The Helpshift Blog

Open most gaming support dashboards and you will see the same three numbers: ticket volume, average handle time, and a big deflection percentage. None of

Live-service gaming keeps setting revenue records, but the support math has gotten harder. Roughly 23% of players abandon a game after a single poor support

Your players do not care how many channels you support. They care about one conversation. Most omnichannel customer support platforms miss that, and they miss

The market is flooded with AI customer support agents. Almost none of them are built for games. Analysts expect AI to resolve around 80% of

A VIP player is a high-value account whose spend, session frequency and lifetime value place them in the top few percent of your player base.

Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was each platform actually built for? Theymes

Game developers spend approximately $15 billion annually on player acquisition. 75% of those players churn within the first 24 hours. 90% within 30 days. The

70% of gamers prefer to play in their native language. That is not a localization preference. It is a retention ceiling that applies to every

Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was each platform actually built for? Freshdesk