Helpshift Integrations

Go-to market support for B2C services and technology organizations

Integrate with Helpshift
Use Helpshift REST APIs to create support experiences tailored to your customers’ specific needs, create powerful integrations with your CRMs and other systems, and monitor and evaluate the performance of agents, teams, bots, FAQs and more.

Brands can leverage Helpshift’s amazing Intelligent Mobile player experience with Kustomer’s modern customer service relationship management platform to provide a superior experience for their players and agents.
Brands with WhatsApp business accounts can use Helpshift to provide support to their end users who prefer to communicate over the WhatsApp platform.
Helpshift’s Facebook integration allows brands to reach their customers even if they contact them through Facebook messenger. The full power of automations and bots can be leveraged to continue driving quick resolution and high customer satisfaction for engagements.
Brands can leverage Twilio to communicate with their end users over standard SMS or MMS channels.
PowerBI enables brands to extend the capabilities of Helpshift’s out-of-box analytics dashboard by using Microsoft’s popular platform.
Provide your end users the ability to escalate to a variety of telephony platforms and provide the ability to schedule callbacks. Helpshift + Mindful allows you to provide additional channels to your user base while retaining the conversation throughout the journey.
Amazon Connect brings together the traditionally siloed channels of phone support and digital self-service with messaging, artificial intelligence (AI), and bots to provide a frictionless, cross-channel experience to customers.
unitQ’s leading product quality monitoring platform helps businesses stay on top of product quality across all platforms, languages, and regions.
Appfollow collects user review and app monitor and management, ASO for mobile apps and games.
Integrate Klaus with Helpshift to measurably improve your customer service quality. Internal feedback is a breeze with Klaus, so you can make every conversation better.
KantanAI is the most advanced neural translation technology in the world. Providing digital transformation of the customer experience operations and for support professionals to improve customer journeys, no matter the language.
Manage your Helpshift Dashboard from directly within Salesforce. You can use the app to invite and assign Agents and Admins; sync FAQs, Issues, Custom Issue Fields, and tags; reply to Issues from within Salesforce; and more.
Sync Issues and knowledge base in Helpshift to your Zendesk dashboard. This enables your Zendesk Agents to review and respond to Helpshift Issues as Zendesk tickets.
Registered participants of an early access program (post-beta but pre-release) can set up two-way messaging between one Helpshift instance and any number of Discord™ servers.
Microsoft Azure Active Directory is a SAML based identity provider like OneLogin and Okta. It allows you to effectively manage access to your Helpshift Dashboard using a secure and scalable identity management system.
Okta SSO integration allows you to provide secure identity management for your support team using one of the most popular enterprise access management tools available on the market today.
Allows you to effectively manage access to your Helpshift Dashboard using a secure and scalable identity management system.
Create new Trello boards or cards using information from a Helpshift Issue. This can be helpful for collaboration between your Product and Support teams.
Create a new JIRA ticket using information from a Helpshift Issue. This can be helpful for collaboration between your Product and Support teams.
Set up custom Slack notifications for new Issues, and review Helpshift Issue details without having to leave the Slack console

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