Company Overview

Customer Service is in our DNA

It takes remarkable people to make a remarkable platform


About us

Helpshift bridges the disconnect between conventional customer service channels like email and phone support and a growing consumer base that lives in a mobile-first, messaging-based world.

We’ve harnessed the power of artificial intelligence to cater to today’s on-demand consumer expectations — with instant support that helps agents succeed — creating happier customers in the process.


What we’ve built

Consumers today have a strong preference for messaging as their primary mode of communication. We’ve designed our intelligent customer service platform around providing B2C brands with the most seamless digital messaging experience on web and mobile.

Our complete and versatile platform makes us a one-stop-shop for all customer service needs so B2C companies can care for their customers more effectively and efficiently, while boosting customer satisfaction and engagement.



people helped every month



(YES, 2 Billion)

devices have Helpshift installed

Meet our leadership team


Helpshift is backed by some of Silicon Valley’s leading investment firms



salesforce ventures logo
microsoft ventures logo
intel capital logo
cisco invest logo
nexus venture partners logo
true ventures logo

Join our rapidly growing team