,” and “sell” are as defined in Section 1798.140 of the CCPA. Helpshift certifies that it understands the restrictions of this paragraph.