To drive even greater resolution capability, administrators can now embed supported actions directly within the Care AI Agent’s General Instructions, enabling the agent to automatically escalate, tag, resolve, and perform other actions. This enhancement extends automation beyond use-case-specific workflows, increasing the agent’s flexibility to handle both general support requests and edge cases. As a result, critical situations such as VIP player frustration, repeated unresolved queries, and policy-driven interactions can be handled consistently and efficiently, while giving administrators greater flexibility and control over agent behavior.
Please refer to our help article for more information.
