Reduce Tickets and Free Up Your Team

Equip your customers with instant answers and deflect common queries using our comprehensive self-serve solution.

Reduce Tickets


Empower Your Customers with Easy Access to Information

The Help Center is a comprehensive knowledge base that allows your customers to quickly find the information they need. With a user-friendly interface and powerful search capabilities, it’s never been easier for your customers to access the answers they’re looking for.

Reduce ticket

volume by 70%

Equip customers with instant answers, deflecting tickets and freeing up your team.

Improve Customer Satisfaction

Easily accessible, accurate information empowers customers, leading to higher CSAT.

Smart Intents

Effortless Issue Navigation for Your Users

Frustrated by users struggling to describe their issues? Helpshift’s Smart Intent menu empowers them to navigate support effortlessly. This AI-powered tool analyzes common queries and presents users with a menu of most common problems, saving time and frustration.

Faster Resolutions

Users self-select their issue, leading to quicker solutions.

Intuitive Navigation

A clear menu guides users to the right information.

Natural language processing

Adapts and refines intent menus based on user interactions.

Generative AI

Reduce unnecessary tickets with AI: Where Knowledge Meets Conversation

Transform your Help Center into a dynamic conversation hub with Helpshift’s Generative AI.

Intelligent Conversations

Drawing from a rich repository of articles, our AI understands and responds with the nuance and depth of a human.

Learn and Adapt

The AI continually learns from your knowledge base, providing ever-improving support.

Seamless Support Flow

Integrating with your Help Center, the AI ensures a consistent voice across all customer interactions, from self-service to live chat support.


Empower Your Customers to Self-Serve in Their Preferred Language

Enable your global customers to effortlessly find and utilize information in their preferred language, making the knowledge base instantly accessible. Advanced Intent AI interprets queries in the user’s native tongue with precision, guiding them directly to the solutions they need without the hurdle of language barriers.


From Self-Service to Guided Support

When self-service isn’t enough, Helpshift ensures users are never left without support. If answers aren’t found in the knowledge base and our Self Help AI can’t provide the necessary assistance, our system seamlessly escalates the experience from self-service to a guided journey.

Customer Success Stories

Discover how our customers have benefited from the Self Help Experience


Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency.

Vlad Oboronko

SYBO, Player Support Lead

Payment Shield

We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.

Liz Martin

Customer Advocacy Manager, Paymentshield

Red Planet

The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems

Pawinee Poonyopakorn

Digital Marketing Director, Red Planet

Reduce Your Ticket Volume with Intelligent Self-Service

Unlock Helpshift’s self-service to reduce ticket volume and improve customer satisfaction. Experience how our AI-driven self-service simplifies support, giving customers the power to resolve issues on their own.