The Helpshift Blog

Your players do not care how many channels you support. They care about one conversation. Most omnichannel customer support platforms miss that, and they miss

The market is flooded with AI customer support agents. Almost none of them are built for games. Analysts expect AI to resolve around 80% of

Why VIP Players Decide Your Revenue Concentration is the whole story. When a handful of accounts carry half your revenue, their retention is not a

Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was each platform actually built for? Theymes

Live service gaming continues to set revenue records, but the math has gotten harder. 23% of players abandon a game after one poor support experience,

Game developers spend approximately $15 billion annually on player acquisition. 75% of those players churn within the first 24 hours. 90% within 30 days. The

70% of gamers prefer to play in their native language. That is not a localization preference. It is a retention ceiling that applies to every

Most platform comparisons start with a feature table. This one starts with a question worth answering first: what was each platform actually built for? Freshdesk