Ridding the world of bad customer service.

Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for efficient resolution.

In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. With over 70 studios in 24 countries strategically located in Asia, Australia, the Americas and Europe, Keywords Studios provides integrated art creation, marketing services, game development, testing, localization, audio and player support services across more than 50 languages and 16 games platforms. Since Joining Keywords Studios, we are now able to enable Helpshift customers with a complete end-to-end consumer engagement offering including customer support, trust & safety moderation, and community management.

Helpshift takes today’s consumer preferences for communication to heart.

Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.

Our Values

Wow the Customer

We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.

Take Ownership

We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.

Be Transparent

We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions.

Humility in Excellence

We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.

Respect & Empower

We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.

Join our rapidly growing team