Ridding the world of bad customer service
Helpshift, a subsidiary of Keywords Studios, is a consumer-first digital support platform that provides an efficient, personalized, modern support journey. Conversational AI, machine language translation, automation, and segmentation quickly resolve consumer problems across immersive channels like mobile apps, gaming consoles, and XR experiences in 150+ languages. Get your consumers back online faster with over 50% automation for efficient resolution.
Helpshift takes today’s consumer preferences for communication to heart.
Consumers care first and foremost about having their time valued by brands. Our complete and versatile customer service solution makes us a one-stop-shop for brands to care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.
Our Values
Wow the Customer
We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.
Take Ownership
We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.
Be Transparent
We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions.
Humility in Excellence
We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.
Respect & Empower
We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.