Company Overview

Customer Service is in our DNA

It takes remarkable people to make a remarkable platform

About us

Helpshift bridges the disconnect between conventional customer service channels like email and phone support and a growing consumer base that lives in a mobile-first, messaging-based world.

We’ve harnessed the power of artificial intelligence to cater to today’s on-demand consumer expectations— with instant support that helps agents succeed— creating happier customers in the process.

What we’ve built

Consumers today have a strong preference for messaging as their primary mode of communication. We’ve designed our intelligent customer service platform around providing the most seamless digital messaging experience on web and mobile.

Our complete and versatile platform make us a one-stop-shop for all customer service needs so companies can care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.


people helped every month


(YES, 2 Billion)

devices have Helpshift installed

Meet our leadership team


Helpshift is backed by some of Silicon Valley’s leading investment firms



Join our rapidly growing team