Helpshift Integrations
Integrate with Helpshift
Use Helpshift REST APIs to create support experiences tailored to your customers’ specific needs, create powerful integrations with your CRMs and other systems, and monitor and evaluate the performance of agents, teams, bots, FAQs and more.
Built for the modern global brand that seeks to seamlessly manage support across digital channels.
Facebok Helpshift’s Facebook integration allows brands to reach their customers even if they contact them through Facebook messenger. The full power of automations and bots can be leveraged to continue driving quick resolution and high customer satisfaction for engagements.
Twlio Brands can leverage Twilio to communicate with their end users over standard SMS or MMS channels.
PowerBI PowerBI enables brands to extend the capabilities of Helpshift’s out-of-box analytics dashboard by using Microsoft’s popular platform.
Mindful (formerly VHT) Provide your end users the ability to escalate to a variety of telephony platforms and provide the ability to schedule callbacks. Helpshift + Mindful allows you to provide additional channels to your user base while retaining the conversation throughout the journey.
Amazon Connect Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, artificial intelligence (AI), and bots to provide a frictionless, cross-channel experience to customers.
unitQ unitQ’s leading product quality monitoring platform helps businesses stay on top of product quality across all platforms, languages, and regions.
Appfollow Appfollow collects user review and app monitor and management, ASO for mobile apps and games.
KantanAI KantanAI is the most advanced neural translation technology in the world. Providing digital transformation of the customer experience operations and for support professionals to improve customer journeys, no matter the language.
Salesforce Manage your Helpshift Dashboard from directly within Salesforce. You can use the app to invite and assign Agents and Admins; sync FAQs, Issues, Custom Issue Fields, and tags; reply to Issues from within Salesforce; and more.
Zendesk Sync Issues and knowledge base in Helpshift to your Zendesk dashboard. This enables your Zendesk Agents to review and respond to Helpshift Issues as Zendesk tickets.
Discord Registered participants of an early access program (post-beta but pre-release) can set up two-way messaging between one Helpshift instance and any number of Discord™ servers.
Azure AD (SSO) Microsoft Azure Active Directory is a SAML based identity provider like OneLogin and Okta. It allows you to effectively manage access to your Helpshift Dashboard using a secure and scalable identity management system.
Okta (SSO) Okta SSO integration allows you to provide secure identity management for your support team using one of the most popular enterprise access management tools available on the market today.
OneLogin (SSO) Allows you to effectively manage access to your Helpshift Dashboard using a secure and scalable identity management system.
Trello Create new Trello boards or cards using information from a Helpshift Issue. This can be helpful for collaboration between your Product and Support teams.
JIRA Create a new JIRA ticket using information from a Helpshift Issue. This can be helpful for collaboration between your Product and Support teams.
Slack Set up custom Slack notifications for new Issues, and review Helpshift Issue details without having to leave the Slack console