Care AI Agent is now generally available, the first gaming-native AI agent designed to resolve user issues instantly without breaking immersion. It acts as an intelligent, autonomous extension of your support team, delivering instant, on-brand resolutions. Grounded in your organization’s pre-approved knowledge, Care AI ensures every interaction is accurate, policy-compliant, and deeply context-aware.
The Outcome: Autonomous, Safe, and On-Brand Resolution
Key Components
- Personality: Care AI speaks in your studio’s voice — aligned to your game’s tone, audience, and communication style.
- Knowledge: Care AI only answers from sources you authorize, ensuring accuracy, compliance, and consistency.
- Procedures: Agent Operating Procedures define step-by-step, studio-approved workflows that enable consistent, scalable resolution of complex support scenarios with minimal human intervention.
- Actions: Care AI does not just respond — it can take actions inside your operational environment.
- Guardrails: Enforce safety rules that keep Care AI within approved boundaries, preventing hallucinations, data leaks, and off-topic behavior.
- Care AI Agent Analytics: Showcase the tangible value of AI Agents through detailed usage and performance tracking.
Deploy Care AI Agent to manage high inquiry volumes and deliver consistent, brand-approved resolutions in-app.
For more details, visit our help article.
