The Future of Player Support for Console and PC Games

Integrate our patented support experience seamlessly into your game to enable real-time, efficient problem-solving without disrupting the immersive gaming experience.

The Future of Player

Current Landscape of Console Game Support

Players rated console as the worst platform for customer support
0 %
Players regularly experience frustration with player support for console games
0 %
Players would contact support more often if it were easier to access support on a console game 
0 %


Enhance Your Console Support Experience

Discover the benefits of integrating Helpshift’s patented support experience link and QR code into your Console games. Provide a seamless and secure support experience for your users.

Instant, Direct Support

With Helpshift’s innovative QR feature, help is just a scan away, bringing support directly to the player’s mobile device—without interrupting their gameplay.

Automated Efficiency

A staggering 70% of issues can be resolved fully automatically, with an additional 20% partly automated, freeing up human agents to tackle the more complex 10% of cases.

Context Aware

Carry relevant support context and user data from a console device to mobile support.


Enhance your PC support experience

Leverage advanced AI tools where customers are guided through issue resolution with personalized, real-time support, delivering an enriched and elevated PC gaming experience.

Seamless Integration

Uninterrupted gaming with immediate access to comprehensive support tools within the game environment.

Fully Customizable Experience

Designed to flawlessly integrate into any game’s interface, offering a seamless blend of support that feels like an extension of the game itself.

Real-Time Interactions

Engage players with AI chatbots and live support agents directly within the game environment.

Game-Changing Support Features

Our patented support solution brings together a host of powerful features designed to create a user-friendly, efficient, and seamless support experience for all your players.

Game-Changing Support Features

Integrated Help Center

Keep your players engaged and informed with in-game access to help articles and FAQs.

AI and Automation

Offer instant support and reduce wait times for your players with intelligent, conversational AI.

Customizable Interface

Tailor every aspect of the support experience to match your brand and keep the game's look and feel consistent.

Cross-Platform Consistency

Provide a uniform support experience across your gaming platforms.

Easy to Integrate

Quick and simple set-up that requires minimal input

Multi-Language Support

Break down language barriers and cater to a global gaming audience.

Player support agents

Augment Your Customer Support with Our Expert Agents

Our professional customer support agents are available 24/7 to provide world-class assistance, designed specifically for businesses that want to deliver unparalleled customer satisfaction and efficiency.

Player support agents

Unparalleled Global Coverage

Delivering personalized and respectful support in over 150 languages across all time zones.

Always-on Availability

Guarantee uninterrupted service with our dedicated team available 24/7, all year round.

Seamless Brand Integration

Our agents resonate your brand voice, offering an authentic and consistent experience to your customers.

Scalability that Matches Your Growth

Expand and adapt customer support in tandem with your business needs and aspirations.

Customer Success Stories

Discover how our customers have benefited from the Self Help Experience


Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency.

Vlad Oboronko

SYBO, Player Support Lead

Payment Shield

We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.

Liz Martin

Customer Advocacy Manager, Paymentshield

Red Planet

The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems

Pawinee Poonyopakorn

Digital Marketing Director, Red Planet

Enhance Your Gaming Experience

Discover how Helpshift’s Console and PC Experience can revolutionize your customer support for gaming. Schedule a demo or get in touch to learn more.

Enhance Your Gaming Experience​